Senior Service Standard Developer

VORANUN TAWEERUTCHANA

+1-314-***-**** https://www.linkedin.com/in/voranun-t/ *.*******@*****.***

PROFILE: A self-motivated MBA candidate with 6+ years of experience in engineering, management, and operations in the technology startup and manufacturing industries. A proactive learner with data analytical skills, strong interpersonal skills, and problem-solving abilities, seeking an internship in the global innovation company. EDUCATION

WASHINGTON UNIVERSITY IN ST. LOUIS, OLIN BUSINESS SCHOOL, St. Louis, MO May 2024 Master of Business Administration—STEM Designated with Marketing and Entrepreneurship Concentration

• Clubs: Olin Technology Club, Olin Marketing Club, Olin Entrepreneurship Club, and Olin East and Southeast Asia Club CHULALONGKORN UNIVERSITY, Bangkok, Thailand July 2015 Bachelor of Engineering in Industrial Engineering, Second-class honors; Top 15% of class

• Project: Outpatient Efficiency Simulation model - Reduced patients’ waiting time by 25% for >100 hospitals in rural areas by designing a simulation model using Arena simulation software and applying operation research PROFESSIONAL QUALIFICATIONS

• Analytical Thinking

• Problem-Solving

• Decision-Making

• Customer Service

• Planning and Organization

• Communication Skills

• Teamwork

• Task Management

• Goal-Oriented

• Adaptability

• Creativity

• Collaborative Leadership

• Time Management

• Prioritization

• Attention to Detail

• Project Management

PROFESSIONAL EXPERIENCE

BETTERBE MARKETPLACE CO., LTD-OWNER OF NOCNOC.COM, Bangkok, Thailand January 2019-June 2022 Senior Service Standard Developer, Installation Department (May 2022-June 2022)

• Led 10+ UI/UX and development teams using Agile to design customer journeys, service roadmaps, dimensions of data collection, and operational performance reports at granular level in service platform using SQL to analyze data and Power BI to monitor results

• Enhanced customer satisfaction in service operation by 60% and vendors’ revenue by 20% by using a customer feedback loop to revamp Quality Control processes partnering with 50+ external vendors ensuring their actions aligned with customers’ expectation Service Standard Developer, Installation Department (January 2019 – May 2022)

• Pioneered and guided post-purchase operation process improvement (lean) projects supporting the growth of service capacity for B2C customers by 500% with an annual value of $2m by migrating support functions from offline to a digital platform

• Achieved 50% suppliers acquisition cost savings of $20k within three months and uplifted the number of contracted vendors by 300% by leading a cross-functional 8-member team to revamp vendor payment model from 8-14 to 3 payment days

• Improved customer satisfaction in service operation by 90% without adding any operational cost by reengineering the quotation system via JotForm integration, decreasing quotation service time from 7-14 days to 1 day

• Prioritized backlogs with developers and redesigned business operation process, decreasing service operation steps by 30% VP PLACE APARTMENT-A FAMILY-OWNED REAL ESTATE DEVELOPER, Bangkok, Thailand May 2018-December 2018 Assistant Manager, Management Department

• Boosted room occupancy to 80% in 3 months by developing and implementing a digital/online marketing strategy that included SEO techniques such as organic keyword optimization in search engines, as well as other channels such as a Facebook page SIAM KUBOTA CORP. CO., LTD.-A GLOBAL LEADER OF AGRICULTURE, Chonburi, Thailand October 2015-April 2018 Engineer, Part Logistics Department

• Overhauled standardization of SOPs (Standard Operating Procedures) for 200 workers in 100+ procedure positions, improving 100% productivity in supplying 20,000+ parts to a production line, ensuring safety and quality control following ISO standard

• Initiated and led the ‘Upskill Program’ to cross-train 200 workers, resulting in a career acceleration of 60% of staff who successfully developed well-rounded skills; The project’s success led to scaling up throughout the other 4 departments of the organization

• Pioneered an ECN (Engineering Change Notice) calculation system project and collaborated with 5 cross-functional teams of 6 people from Thailand and Japan to develop and implement cross functions API integration, reducing 35% of human error SKILLS / ACTIVITIES / INTERESTS

• Computer Skills: Microsoft Excel (Advanced), Gantt charts, SAP, APRO, AirTable, SQL, Power BI, JotForm, Miro, ZenDesk, Arena

• Activities: Fundraised $500k for women and children with disability (2008 - 2022); Reforested 1,000 mangrove trees at a Thai national park (2009 - 2018); Coordinated 50 universities at Industrial Engineering relationship event (2012 - 2013)

• Interests: Caricature drawing, Painting, Interior Design, Swimming, Gardening

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