Customer Service Support Technician
Resume:
Robin Escobedo
Indianapolis, IN 46208
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Shift Manager
Hardee's - Fishers, IN
May 2022 to August 2022
1. Provide customer service
2. Cashier and took orders
3. Put orders together
4. Followed all safety points of store
5. Closed our drawers made sade drops and end of day procedures Lab Technician
Covance / LabCorp - Speedway, IN
August 2019 to May 2022
1. Direct Support Technician
2. Applied testing to samples of blood, urine, bone marrow, serum 3. Automation of samples
4. Knowledgeable to the different departments of the lab 5. Understanding the short hand of medical tests
6. Properly distribute samples within the lab in a timely manner according to sites instruction 7. Following and completing SOP per lab duties
8. Participating in all safety activities with in the department. Direct Service Professional
First Call Residential Living LLC - Indianapolis, IN July 2018 to August 2019
1. In house care of daily living
2. Administred daily medications along with proper documentation 3. Transport clients to and from doctors appointments and personal trips. 4. Meet with clients care team weekly with updates or concerns with client. 5. Help with daily living tasks cooking,cleaning,hygiene tips. Cashier/Kitchen Manager
Village Pantry - Indianapolis, IN
February 2016 to July 2018
1. Customer Service
2. Providing quick service with professionalism.
3. Kitchen Manager Duties:
4. Prepping hot foods for purchase
5. Placing orders for stock
6. Inventory
7. Prepping cold foods for back ups.
8. Providing respect and swiftness for the amount of customers per day. Janitorial Worker
We Care Cleaning - Indianapolis, IN
March 2015 to February 2016
1. Cleaning Indy Park and Recreation Centers.
2. Maintaining public bathrooms and public areas.
3. Replacing supplies as needed.
4. Sending and receiving emails to and from directors of facilities for supplies or reporting repairs needed to toilets, sinks and structures.
5. Signing off of on duties completed.
6. These duties were completed 3 days a week.
Dietary Aide
Walnut Grove Living Center - Morris, IL
January 2004 to October 2008
1. Assisting cook and co-workers with meal prep and deserts. 2. Follow kitchen policies facility policies and rules. 3. Understanding diet cards for reach resident.
4. Aware of diet restrictions
5. Follow all SOP according to state and facility. 6. Preparing snacks for residents per shift.
7. Cleaning and closing of kitchen depending on shift 8. Maintain full respect and privacy of each resident 9. Took all classes or mandatory culinary courses as needed per state and facility. Education
Some College in Basic
Ivy Tech Community College - Indianapolis, IN
August 2012 to March 2013
12th grade in Basic
Tinley Park High School - Tinley Park, IL
September 1987 to June 1991
Skills
• Shift Management
• Food Service
• Food Safety
• Store Management Experience
• Laboratory Experience
• Food Preparation
• Food Handling
• POS
• Retail Sales
• Cleaning Experience
• Cashiering
• Supervising Experience
• Cooking
• Cash Handling
• Serving Experience
• Kitchen Experience
• Food Production
• Inventory control
• Micros POS
• Serving
• Kitchen management
Assessments
Early childhood development — Proficient
December 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Work motivation — Proficient
December 2022
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Completed
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Recruiting — Completed
July 2022
Managing the candidate sourcing and selection process Full results: Completed
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Completed
January 2023
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Not currently employed 2022
No employment in years 2008-2015
was a stay at home mom for youngest son.
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