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Time Delivery Customer Service

Location:
Whittier, CA
Posted:
March 28, 2023

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Resume:

DAN ROACH

***** ******* ******, ********, ********** 90603

Messages: 714-***-**** • Residence: 562-***-**** • Cell: 562-***-**** • adv64d@r.postjobfree.com MANUFACTURING MANAGEMENT

GENERAL MANAGEMENT ~ PLANT & OPERATIONS ~ SALES LEADERSHIP

Confident, capable and highly qualified Operations Manager and Sales professional with distinguished years of service and solid performance in the job field.

Education and experience showcase exceptional work ethic and commitment to obtaining organizational goals and objectives.

Expertise in operations supervision, training, sales, customer service and sales territory development.

Adapts easily to change and excels in the areas of problem solving, taking initiative and being part of an executive team.

Proven leader with drive and determination to face challenges head-on and execute sound decisions to further grow and develop an organization.

ADDITIONAL KEY AREAS OF EXPERTISE

Production Management Product Management Project Management Work Schedule Controls Traffic Management Sales Management Systems & Procedures Warehousing & Transportation Computer Operations Training & Supervision Organization & Planning Inventory Controls EMPLOYMENT BACKGROUND / TRANSFERABLE ACCOMPLISHMENTS Tuff Stuff Fitness - Chino, California

System Analyst 2020 - 2022

Manufacturing company for the personal training industry. Primarily involved in manufacturing personal exercise equipment. Project Manager for NetSuite implementation.

Network administrator for 80 users with three Hyper-V virtual servers and one backup server running Veeam Enterprise Backup.

Honda - Torrance, California 2017 – 2020

Facility Management support technician

Primarily working with facility management of over one million square feet of office space for Corporate Headquarters. Was instrumental in researching, recommending, installing and training for Archibus Facility Management and Capital Project modules.

Directly reported to the Archibus project manager and the Facilities Manager Vice-President of Honda. Whittier Area Community Church - Whittier, California 2011 – 2017 Network Administrator

Managed over 150 users with eight VMware virtual servers including Domain controller, Email Server, SQL database server.

Duties included managing all network components and all user support issues. These included internet access, phone support, printer support and file server management. AVIS ROTO DIE - Glendale, California 2007 – 2011

Production company for the printing industry. Primarily involved in producing cutting dies for printing presses. Salesman

Worked inside and outside sales. Added many new customers and over $500,000 sales revenue. Inside sales included quoting and monitoring all sales orders for accuracy and delivery. Outside sales included visiting new and existing customers to develop new business. Also included delivery of orders as needed.

ADVANCED SYSTEMS SERVICES, INC. - Upland, California 2002 - 2007 Service company for mobile technical environments serving primarily the medical and video production industries. Operation Manager

Supervised all company operations ranging from mobile service, fabrication, AC and mast departments. Managed team of 20 technicians assuring completion by projected dates and within budget. Hired and trained new employees. Worked closely with sales force on development and execution of marketing goals and strategies. Developed financial models including price points, quoting and forecasting. Maintained a fleet of ten trucks for company operation.

Established and installed a new computerized system for dispatch, quoting and invoicing that resulted in a reduction of time to invoice from 3-4 weeks to 2 days and an overall increase in net profit per job.

Successfully facilitated the conversion to an efficient, networked, electronic file system resulting in faster more efficient file search time, decreased frustration and improved employee morale while vastly improving customer service.

Devised a faster more efficient inventory management system resulting in increased accuracy in parts inventory and distribution. Effort also increased cash flow from reduced employee hours, increased efficiency in ordering and tracking and diminished inventory loss.

Decreased service report turn-around time from weekly to daily and simplified service reporting practices. Effort improved cash flow by at least 6% on average.

ALLOY TOOL STEEL, INC. - Santa Fe Springs, California 1972 - 2002 Supplies raw alloy steel to manufacturing companies across the U.S.A. Sales Manager (2000 – 2002)

Supervised sales staff of 10 employees. Brainstormed with staff to find ways to increase sales. Worked with sales team to motivate and strategize new ways to reach individual and company sales goals. Responsible for purchasing and maintaining all inventory. Worked with import and export for purchases and sales. Responsible for installation and maintenance of company computer system, which included network, server, work stations and printers.

Developed new inventory sources in China, Korea and Venezuela which were capable of supplying steel in the style, quantity and competitive price required. Sales Representative (1986 -2000)

Developed sales strategies and pricing proposals for sale of steel. Maintained a file of competitors, their products, main clients and sales tactics. Used competitive information to prepare for sales calls and to create sales materials.

