Service Representative Call Center

Ronda Owens

Kansas City Missouri *****

********@*****.*** / 816-***-****

Customer Service Representative

Summary Experienced Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Highlights of Qualifications

Over 20 years of Experience; 10+ years Call Center Experience.

Organized and detail-oriented; knack for understanding procedures and logistics.

Service Oriented, Conflict resolution expert.

Banking; Policy / Account changes

Experience US Bank – Service Advisor

October 2010- Current

Experience with; Microsoft Word, Excel, Outlook; Familiar with several call center software’s.

Responsible for assisting customers in completing applications online and over the phone.

Meet quality assurance requirements and other key performance metrics.

Answering questions regarding account details; resolving issues with accounts for customers, while performing account maintenance activities.

AT&T – Customer Service Representative

May 1994 – June 2009

Education Concorde Career Institute – 3239 Broadway, Kansas City, MO 64111

(Respiratory Therapy* – 2009-2010)

Hickman Mills High school - 9010 Old Santa Fe Rd, Kansas City, MO 64138

(Diploma* 1985-1989)

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