Nasser C. Dimacaling

IT Support / Document Controller

Resume

Page 1

SUMMARY

Eleven (11) years of working experience in the field of Telecommunication, Oil & Gas and Infrastructure projects. Knowledgeable in IT Support Technical / IT Help Desk & Document Controller. Performs technical assistance and support related to computer systems, hardware, or software. And maintain an awareness of document handling techniques and be responsible for adherence to the document control procedures. EXPERIENCE

2008 - 2019 IT Support Technical / IT Help Desk & Document Controller, WorleyParsons, Al-Khobar K.S.A

IT Support Technical / IT Help Desk

IT Support team maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training more junior staff members

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Ability to diagnose and resolve basic technical issues Nasser C. Dimacaling

IT Support / Document Controller

Resume

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Document Controller

Provide consulting services for engineering design of telecommunication project. Ensure that the work must conform under the engineering standard, and maintain an awareness of document handling techniques and be responsible for adherence to the document control procedures.

PROJECT – BI-10-00246 [REPLACE TELEPHONE EQUIPMENT KINGDOM WIDE SAUDI ARAMCO] PROJECT – BI-10-00074 [REPLACE DATA EQUIPMENT KINGDOM WIDE SAUDI ARAMCO-RDNE] PROJECT – BI-10-00617 [INSTALL LEAK DETECTION & CORROSION MONITORING SYSTEM PHASE- 1] PROJECT – BI-10-01377 [SAUDI ARAMCO UPGRADE OFFSHORE SECURITY FACILITIES] PROJECT – BI-10-01996 & BI-10-02029 FIELD GAS COMPRESSION (HARADH & HAWIYAH) PROJECT – BI-10-00966 FEED PACKAGE DESIGN OF SOUTHERN AREA SECURITY FACILITIES UPGRADE PROJECT – PETRO-RABIGH TETRA RADIO SYSTEMS AND FACILITIES PROJECT – BAHRAIN ELECTRICITY & WATER AUTHORITY – SUPPLY & INSTALLATION OF INTEGRATED SECURITY SYSTEMS PROJECT – PETRORABIGH SECURITY SYSTEM UPGRADE

PROJECT – MA’ADEN – UMMWU’AL PHOSPHATE PROJECT – TELECOMMUNICATIONS SYSTEMS PROJECT – FUNCTIONAL SECURITY DESIGN FOR PCC NYLON 6 PROJECT – DETAIL DESIGN FOR TETRA RADIO SYSTEM - YANBU ARAMCO SINOPEC REFINING COMPANY [YASREF] PROJECT – SEC PP13 PERMANENT COMMUNICATIONS

PROJECT – KHAFJI WELL SCADA PROJECT – AL KHAFJI JOINT OPERATIONS - 80 WELLS (KJO – SAUDI ARAMCO) PROJECT – MARAFIQ-YANBU II – SECURITY SYSTEM DETAIL DESIGN PROJECT – FEED STUDY PROJECT FOR RADIO REPLACEMENT [PETRO RABIGH REFI PROJECT – SAUDI ARAMCO SHELL REFINERY (SASREF) – EPCM IMP PHASE-II PROJECT

Receive, log, track, file, monitor and reporting of engineering and supplier drawings in an Electronic Data Management System.

Process and control engineering documents, drawings and project deliverables in accordance with established guidelines and client specific procedures.

Expedite the review and approval of engineering deliverables and supplier documentation.

Manage record document flow to and from all appropriate parties.

Maintain an awareness of document handling techniques and be responsible for adherence to the document control procedures

Compiling and assembly of Supplier Equipment Data Manuals

Monitoring all drawings and documentation requirements as outlined by pre-set schedules to ensure deadlines are met.

Provide routine quality checks on all outgoing documentation in accordance with established

Worley Parsons and Client guidelines

Respond to internal and external drawing and document requests

Effective and timely archiving of project records. 2012 - 2012 Short Term Contract (Part Time) QA/QC Document Controller, SADARA Project Jubail K.S.A

SADARA Project - Saudi Aramco, one of the leading energy suppliers to the world, and The Dow Chemical Company, the leading specialty materials company in the world, are forming Sadara Chemical Company (Sadara), a joint venture that will Nasser C. Dimacaling

IT Support / Document Controller

Resume

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construct, own and operate a world-scale integrated chemicals complex in Jubail Industrial City II, in the Eastern Province of the Kingdom of Saudi Arabia. QA/QC Document Controller. Aspect and Responsibilities Description.