Worked in outside sales to maintain existing accounts and develop new accounts. Increased sales from $150K to $1.8M per year, every year for 15 years. Established and maintained trusting long term relationships with primary customers.

Uncovered sales potential that increased revenue and profits at a time when company sales were starting to level off. Effort enlarged customer base by 20 customers and generated sales revenue by over $1M per year with a profit ratio at least 10% higher than average of all other lines.

Spearheaded the introduction of a new product line that was successfully developed nationwide to top class customers at a very high profit ratio.

Operation Manager (1972 -1986)

In charge of all warehouse operations including inventory management, processing, shipping and receiving to meet customer specs and on-time delivery. Supervised 23 employees covering three shifts 6 days a week. Responsible for capital purchases over $1M. Maintained $5M inventory and $9K annual budget. Managed and oversaw all maintenance and repair of facility and company equipment. Member of management team that grew the company from $3M to $12M in annual sales.

Controlled expenses during growth cycle by improving employee efficiency and increasing production output resulting in increased profitability while a major capitol purchase was found unnecessary.

Researched, developed and installed new material handling equipment resulting in less loading time, more inventory space and reduced capital costs, netting better efficiency to handle rapid growth in company sales.

Investigated and installed new computerized production control program allowing increased communication efficiency, teambuilding, improved morale and improved customer satisfaction by reducing miscommunication and late shipments to customers.

EDUCATION

BA, Business Administration-Management - California State University Fullerton, Fullerton, California, 1978 CONTINUING EDUCATION AND TRAINING

Theory Of Heat Treating - Santa Fe Springs, California, 1985 Basics of Air Conditioning – Riverside, California, 2005 COMPUTER PROFICIENCY

Software: Microsoft Windows, Office, Word, Excel, Access, PowerPoint, Outlook Veritas, Crystal Reports, Electronic Document Management Hardware: Servers, Work Stations, Printers, NAS, Backup Operating Systems: Microsoft Server, Microsoft XP & Vista Networks: Small Office Network, Routers, Fiber Optic, Print Servers, Wireless Protocols: TCP/IP, NetBIOS, NetBUI

Databases: SQL, Access

AVAILABLE FOR TRAVEL AND RELOCATION

KEY WORDS FOR OPTICAL SCANNING

Production, Production Planning, Production Management, Manufacturing, Manpower Planning, Materials Management, Purchasing, Inventory Control, Engineering, Plant Layout, Plant Engineering, Plant Maintenance, Industrial Engineering, Materials Handling, Machinery Maintenance, Safety Engineering, Labor Control, Methods & Standards, TQM (Ttl Quality), Six Sigma, Quality Assurance, Lean Manufacturing, Industrial Technology, Process Control, Technology Tr ansfer, Regulatory Compliance, Warehousing, Transportation, Traffic Management, Materials Management, Purchasing, Fleet M anagement, Distribution Operations, Order Processing, Materials Handling, Warehouse Layout, Equipment Planning, Logistics, Territory Development, Sales Management, Sales Administration, Direct Sales, New Account Sales, Field Liaison, Account Maintenance, S ales Analysis, Distributor Relations, Sales Recruiting, CRM (Cus tomer Rel ationship Management), Customer Relations, Product Management, Sales Promotion, Advertising, Development, Busi ness Development, Pricing, Administration, Financial Analysis, Financial Planning, Banking Rel ations, Equity-Debt Mgmt., Cash Management, Insurance, Credit & Collections, Taxes, Treasury, Investment, Cost Control, Accounting, Budgets, Reports, Analysis, Forecasting, Planning, Project Management, Computer Operations, Systems Analysis, Design, & Development, Mgt. Information Systems, Info. Systems Upgrade, Data Security, Accounting Systems, ERP (Enterprise Resource Planning), Computer/Telecommunications, Interface, Technical Support, S ystems and Procedures, Supervision, Training, Facilities/Leases, Security, Vehicles/Fleet, Br anch Openings, Real Estate Site Selection, Purchasing & Distrib., Project Management, Program Planning, Community Affairs, Work Schedule Control, Organization Planning & Development, Recruiting, Training, Evaluation, Selection, Orientation, Compensation, Benefits, Wage & Rate Analysis, HR Allocation, Planning & Forecasting, Counseling, Recreation, S afety, Ou tplacement/Industrial Relations, Employee Mentoring, Employee Coaching, Labor, Sales Assistance, Metallurgical Engineering, Product Applications, Project Management



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