Eva Smith

N.**** Lidgerwood#*

Spokane, WA, *****

509-***-****

Objective: To utilize my exceptional customer service, organization and clerical skills as an Executive Assistant.

Highlights of Qualifications

A.A.S. Marketing degree from Spokane Falls Community College.

Two years of office/clerical work.

Three years as a Community Relations Manager (CRM)

Assistant manager in a hotel gift shop.

Skilled in assisting executives in their tasks.

Twenty plus Years in a Public bookstore have provided me with the customer service skills including a good understanding of the spoken and written language, an ability to listen to and understand a customer’s request, problem-solving skills and professionalism.

Advanced customer service skills give me the ability to actively serve customers, resolve issues, initiate changes, teach co-workers and maintain calm regardless of customers’ attitudes.

Medical chart conversion and data entry.

20 yrs+ working with the public in general.

Relevant Experience

Clerical/Office Skills

Multi-line Phone operator 20 yrs+

Multi-task oriented.

Adept with Windows 98 -2013, Excel 98-2013, and PowerPoint 98-2013

Also Word 98-2013.

40 wpm.

Assisted in college library sorting media.

Managed hotel gift shop 1 year. Trade show set-up/take-down.

Data entry as a chart converter.

Employment History

Barnes and Noble Spokane, WA 2000-Present (Bookseller)

509-***-**** Hilde Harris

Dishman Dodge Spokane, WA. 1999-2000 (Receptionist)

509-***-**** Richard Bowman

Mukogawa College Spokane, WA 1998-1999 (Resident Assistant)

509-***-**** Mary Jo

Quality Inn Spokane, WA 1996-1997 (Assistant Mgr.)

509-***-**** Jeff Duty

Rockwood clinic Spokane, WA 1995-1996 (Medical chart converter) 509-***-**** Renee

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