Receiving, dispatching and filing of all technical and non-technical documents in and out of the office.

Maintain the full flow / control of documents as per ISO standard.

Filing and log in of Material Submittals, Method of Statements, RFI’s etc. in a more professional way.

Speed-up documents preparation, creation to records, and information retrieval while maintaining the accuracy and traceability of each documents stage.

Resolve conflicts between departments regarding control of the quality and assure the proper flow of information through eliminating unnecessary activity, changing present forms, and adding new forms and work flow necessary for the activities.

Impressive organization of records that was became a pattern for most of the staff which also captured the attention of ISO external auditors.

Maintain the log showing the percentage chart for Non-Conformance Notification, Safety Violations, General Site Advise, and Site Instruction.

Full responsibility of the finished project documents and archive them separately in office store in a highly professional way, as it can be easily recovered in the future.

Prepare Request for Information (RFI) check list and E-log within 24 hours prior to inspection.

Prepare Material Submittal for Approval to the Consultant.

To prepare Progress Report every week and end of the month.

To ensure that all other discipline activities that required inspection within the activity have been inspected and approved.

Maintain the full flow of drawing register as per ISO standard. 2005 – 2008 Document Controller, Dhafir Contracting L.L.C, Dubai U.A.E Project – American Hospital Dubai. Main Contractor of the Outpatient expansion of American Hospital, Client: Mohammed Obaid Almulla Dubai U.A.E, Project Manager: Turner International Dubai U.A.E, Consultant: Coffman Engineers/ Mario Associates. Responsibilities:

Registering of internal and external documents.

Maintenance of controlled documents registers.

Distribute documents according to distribution matrix

To control documents on all or allocated projects

Sending of Drawing Transmittals and Submittals.

Ensuring that drawing transmittals are acknowledged in case there is a dispute on whether the drawings were transmitted.

Manage the document/drawing review process, Internal and External. Nasser C. Dimacaling

IT Support / Document Controller

Resume

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Expedite the responses to document/drawing issues.

Archiving data for historical purposes.

2001 – 2005 Buyer & Material Controller, Mohammed Almojil Group, Jubail K.S.A Project – Saudi Basic Industries Corporation (SABIC) and Saudi Aramco Shell Refinery

(SASREF). In charge of the operation for the Low Valued Procurement Services and. Operation involves in purchasing, expediting and warehousing of the materials that are requiring. Coordinating with the End-user’s as to what are the specifications/descriptions of the materials that they are requiring. Responsible in procuring materials, from the local and overseas market, office supplies to refinery materials as per procurement procedure. Project – Saudi Basic Industries Corporation (SABIC) Project – Saudi Aramco Shell Refinery (SASREF)

Responsibilities:

Preparation of Direct Purchase Requisition for Mechanical / Process, Electrical / Instrument, Communication Equipment, Pipes and Fittings.

Expedite with vendor and coordinate with SABIC Management Team for vendor clarification, Technical Evaluation.

Responsible for expediting of technical and commercial clarification to vendor by close follow up. Responsible for expediting of material delivery at the site.

Coordinator during shutdown in the Site.

Ensure records are update and computer reports are generated in time.

Ensure complete system is operating smoothly and trouble free.

Inspect the materials piping / Electrical / Instrument as per Specifications.

Coordinate materials requirement with project team / purchasing / Vendor.

Expedite materials with vendor.

Use SAP (System Application Program for the Data Processing in SAP system.

Preparation of direct Purchase Requisition in SAP system.

Preparation of Purchase Order in SAP system.

Direct responsible for material receiving, identification, segregation, inspection (comparison with the material specification) tagging and storage their assign locations. Material issuing and coordination between the End-users.

Management of material store for plant maintenance material (Mechanical, Electrical & Instrumentation) and documentation related too.

Nasser C. Dimacaling

IT Support / Document Controller

Resume

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EDUCATION

Applied Computer Programming from System Technology Institute (STI)

(1998 – 2000), Manila Philippines

PUBLICATIONS/PRESENTATIONS

Smart Plan Foundation (SPF)

Blue Beam

SAP R3 Overview 4.6 (System Application Program)

Microstation V8 User Update

Microsoft Excel

Microsoft Word

Power Point

SPECIFIC TECHNICAL EXPERTISE/SPECIALIST COURSES

PC repairs

PC Assembly

Installing hardware and software

Performing preventive maintenance

Servicing system unit

Upgrading hardware and software

Servicing monitor and printer

Data encoder

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