Business Professional with over 20 years of experience.

KIETA TRAEYE

**********@*****.*** 813-***-**** Wesley Chapel, FL 33544

Summary Highly motivated Business Professional with over 20 years of experience in the Finance, Mortgage Servicing, and Bankruptcy Industry and a commitment to building professional relationships guaranteeing data integrity and confidentiality. Always handling customer accounts with patience, consistency, and detailed oriented practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills Conflict Resolution Tactics

Outbound Calls / Inbound Calls

Workflow Processes

Detailed and Organized

HR and Office Management

Integrity and Transparency

Complex Problem Solving

Customer Accounts Management

Bankruptcy Processes

Migration of accounts between

departments

Default Management

Compliance regulations of policies and

procedures

Interpersonal Skills

FHA, Freddie Mac and Fannie Mae, HUD,

VA, Conventional, ARM, Fixed, and

HELOC Process Knowledge

Court Policies and Programs

Multi-Tasking Abilities

Onboarding Accounts

Analytical Abilities

Process Improvement

Experience CEO/FOUNDER 10/2020 - Current

The Key Factor Notary Services, LLC Wesley Chapel, FL Check documents and identifying credentials for all parties. HR and Office Management.

Schedule appointment dates and times with Clients. Administer oath to document signers to obtain affirmation of truth. Look for signs of fraud or coercion and refuse notarization. Update journal with names and dates for permanent record. Met with clients in public or closed environment to witness signings. Interact with clients to prepare necessary documentation. Compile closing packages for drafting and presentation accuracy. Complete thorough written descriptions and took photographs to document conditions.

Draft and submit detailed reports on findings of inspections. Examine relevant documents prior to inspections in order to become acquainted with property features.

Use hand tools and gauges to take measurements.

Inspect Commercial and Residential facilities.

K

T

Bankruptcy Specialist 05/2017 - 01/2023

Planet Home Lending, LLC Tampa, FL

Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections

Developed professional relationships with attorneys, trustees, other legal counsel and court personnel

Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies

Filed documents with bankruptcy courts within expected timeframes to prevent delays

Onboarding of new accounts

Reviewed and analyzed loan to assure documents included necessary assignments, deed of trust, note, and transfer of claims

Reviewed processed payments

Completed monthly audits to ensure awareness as it relates to the Bankruptcy processes by utilizing PACER/AACER, LPS Black Knight Boarded all new Bankruptcy Chapter 7,11,12 and 13

FHA, Freddie Mac and Fannie Mae, VA, HUD, CONVENTIONAL, ARM, Fixed, and HELOC process knowledge

Loan Modifications, HAMP, HAF, Reaffirmations, and Deferments process knowledge Trained new employees and help migrate the Bankruptcy Department to the Florida Office.

Handled routine and complex inquiries from customers, title companies and vendors each day.

Delivered prompt, knowledgeable solutions to address customers' loan service issues. Senior Bankruptcy Specialist 10/2001 - 05/2017

HSBC Mortgage Services Brandon, FL

Completed monthly audits to ensure awareness as it relates to the Bankruptcy process by utilizing PACER/AACER, LPS Black Knight Boarded all new Bankruptcy Chapter 7,11,12 and 13

Updated the system of record to align with the Bankruptcy Processes and Policies Monitored and processed mail and correspondence

Worked with Bankruptcy Local Counsel and Trustees in processing policies and procedure

FHA, VA, HUD, CONVENTIONAL, ARM, and HELOC process knowledge Onboarding of new accounts

Updated the system of record to align with the Bankruptcy Processes and Policies Loan Modifications, HAMP, HAF, Reaffirmations, Restructures, and Deferment process knowledge

Trained New Employees

Skipped Tracing

Front End Collections Call Center

Mail Handler 12/1999 - 10/2001

United States Post Office Tampa, FL

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed

Used automated mail processing equipment to sort and collate mail Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy

Released registered and special delivery letters and packages to designated recipients and obtained signatures for release

Attached identification materials to packages and envelopes for delivery tracking and sorting.

Education and

Training

Bachelor of Science: Sociology Expected in 05/2025 Paine College Augusta, GA

High School Diploma 06/1992

Robinson High School Tampa, FL

Affiliations Mortgage Bankers Association - Member National Notary Association - Notary Public

Certified Remote Online Notary Public

National Notary Association - Certified Loan Signing Agent National Mortgage Field Services - Certified Field Inspector Certifications Certified Notary Public

Certified Remote Online Notary Public

Certified Loan Signing Agent

Certified Field Inspector

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