A m b e r D . P e n n

adv6bz@r.postjobfree.com, 626-***-****, 2108 Crystal Place, Pomona, CA, 91767 SUMMARY

Business Management student seeking to contribute proven communication and organizational skills to Office Assistant role. Skilled in Microsoft Office suite, design & implementation of reports, customer service oriented sensitive and responsive to both internal & external needs.

EDUCATION

MT. SAN ANTONIO COLLEGE, Walnut, CA, February

Human Resource Management Level I Certificate, Business Management Level I & II Certificate, and International Business Level I Certificate, Administrative Assistant Level II CALIFORNIA STATE POLYTECHNIC UNIVERSITY, Pomona CA) Office Information Technology Specialist I & II Professional Certificate (Microsoft Office 2013 Suite) Office & Computer Applications implementation Occupations & Data Entry Certificate EXPERIENCE

Office Assistant, Mt. San Antonio College, Walnut, CA (September 2018 – March 2022)

Performs general office duties such as identifying and organizing documents for electronic archiving, photocopying, validating referrals, and email communications Answer phones and take messages

Accountable for providing administrative support to ensure efficient operation of the LAC office

Supports managers and co-workers through a variety of tasks related to organization and communication Data entry and organize materials

Destruction of documents by shredding

Compile worker and client information and prepare forms and maintain records as needed

Successfully directs and leads the work of the departments’ team to accomplish set goals Administrative Assistant, Middle Tree, Clermont, CA (February 2018 –June 2018

Oversaw reception area including greeting visitors and respond to telephone and in-person requests for information

Assisted with Middle Tree members, telephone and company inquiries,

Generated Excel spreadsheets, reports, maintained database, utilized Google mail and Docs Piloted trend analyses, projects, and reports

Conducted customer relations service as a liaison between members and staff Fitness Consultant, Bally’s Total Fitness, West Covina, CA (January 2006 - November 2016)

Oversaw reception area, including greeting visitors and respond to telephone and in-person requests for information

Generated sales leads through walk-ins, telephone inquiries, and company sponsored outreach

Managed corporate insurance accounts with new and ongoing members

Assisted in accessing clients health insurance benefits to pay for memberships

Conducted customer relations service both with clientele and coworkers

Recruited and retained members converted telephone inquiries into consultations, conducted outreach and canvasing, governed special events to market new memberships

Market Merchandiser, Acosta, Brea, CA (March 2000 - January, 2006)

Executed merchandising and floor moves based on seasonal changes, business needs, and trends

Collaborated with cross functional team members to develop individual action plans to meet stated business deliverables

Ensured compliance with objectives by training management and staff in the ACOSTA way of selling

Produced knowledge with key performance indicators using data analysis software

Created account specific materials and facilitated seasonal promotion to introduce new product lines

Created, and supported in-store events related to new store openings, new product launches, and seasonal promotions

Executed Planograms to showcase products to meet marketing goals

Conducted market research through hands on service relations in order to track consumer demographics

Utilized spreadsheets software to produce reports for weekly and monthly market research

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