Service Representative Customer

Suzanne R. Aguilar

Upland, CA ***** ● 714-***-**** ● *******.*******@*******.***

Core Competencies

Excellent customer service

Proficient with Microsoft Office Suite

Experienced care provider

Professional phone presence

Professional Experience

Gift Consultant (Remote) Wine Country Gift Baskets

Fullerton, CA (12/2020 – 01/21)

Place Orders/Resolve Order Issues

Tracking Orders via UPS FED-EX and USPS

Verify Placed Orders/Proofreading

Gift Replacements

Consult Undecided Customers on Purchase/Upselling

Caretaker William & Shirley Haupt

Corona, CA (01/13 – 12/14)

Helped patients to get dressed, and in and out of beds, baths, wheelchairs and vehicles

Provided patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently or adapting to disability or illness

Prepared and served meals to patients or other family members according to prescribed diets

Transported and assisted clients to doctors' offices or on other trips outside the home

Cared for patients by changing linens, ironing laundry, cleaning, or assisting with personal care

Customer Service Manager Wal-Mart

Anaheim, CA (07/12 – 12/12)

Directed and coordinated departments concerned with pricing, sales and distribution of products

Managed staff, preparing work schedules and assigning specific duties

Reviewed performance data to measure productivity and to determine areas needing improvement

Established and implemented departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary

Determined staffing requirements, and interviewed, hired and trained new employees

Customer Service Representative Number 1 Insurance

Huntington Beach, CA (02/11 – 11/11)

Contacted prospective customers to present information and explain available services

Sold services or equipment, such as trusts, investments, or check processing services

Develop prospects from current commercial customers, referral leads or sales or trade meetings

Made presentations on financial services to groups to attract new clients

Billing Clerk Bagby, Gajdos & Zachary LLP

Santa Ana, CA (01/06 – 01/09)

Verified accuracy of billing data and revised any errors and discrepancies in accounting records

Prepared itemized statements, bills and invoices and recorded amounts due for goods or services

Reviewed documents such as purchase orders and sales tickets to compute fees or charges due

Computed credit terms, discounts, or rates for goods or services to complete billing documents

Compiled reports of cost factors, such as labor, production, storage, or equipment

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