Sales Associate Customer Service

Marvin L Talley Phone: 615-***-****

Email: **********@*****.***

**** ******* **** ****, ************ VA 23832

OBJECTIVE

Logistics Operation / Management

SKILLS

·Customer Service Excellence ·Experience in monitoring inventory due to customers forecast ·Asset Management Operations ·Budget & Cost Optimization ·Contract Negotiations ·Strategic Planning

· Performance Management · Crisis Management ·Transportation Management ·Training & Development

WORK EXPERIENCE

PIT Operator 2nd Shift December 2020 – Present

• Oversee operational processes to ensure correct inventory levels are maintained and orders are completed accurately.

• Review workload and assign tasks to employees.

• Properly train and coach the warehouse team and provide positive developmental opportunities, recommend performance improvement actions as needed.

• Correctly utilize warehouse management system and maintain appropriate work documents.

• Establish, maintain and promote exceptional customer service.

• Correctly interpret and enforce company policies and safety procedures to ensure compliance.

• Safely operate various equipment and tools.

• Provide support and backup to warehouse management .

HILL PHOENIX DOVER, Petersburg, Virginia December 2020 – Present

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment.

REFRIGERATION TECHNICIANS

• Install new refrigeration systems

• Read blueprints and schematics

• Trouble shoot complex multistage ammonia refrigeration systems, including complex energy management and PSM plant pump downs, installations and start-ups

• Quality control

• Ensures safety standards are implemented and adhere to compliance standards and local building codes

• Subject matter expert in welding and soldering techniques. Operates tools and equipment in a safe, proper, and productive manner

• Coordinates with the plant supervisor to ensure efficient operations and meeting quotas

• Mentor and train other employees

TRACTOR SUPPLY PRINCE, Prince George, Virginia April 2020 – Present

Tractor Supply offers an extensive mix of products necessary to care for home, land, pets and animals with a focus on product localization, exclusive brands and legendary customer service for the Out Here lifestyle. With more than 42,000 Team Members, the Company's physical store assets, combined with its digital capabilities, offer customers the convenience of purchasing products they need anytime, anywhere and any way they choose at the everyday low prices they deserve. At December 26, 2020, the Company operated 1,923 Tractor Supply stores in 49 states and an e-commerce website.

MERCHANDISING SALES ASSOCIATE

• Retail experience in farming, ranching, pet/equine merchandise

• Experienced welder

• Operate Forklift

• Participate in mandatory freight process

• Complete merchandising Plan-o-gram, sets and resets to increase retail sales for the company.

• Execute price changes and markdowns

PETERSBURG PUBLIC SCHOOLS, Petersburg, Virginia December 2007 – 2010

Petersburg Public Schools has 322 teachers (including counselors and librarians). The school system population is comprised of 4,196 students (90.23% Black, 5.55% Hispanic, 2.74% White, 0.67% Two or more races, 0.45% Asian, 0.26% Native Hawaiian, 0.09% American Indian). 11.2% Students with Disabilities, 75.26%, economically disadvantaged students, 5.15% English learners

SUBSTITUTE SPECIAL EDUCATION TEACHER

• Contracted to partner in self-contained classroom to work with at-risk students

• Specialized in creating & implementing training and learnings methods and procedures for special needs students

• Expert in planning, scheduling, and management of tactical equipment, communications, and directing major projects

MUSCOGEE PUBLIC SCHOOLS, Columbus, Georgia 1996 – 1999

Muscogee County Schools is public school district located in Columbus, Georgia. The school system population is comprised of 31,859 students in grades PK, K-12 with a student ratio of 16 to 1. According to state test scores 31% of students are at least proficient in math and 34% in reading.

SPECIAL EDUCATION TEACHER

• Contracted to partner in self-contained classroom to work with at-risk students

• Specialize in creating & implementing training and learnings methods and procedures for special needs students

• Expert in planning, scheduling, and management of tactical equipment, communications, and directing major projects

MILITARY SERVICE

UNITED STATES ARMY/ ARMY RESERVES 2005 – 2007

OPERATIONS SERGEANT- TRAINING SPECIALIST

• Supervision of 200 field soldiers.

• Ensuring soldiers are operating weapons in a safe, proper and productive manner on the range

• Ensuring duties are completed according to plans and specifications

• Facilitating training on safe operations of weapons on live- fire ranges

• Logistics of weapons on live-fire ranges

• Planned and Developed fitness test and various in-service training activities

• Assessed opportunities for additional training needs and administered Fitness tests

LOGISTICS SPECIALST/ SOLDIER LIAISON 1983 – 2005

• Planned, directed and coordinated transportation, storage, distribution and inventory control operations for Army Logistics Center

• Maintained 100% compliance of ARMY SOP and Regulations

• Improved compliance of ARMY SOP procedures

• Applied knowledge of transportation logistics and business acumen to improve productivity by 25% and increase accuracy to 97%.

EDUCATION

Virginia Commonwealth University, Richmond, Virginia 1988

B.A. Dual Major: Business Management & Accounting

CERTIFICATIONS

• 2016/ 2017 Special Olympics of VA- Petersburg City Schools Big Feet Meet Coordinator

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• 2008 Bureau of Alcohol, Tobacco, Firearms & Explosives

• 2003 Army Substance Abuse Program Coordinator

• 2003 Hazardous Materials & Waste Generator Certification

• 1997 Early Childhood Education Certificate

• 2003 Army Substance Abuse Program Coordinator

• 2003 Hazardous Materials & Waste Generator Certification

• 1997 Early Childhood Education Certificate

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