Center Representative Service
Resume:
ROXAN L STEVENS
*************@*****.***.**
Educational Background
Tertiary
Information Technology (Web Application Development)
AMA Computer Learning College (ACLC)
Angeles City, Pampanga Philippines
I have more than 2 years’ experience working in a large staffing industry for Manpower US as an Offshore Recruiter and I was transferred to a different line of business as a Manpower Back Office Support (Assisting recruiters with regards to candidates information and onboarding process. I am actively looking for a better opportunity where I can utilize my skills more on recruitment or any related administrative roles.
Working Experiences
06/2020- 6/2022
Cloudstaff Philippines Inc.
Operations New Business Assistant (Property Services360 NSW)
•Working with clients in relation to Real Estate Companies
•We specialized Smoke alarms (plus Water efficiency check, Safety switch, Windows/Blinds check and Routine Inspection)
•Creating jobs for client request
•Working on faulty or urgent request for smoke alarm check
•Making sure that each property is compliant with smoke alarms against Fire.
•Booking jobs to each technician in a daily basis
•Making outgoing calls to confirm with tenants’ availability to attend or calling Property Managers with some queries regarding specific property.
•Receiving calls and provide customer service in relation to bookings and other queries
•Working with emails and messaging (Property Managers & Tenants)
•Tracking technician’s time in and out for Payroll
•Tracking technician’s jobs booked each day
•Updating daily tracker reports
•Attending weekly meetings
•Sending end of day report to client each day.
01/2020- 06/2020
Cloudstaff Philippines Inc.
Executive Services Specialist I
•International Voyager (Client)
•Provides a personalized guest service experience, where the anticipation of guest needs and expectations are executed in a timely manner.
•Sending emails to the client for follow up with regards to their guest’s confirmation info.
•Receiving incoming calls/chats from customers who needed assistance to book an amazing cruise.
•Provides and assist customers with great deals.
•Setting up payments using ODY.
•Making outbound calls to Cruise lines for Out-of-Control assistance.
•Doing admin task in a daily basis.
•Used Google sheets for personal tracker.
09/ 2018- 12/2019
Tata Consultancy Services
Manpower Back Office Support
•Receiving inbound calls from Field Officer, Client Staff, Manpower Associate
•Helping and providing resolutions regarding with their associate’s concern
•Transferring Branch addresses to the right branch
•Walk them through on how to launch an event in Silk Road On boarding.
•Assisting them on deleting an on-boarding task and on how to re-launch a new one
•Assisting them on how to do the basic troubleshooting steps when having issues with Direct Office system
•Making sure that they are satisfied before ending the call.
•Sending follow up emails regarding the concerns
•Assisting them regarding with payroll concern
•Doing admin task in a daily basis
•Creating tickets for reference.
•Using Microsoft excel for data tracking
09/ 2016- 09/2018
Tata Consultancy Services
Manpower (Recruitment Specialist)
•Receiving inbound calls for those candidates who are interested or following up for an opportunity
•Doing initial interview over the phone (Basic questions)
•Making outbound calls for a specific candidate and offer a position that is available.
•Checking emails and advert responses using Microsoft Outlook/ Office365
•Posting job adverts using job boards and website like (Facebook, LinkedIn, Instagram, Twitter) to attract more candidates
•Sourcing and mining candidate’s application through job boards such as (Zip Recruiter, Career Builder, Monster, Craigslist, LinkedIn, Facebook, Twitter, Instagram etc.)
•Calling qualified candidates, verify eligibility and pre-screen candidates
•Submitting qualified candidates to our senior recruiter for the next level of recruitment
•Scheduling candidates for a face-to-face interview with the senior recruiter
•Doing office task in a daily basis
•Knowledgeable in using Microsoft Office.
•Attend daily meetings and weekly check- in calls with the clients.
•Preparing weekly reports for the clients.
06/ 2015- 09-2016
iQor Company
Customer Service Representative (Sprint Telecom)
•Receiving inbound calls for clients who has internet issue
•Resolving customer concern or inquiries
•Setting up payment arrangement, handled payments over the phone
•Resolving customer’s basic technical issues
•Making sure that customers are satisfied in each call
09/ 2013- 06/ 2015
iQor Company
Contact Center Representative
•1 Month Training for a Collection Agent in Bell Canada
•2 Years’ Experience for a Transfer Agent in T-Mobile (September 2013- June 2015)
•Receiving inbound and outbound calls for client who has debt
•Verifying client’s information such as (SSN, Address, Birthdates and Full name)
•Verified clients will be transferred to the collector agents or to the right department.
Additional Information
•Skills (Expertise)
Excellent organization and communication skills
Ability to multi-task in a timely manner
Ability to work hand in hand with people, Customer Service Skills
Excellent knowledge in Administrative works, Recruitment, Sourcing and Pre-screening candidates
Excellent knowledge of using Windows (Microsoft word, Excel, PowerPoint, Outlook365)
•Professional References
i. Victoria Cavallo
General Manager at Property Services 360 (NSW, Australia)
ii. Ladelyn Rogers
Candidate Care Coordinator
Contact this candidate