Service Representative Administrative Assistant

LILIANA BETANCUR

** **** ** *******, ** ***** 978-***-**** ******@*******.***

SUMMARY: Experienced bilingual administrative and office assistant with many years of experience in the cleaning industry and the social services. Excellent leadership skills, ability to manager up to 30 workers. Good interpersonal and oral communication skills with people at all levels. Outstanding attention to detail, time management, and listening skills. Experienced in decision-making at all levels of projects and maintenance.

EXPERIENCE:

June 2019 to Present

Customer Service Representative Complete Staffing Solutions (At DOT E-Zpass)

Interacts with the public, customers, and businesses in a professional manner; providing accurate information regarding Authority crossings

Processes customer information and transactions using a personal computer using a variety of computer applications including the Microsoft Office Suite, toll collection software, customer service center software and/or other applications

Provides accurate information, researches customer issues, and resolves disputes in a timely manner

Handles large sums of money as required and follows policies regarding change funds (banks) and deposits

Accepts and accurately processes financial transactions including cash, checks, credit cards,

Completes required reports

Follows established safety practices

June 2017 to May 2019

ASSISTANT TEACHER/ GREATER LOWELL YMCA

Work closely with teacher to plan and implement developmentally appropriate curriculum.

Ensure and maintain quality of program and that it meets EEC licensing requirements.

Keep safety as first, priority, emphasize personal safety to students and families.

Repot all accidents/unusual incidents to the director with all necessary documentation.

Assist teacher with lesson planning, daily attendance and daily written observation of children.

June 2015 to May 2017

ASSISTANT MANAGER/ ACP FACILITIES

Planed, organized, scheduled and assign work to crew members.

Supervised, directly and/or through subordinate supervisors and stablished criteria for acceptable work behavior and performance.

Evaluated work of subordinates by comparing work quality to performance standards.

Served as departmental resource on activities.

Resolved intra-departmental operational problems.

Was responsible for attending meetings on behalf of management staff.

January 2010 to May 2015

ACCOUNT MANAGER/ SERVUS (AT MOAKLEY COURTHOUSE)

Answered and directed telephone calls.

Coordinated, managing and delivering cleaning services within the premises.

Organized and scheduled internal meetings and appointments with management and crew.

Handled daily shift reports and payroll.

Established procedures and work methods to increase work unit effectiveness and efficiency.

Managed cleaning records and arranging maintenance and repair of cleaning equipment as required.

Reviewed, developed and updated the relevant work procedures and instructions as required.

January2005 to January 2010

ASSISTANT MANAGER/ADMINISTRATIVE ASSISTANT/ SERVUS (AT MITRE)

Planed and organized clerical support activities.

Coordinated work performed in support of one or more functional units by providing central authority, disseminating information, determining assignment of functional responsibility and supervising staff.

Initiated and participated in the improvement and reorganization of work procedures and assignments resulting from changes in workload or policy.

Checked on cleaning staff at various sites to ensure compliance with company standards.

Answered and directed telephone calls.

Handled daily shift reports and payroll.

March 2004 to January 2005

CUSTOMER SERVICE/MARKETING FOR LATIN AMERICA/TAD TEMPS (AT POLAROID)

Handled customer and sales correspondence, tracked lost shipments, interpreted and clarified customer orders for the shipping department, took orders electronically and over the phone.

Provided administrative support to management and improved operating efficiencies by coordinating activities such as clerical duties and filling.

March 1994 to February 2005

JOB SEARCH SPEACIALIST/ DEPARTMENT OF TRANSITIONAL ASSISTANCE DIVISION OF EMPLOYMENT AND TRAINING

Conducted orientation and case management activities for clients such as providing overview of employment programs and available support services.

Determined if recipients whose cased close due to time limits and who had no found employment should be refereed to other agencies.

Assisted in the delivery of group activities and employment workshops.

Greeted customers and directed them to the correct service provider.

Taught job preparation, interview skills and computer job search techniques.

Interpreted face-to-face interviews with TAFDC clients for social workers and answered all incoming calls for department when needed.

Sorted incoming mail accurately and in timely manner. Filed, copied paper work for social workers and clients.

ADITIONAL SKILLS:

Proficient in Microsoft office.

Bilingual (Read, Write, Speak Spanish)

CPR and First Aid certifications.

EDUCATION:1984 Lowell High School/ High School Diploma

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