MONICA STEPP

ELGIN, IL ***** (***) *** – **** adv6ax@r.postjobfree.com

A hardworking, dedicated, dependable, and bilingual customer service professional with a solid background in manufacturing processes, client services, and account management. Possesses strong interpersonal skills, ability to multi-task several accounts at once efficiently and works well independently or as part of a team.

SKILLS:

●Microsoft Office Suite (E)

●Microsoft Access

●Inventory Management

●Bilingual (English/Spanish)

●Quote Preparation

●Invoicing/Accounting

●Order Processing

●ISO Standards

●Ametech

Radius

EDUCATION & CERTIFICATIONS:

Elk Grove High School, Elk Grove, IL

Certification in Organizational Management from Dale Carnegie

Certification in Access

EXPERIENCE:

CAT-i GLASS MANUFACTURING

Customer Service Representative - Assisting clients with their production and distribution needs 2021 – Present

●Full-service liaison for clients, from purchase order submission to accounting for shipments post-departure.

●Purchases materials and maintains close, professional relationships with suppliers and logistics companies

●Balances financial records including, but not limited to, credits, debits, managing account standings and consignment purchases, as well as approving credit lines for new customers.

●Completes quality inspection post-departure and determines proper corrective actions accordingly

●Answers product and regulatory submissions via telephone.

STEPHEN GOULD 2018 -- 2020

Account Coordinator – Managing relationships with both Stephen Gould customers and their supplies & logistics carriers

●Coordination of complete customer inventory and record keeping, including full management of supply forecasting

●Customer facing with full service, including balancing financial records, processing and managing incoming purchase orders from receipt to product delivery, troubleshooting quality and regulatory complaints to ensure customer satisfaction

●Purchasing materials and maintaining close, professional relationships with suppliers and logistics companies

●Establishing and maintaining confidential records and correspondence, both internally and externally

ROHRER CORPORATION 2012 – 2018

Previously known as Transparent Container Company, Inc.

Sales Assistant

●Coordination of all aspects of the manufacturing process of an order from design or estimation, order entry to product delivery

●Pre-press auditing of artwork, die lines, proofing, attaining customer approvals, conduct Launch Team meetings per ISO, order verification, troubleshooting, inventory management, and customer complaints.

AGI, SHOREWOOD/MELROSE PARK, IL 2011 – 2012

Account Manager

●Responsible for the coordination of all aspects of manufacturing process of an order from design or estimation order entry to product delivery: Pre-press auditing of artwork, die lines, proofing, and attaining customer appraisal.

●Collaborated with production scheduling to appropriately prioritize work through plant in order to provide timely, accurate, and quality work.

oAbsorbed and managed 15 accounts concurrently.

Production Planning

●Mapped out all processes, including printing, scheduling, and shipping. Coordinated material and machines used in the production process.

●Requisitioned raw materials and coordinated outsourced processes not produced in-house.

oCompleted training months ahead of schedule.

TEGRANT CORPORATION JANUARY 2006 – JANUARY 2011

Alloyd Brands, Incorporated, Printed Products Division, Batavia, IL

Customer Service Coordinator

●Coordination of all aspects of the manufacturing process of an order from design or estimation, order entry to product delivery

●Pre-press auditing of artwork, die lines, proofing, attaining customer approvals, conduct Launch Team meetings per ISO, order verification, troubleshooting, inventory management, and customer complaints.

●Accomplishments include: Lean Leader, Project Management, Translator for Business Documentation and for Process Mapping Team, developed and renewed existing customer relationships, prepared quotes, automated Commercial Invoices.

THE TABLET & TICKET COMPANY, WEST CHICAGO, IL NOVEMBER 2004 – SEPTEMBER 2005

Sales and Marketing

●Handled existing customer accounts, prepared quotes, demonstrated product features, performed administrative related tasks, improved order entry processes and implemented new follow up procedure for customer accounts

●Assisted in the manufacturing process and revamped documentation used for common tasks

THE JAYMARK GROUP, LTD., ELK GROVE VILLAGE, IL APRIL 1997 – AUGUST 2004

Inside Sales Coordinator

●In charge of 3 premier accounts which generated 3.5 million dollars annually -McDonald’s Corporation, Edward Don, and Preferred Meals Systems.

●Responsibilities entail: Order processing and expedition, daily contact with customers and manufacturers, generate weekly inventory reports, quote high dollar bid jobs, and trade show coordination.

●Major accomplishments include: Setup of network computer and e-mail system, coordinated build out of new building and smooth transition to new site, structured an internal procedure system to work within the McDonald’s network structure.

oInside Sales Staff member of the Year, May 1998.

Office Manager

●Responsible for the maximization and implementation of all office procedures, integral part of Company’s decision making.

●Areas of responsibilities include: staffing, project coordinator, company petty cash and credit cards and purchaser of all major equipment.

Executive Assistant

●Coordinator for owners’ daily itinerary, travel, conference calls, translator for Latin American accounts. Facilitator of manufacturer’s setup and equipment demonstration.

BRESLER’S INDUSTRIES, INC., DES PLAINES, IL 1995 – 1997

Administrative Assistant to Vice President of Franchising/Receptionist

●Processed legal documents and requests for domestic and international franchise material, acted as office manager.

●Administrative Assistant to Director of Non-Traditional Development and Food service and

●Sales/Receptionist: Ordered equipment and ice cream for licensed sights, processed purchase orders, handled license agreements, and facilitated projects.

Administrative Assistant to Vice President Construction

●Ordered equipment and construction materials for new construction and remodels, processed purchase orders, acted as interpreter for foreign countries and company franchises, processed and read blueprints, expedited purchase orders, construction and special projects.

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