Bryna Emukah-Osby
**** *********** **.**** ** ***94
Cell: 346-***-****
Email: *******@*****.***
SUMMARY OF QUALIFICATIONS
Dental assisting 16 years with 9 + years in Front office patient access in Dental and Healthcare Services. A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment. Monitor customer/patient accounts, work order and reports. Proficient in evaluating individuals and developing effective solutions for operational improvements to achieve strategic and business goals.
Areas of expertise includes:
Administrative Support • Financial Management Reporting • Scheduling • Customer Service • Process
Improvement • Program Development • Correspondence Creation, Editing, Tracking • Operational
Streamlining • Data Entry • Insurance Verification • Facilities Management *HIPPA Privacy Laws *Client Relationship Management * Dental Billing and Coding *
PROFESSIONAL EXPERIENCE
CCA Agent Maximus Veterans Evaluation Services
Houston, TX 2022-current
Verify and modify personal information
Placing outgoing and receive calls to and from Veterans regarding pension exams
Obtain scheduling availability and traveling availability of Veterans
Forward calls to staff members in other departments
Notify providers of cancellations for appointments scheduled with in 72hours time of call
Confirm or reschedule appointments
Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with company
Explain the purpose of attending exams and approximate time frames for returning reports/documents to the VA and explain the process for travel reimbursement
Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans and VA employees
Review and submit power of attorney forms to diagnostics
Sustain a low call time of 5 minutes or less
Respond efficiently to web contacts and emails sent by Veterans
SPED Assistant K.I.P.P Charter Independent District
Houston, TX 2021-2022
Plan and deliver instruction while maintaining and improving instructional techniques and aide
Provide appropriate supervision of students during class, breaks, meals and transition to maintain sufficient work environment.
Offer emotional and physical support to students while maintaining high expectations
Gathering academic growth data and write goals to prepare for annual IEP meetings
Develop positive rapport with students
Enforce, uphold and exhibit schools values, student management policies and culture
Establish and maintain strong communication lines w all parents and share progress
Dental Assistant I
U.T Health School of Dentistry
Houston, TX
2014 - 2021
●Ensure patients are comfortable before treatment
●4- handed dentistry with Dr. to assist with i.e, restorations, extractions, root canal, crowns, periodontal scaling and charting, implant surgery, setup for pathology biopsy, sterilizing instruments and cleaning
●Verifying Insurance with Medicaid Providers
●Calling patients to confirm and make appointments for next visit
●Traveling for different U.T facilities to fulfill for others as needed
●Input data into Axium, Epic
●Special patients, Oral Surgery, scheduling for special patients
●Take x-rays on patients when needed/ Vitals
●Administer Hemocue : Checking Gluclose
●Confirming lab cases with PCC
Dental Assistant U.T Health School of Dentistry/Texas Children’s
Houston,TX 2014-2019
●Ensure that child is comfortable before and during procedure/treatment
●Teaching 4- Handed dentistry to undergrads with i.e, restorations, crowns, space maintainer, dental appliances, impressions, mouth cleaning
●Monitor child under N2O during treatment
●Consult parents about pre-op and post op
●Scheduling and calling patients to update Medicaid info
●Take x-rays on child/ Vitals
Head Dental Assistant Regal Dental Center PLLC
Houston, TX 2008-2014
●In charge of processing X-rays, instrument sterilization, 4-Handed dentistry with doctor, i.e. restoration, extraction, root canal, cleaning and braces
●Ensures patients are comfortable and are well prepared for their procedures
●Orders supplies, open and closes the office, verifies insurance, and submit claims
●Timekeeping and record
●Answer phones, make appointments, check eligibility for Medicaid ● Input data into Dentimax
Teacher Aide Happiness Learning Center
Houston, TX 2007-2012
.
●Taught A-Beka curriculum for children in grades Kindergarten to 1st grade, and for those in the afterschool program
●Assisted with transporting children to and from home and school
●Conducted registration for enrollment which included confirming government assistance and food programs for the economically disadvantaged families
●Interviewed and hired new employees. Trained and motivated staff members to insure they were following the correct policies and procedures
●Timekeeping and data entry to Paychex
●Maintained and submitted daily, weekly and monthly reports to Headquarters
PRN Dietary Cook Care Living Center Assisted Living
Nacogdoches, TX 2004-2005
●Prepared meals for elderly by doctors diet instructions
●Prepared all necessary menu items, determine quantity of food needed and follow recipes
●Followed established security routine; used proper infection control techniques and protective equipment; use proper safety techniques
●Supervised dietary personnel in the absence of the Dietary Services Manager
●Prepared all necessary menu items, determine quantity of food needed and follow recipes
Assistant Manager Claire’s Boutique
Sugarland, TX 2002-2003
●Responsible for controlling the overall operations in the store as acting store manager in the absence of the branch manager
●Provided guidance and managed all sales associates. Trained new sales associates to properly assist customers and taught them the guidelines and rules that need to be followed when working for the company
●Conducted monthly inventory count and ordering of inventory for the store
●Ensured that the store was meeting sales goals and customer service standards
Lead Teacher
Children’s Learning Palace
Houston, TX
1994-2000
●Established objectives for all lessons and projects, and arranged classroom space to encourage creative play
●Provide work direction to staff while on duty and assist in staff training
●Supervised the children, classroom, and all activities
●Maintain required program records and children’s files; Conduct parent conferences and maintain communication with parents
●Assist with yearly staff evaluations and with interviewing applicants for staff positions within the childcare program
●Timekeeping and data entry into Paychex
EDUCATION
Fortis College in Houston
Healthcare Administration
2020 - current
Texas School of Business
Dental Assistant: 3.02 G.P.A
2007-2008
Texas Southern University
Administration of Justice
1999-2001
Academies of Houston Schools
1998 - 1998
Elsik High School
1994 -1997
TECHNICAL PROFICIENCIES
Microsoft Office (Word, Excel, PowerPoint, Internet Explorer, Outlook and Access), Windows ’97-‘10 platforms, Axium, Paychex,Dentimax, Epic and Typing skills - 45wpm