Customer Service Staff Coordinator

ARVINDER HUNDAL

**** ******** ***, ********, *******, L9S 0A8

C: 647-***-****; **************@*****.**

Languages: Fluent in English, Hindi, Punjabi, and Urdu PROFESSIONAL SUMMARY

Motivated, experienced, and detail-oriented customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Skilled at using consumer feedback to improve customer service processes.

EDUCATION

Punjab University, Chandigarh, India 1993 – 1997

• Graduated with honors distinction

PROFESSIONAL EXPERIENCE

Canada Post, Innisfil, Ontario, Canada

Post Office Administrator August 2022 – Present

• Assisted with training new employees under the post office and provided guidance on employee relations as well as matters of corrective action

• Supported manager in determining training needs and collaborated to find the best solutions to meet those needs

• Maintained daily book-keeping of all financial transactions and general organization operations for administration purposes

• Promoted resourceful customer service while complying with federal regulations of postal service through mitigating any questions or concerns

• Operated postage system and meter machine as well as manage the finances of each transaction performed

• Facilitated paperwork regarding changes of address, loss of mail, or for special services such as registered or priority mail

• Communicated effectively with various parties each day using polished interpersonal and active listening skills Star Glam Entertainments, Brampton, Ontario, Canada Team Coordinator of Media Production & Events Supervisor September 2016 – August 2018

• Implemented marketing strategies on a set basis to promote ticket sales that drove revenue generation; built stronger customer relationships by regularly creating posts and interacting with followers.

• Organized fundraising strategies that increased funding for local charities through working with other summer students to implement events within the community.

• Monitored new volunteers and interns during training period and provide feedback; efforts resulted in satisfied and enthusiastic employees who bring their very best to work every day. Media Works, Mississauga, Ontario, Canada

Events & Staff Coordinator June 2015 – August 2016

• Implemented marketing strategies on a set basis to promote ticket sales that drove revenue generation

• Organized fundraising strategies that increased funding for local charities through working with other summer students to implement events within the community

• Learned and applied the basics of recruitment through a rigorous training program

• Provided assistance with hiring new volunteers and interns and provided performance feedback; efforts resulted in satisfied and enthusiastic employees who bring their very best to work every day

• Ensured smooth operations on the day of the event, and mitigated any arising problems for the success of the event

• Conducted employee onboarding, and helped organize 20+ hours of training and development initiatives ARVINDER HUNDAL

1567 Emberton Way, Innisfil, Ontario, L9S 0A8

C: 647-***-****; **************@*****.**

SKILLS

• Customer Service

• Leadership/ Organizational skills

• Fast learner

• Ability to work under pressure

• Time Management

• Communication skills

• Self-motivated

• Ability to work in a team

SOFTWARE PROFIENCY

• Proficient with Microsoft Office Applications (Word, Excel, Outlook, PowerPoint)

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