Healthcare Manager, Substitute Teacher, Military Veteran

MELISSA GOMEZ

St. Augustine, FL *****

210-***-**** ***************@*****.***

www.linkedin.com/in/melissa-gomez-91517b104

MEDICAL INSTRUCTION AND PROGRAM DEVELOPMENT

Advisor and United States Navy Veteran leveraging 20+ years of proven experience in leadership and managing multi-task missions, projects, and programs placing the right personnel and resources as needed to meet internal and external requirements. Possess a comprehensive background in operations management, program analysis, medical instruction, strategic planning, process improvement, resource management, team building, problem-solving, and cross-functional leadership derived from conducting domestic and global operations. Proven ability to combine vision, ingenuity, and strong acumen with project management to support organizational effectiveness to complement a Bachelor’s degree, certification and various work experiences.

Functional Leadership

Planning Coordination

Policy Procedure

Personnel Management

Training Development

Instruction Curriculum

Team Building Design

Medical Terminology Coding

Process Improvement

KEY SKILLS

Preventive Medicine Program Management: Provided Significant experience at the tactical, operational, and strategic levels executing and managing Public Health and preventive medicine programs.

Educational Leadership and Program Supervision: Served as an instructor for 10 years with the Defense Institute for Medical Operations, a joint security cooperation school providing education on public health safety and procedures.

Employer Relations: Conducted detailed investigations of complex employee relations issues and recommended solutions that were in alignment with the company's core values. Helped to facilitate a 10% decrease in turnover through intensive retention analysis and management training.

Program Evaluation: Supported evaluation activities focused on healthcare-associated issues and strategies with an emphasis on evaluations of select, high-priority programs. Incorporated instrument design, testing, and implementation to currently existing programs.

PROFESSIONAL EXPERIENCE

St. John’s County School District St. Augustine, FL Aug. 2021 - Present

Substitute Teacher

Provided operational and clerical support to lead teachers and supervise children in the classroom. Instructed small groups of students, adapted learning materials, motivated students, and attended meetings. Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas. Created a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.

Established and enforced rules for behavior and procedures for maintaining order among students

Instructed through lectures, discussions, and demonstrations in one or more subjects, such as English, Mathematics, or Social studies

Maintained accurate, complete, and correct student records as required by laws, district policies, and administrative regulations

Prepared objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools

Coordinated program staff and assisted with the recruitment, hiring, training, guidance, supervision, facilitation of group meetings, development of work plans and performance evaluations

MELISSA GOMEZ PG. 2

United States Navy Various Locations Aug. 2014 - Aug. 2021

Healthcare Manager and Adviser

Mentored and trained new advisors on engagement techniques and the best ways to implement change within a client. Identify and coordinate internal resources across multiple departments to address client situations and escalate to appropriate resources resulting in offering additional options to provide solutions/positive outcomes for clients.

Planned, developed, and administered project management initiatives to improve the quality of healthcare leading to providing Health and Wellness evaluations, fitness assessments, and plans to promote healthy food and training habits

Conducted personnel evaluations, and scheduled staff based on department and organizational needs to assist in facilitating group fitness and classroom discussions for staff members seeking healthier lifestyles

Performed leadership duties resulting in the provision of a $50M budget and forecast for Dental Branch Health Clinic based on supply/demand, vendor forecasting, number of applicants, and increase in clinical visitations

Communicated weekly status reports through verbal and written presentations to leadership regarding colleagues who were considered “high risk” in efforts to combat problems with retention

Supervised over 400 Active-duty service members and civilian personnel providing dental care for 55,000 beneficiaries valued at $11M

Fitness Leader Supervisor Aug. 2012 - Aug. 2014

Created educational materials on wellness-related topics such as exercise, nutrition, and stress management. Guided clients in safe exercise habits, and proper nutrition, considering individualized physical limitations. Provided specialized training in leadership, diversity, and communication in efforts to provide exceptional service, retention, and job satisfaction for personnel.

Planned, developed, and executed a Fitness Plan for 1200 staff personnel consisting of basic nutrition, fitness enhancement sessions, and physical readiness testing which resulted in a 99% overall pass rate and 40% reduction in remedial training

Designed a robust policy in alignment with the Department of Navy Physical Readiness program to provide further education and fitness assistance accommodating staff of all levels of fitness

Spearheaded training initiatives to improve employee performance and bottom-line business results and communicated with industry partners to build valuable relationships and achieve operational targets

Oversaw the management of the personal training program, member recruitment and retention, and fitness center marketing

EDUCATION CERTIFICATIONS

Bachelor of Science (B.S.), Sport and Health Science American Military University 2020

Associate of Arts (A.A.) University of Maryland University College 2009

Human Development Certification University of Maryland University College

Specialized Military Training:

Recruit Training Courses Field Service Medical Technician Courses Work Center Supervisor Leadership Courses Executive Medical Training Courses Shipshape Wellness Facilitator Basic Life Support for Health Professional Courses Navy Operational Functional and Fitness Certified Trainer Courses

NOTABLE AWARDS

Military Outstanding Volunteer Service Medal United States Navy

Sea Service Deployment Ribbon United States Navy

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365/Zoom/Slack

Operating Systems: Mac / Microsoft Windows

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