Sales Associate Customer Service

STEPHANIE SULLIVAN

Huntington, WV · 304-***-****

*******************@*****.*** · Stephanie Sullivan ·

A position within a reputable company. Looking for opportunities to grow both personally and professionally.

EXPERIENCE

6/02/2010 – 2/9/2018

SALES ASSOCIATE, Walmart Super store (California and InDiana)

Provided superior customer service and created positive environment in order to improve performance to achieve shopper satisfactions. Observe customers and co-workers to notice when help is needed. Cleaned areas to make sure they were presentable. Installed and stocked shelves to make sure they were organized properly. While working in the fitting room, duties included but are not limited to answering up to five different phone lines and multitasked by typing codes and printing labels to place on items. Communicated via walky-talky. Took care of complaints, made sure the issue was taken care of. Used walky-talky to contact manager if requested by customer. Checked in after to make sure they were satisfied with the end result.

2/25/2021 – 7/04/2021

HOST/CASHIER, Bob evans

Greet customers in a friendly manner. Escorted them to their tables. Monitored their needs and work flow of the restaurant and seats them accordingly. Conveys the appropriate number of menus and kids pack if needed. Answer phones calls provide customer satisfaction. Keeps lobby area clean of debris and keeps the general work area fully stocked. Follows guide lines for food handling. Interacts with customers communicates and asks about their experience at Bob Evans, as well as putting crowds at ease. Manages lines by working with managers to quote accurate wait times. Effectively handles complaints and involves the manager when appropriate. Handles cash and card transactions. Clears sanitizes and sets tables when needed. Preps and bakes rolls and biscuits in addition to rolling silverware throughout the shift. At the end of shift wrap the rolls in saranwrap and label the date for quality control. Details clean the bathroom and sanitizing the both men and women’s along with fully stocking them bathrooms for the next day.

4/19/2021- 7/04/2021

ADMINSTRATIVE ASSISTANT INTERN/RECEPTOPNIST, GOODWILL KYOWVA

Receive and routes incoming mail to Executive Director and to anyone else in the building. Answers all incoming calls within two rings in courteous business manner. Greets all visitors in a welcoming means. Conducts to appropriate area or person. Responsible for overflow typing assignments from leadership team. Maintains a neat and orderly area. Produces letters, forms, signs, spreadsheets, copying, coordinates and arranges different type of paper, do project for Marking Director and anything else needed in a timely manner. Keeps fax machine and printer fully stocked with paper. Accepts payment and prepares receipts for Consumer Credit Counseling and Counseling Service clients. Assigns numbers to purchase orders and distribute copies to the fiancé department.

08/09/2021- Present

Customer Services Representative, Huntington, West Virginia

I take calls for Kroger, right now I do technical support for the pharmacy with there computer, printer. I have done support for the HR, digital and customer. I also have done reset Passwords reset for Kroger too.

EDUCATION

1988 - 1993

DIPLOMA, oakridge Junior senior HIgh school (oakridge, oregan)

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

8/18/2008 YEAR

SOME COLLEGE, Copper Moutain Colege (JOSHUA Tree, California)

SKILLS

Excellent customer service

Ability to identify and resolve issue as they arise.

Detail oriented with the ability to multi-task

Computer Skills

Great Communication

Photography

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