Service Representative Customer Support
Resume:
Rajaye Johnson
Lititz Dist, Top Hill P.O, St. Elizabeth
*******@*****.***
March 27, 2023
Dear Manager,
I am writing to express my interest in applying for the open position of Driver within your company currently. I have a natural ability to manage workloads and oversee daily tasks to ensure job performances meet or exceed expectations and a real desire to become a permanent member of your staff. Having worked for AA Electricals for three years, I have acquired the type of hands-on experience and technical knowledge needed to keep my books organized and well detailed. I am flexible, detail-oriented and can work as part of a group without problems or independently, whichever benefits the company the most.
I can adjust to new surroundings and procedures. I am skilled in accounting, budgeting, record keeping, time reporting and all other clerical duties such as maintenance and daily route inspection and checks including Pre-inspection of my equipment with years of experience driving for Natalie’s exports without incident, I would consider myself a very careful person. I am highly skilled with computers and using programs such as spreadsheets and MS word. Additionally, I have a Diploma in website designing. I have experience working with and exchanging information with other departments. I am proficient in multitasking and possess strong leadership and interpersonal skills along with excellent analytical and problem-solving skills. I always handle myself professionally when dealing with an unusual situation and emergency.
I look forward to hearing from you. Please call 876-***-**** or email at *******@*****.*** for an interview. Thank you for your time and for considering me.
Sincerely,
Rajaye Johnson
Rajaye Johnson
Lititz Dist, St. Elizabeth
*******@*****.***
Career Objective:
Dependable detail-oriented creative and customer service-oriented with years of experience. Friendly and outgoing with the capability for making others feel comfortable and de-escalating tense situations.
Skills
Computer skills:
Microsoft Productivity Software (MS. Word, MS. Excel & MS. PowerPoint.) Adobe Creative Suite, Windows, Repairs, Software Management.
Office skills:
Record management, customer support, Document filing
Activities and interest
Repairing technical devices, Technological devices, Reading
Education:
HEART Trust/NTA, Junction VTC, St. Elizabeth 2012-2013
NVQ Certificate Website Design (Level 3)
Southeast College Junction, St Elizabeth. 2013-2014
CSEC Subjects Grades
English (I)
Mathematics (II)
Munro College Munro, St Elizabeth. 2006-2012
CSEC Subjects Grades
Art (III)
Information Technology (II)
Social Studies (III)
Principles of Business (III)
Experience:
AA Electronics 2012-2015
Administrative Assistant/ Computer Technician
Responsibilities
Performed a variety of secretarial duties with an unmatched attention to detail.
Acted as a liaison between staff and customers thanks to excellent customer service skills.
Used spreadsheet program to update and maintain a variety of documents and administrative records.
Install and maintain computer operating systems, hardware, and software packages.
Provide technical assistance and resources on a regular basis.
Verify fresh hardware and software for compatibility with computer systems.
Identified and removed computer viruses and malware and provided major repairs
Performed wiring and daily maintenance of computer systems.
Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
Performed Troubleshooting
The Mandeville Hotel 2015-2015
Night Auditor
Responsibilities
Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
Process additional administrative, bookkeeping. and accounting procedures as required
Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
Provide exceptional service to all hotel guests during their stay
Exton Auto 2015-2015
Receptionist and Part-time Mechanic
Greets customers and determines the nature of their visit.
Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
Communicates with callers and visitors in a professional, friendly and efficient manner.
Assists service customers during the morning and evening service rush whenever possible.
Assists with clerical duties as requested.
Maintains a professional appearance.
Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately
Conduct routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity
Keep logs on work and issues
Maintain equipment and tools in good condition
Natalie’s Export 2016-2020
Truck Operator
Drive and maintain truck and van.
Follow instructions; locate and read location and road maps.
Pre-inspect truck.
Pick up goods and materials, verify loads for accuracy, and deliver them as instructed.
Load and unload cargo.
Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times.
Complete and verify paperwork for accuracy
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Sutherland Global 2017-2017
Customer Service Representative
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers no matter what.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
STCL Global 2017-2023
Consultant
Responsibilities
Maintaining a positive, empathetic, and professional attitude no matter what.
Responding promptly to inquiries to questions about Medication prior authorizations.
Communicating with multiple personnel through various channels.
Acknowledging and resolving complaints.
Processing orders, forms, applications, and requests.
Keeping records of interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the service process.
Managing a team of other Prior Authorization Reps.
Ensuring all information is entered correctly and detail orientated as one mistake could cost hundreds of dollars in damage.
Keeping up to date on all responses and notifying the appropriate party with the correct individual response.
References:
Andre Anderson
CEO of AA Electronics
Southfield St. Elizabeth
Natalie McKenzie
CEO of Natalie’s Exports
Cheapside, St. Elizabeth
Contact this candidate