Job Coach Service Representative
Resume:
Brittney Hairston
Customer Service Representative
Philadelphia, PA 19120
*****************@***.***
Seeking a challenging position to gain work experience that offers opportunity for advancement Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Regional Recruiter
Finesse Marketing/ Finray Solar - Bala-Cynwyd, PA
May 2022 to Present
• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Source candidates on east coast line from Maryland up to Massachusetts
• Perform reference checks as needed
• Facilitate the offer process by extending the offer and negotiation employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations Recruiting Specialist
IMG Corp - Philadelphia, PA
September 2021 to January 2022
• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Take ownership of candidate experience by designing and managing it Develop job postings, job descriptions, and position requirements
• Perform reference checks as need
• Facilitate the offer process by extending the offer and negotiation employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations Employment Specialist
Barber National Institute - Philadelphia, PA
May 2019 to May 2021
It is the main task of a Job Coach to help clients in adapting to different work settings to build up their workplace skills.
A Job Coach works closely with employment specialists to ascertain the performance concerns in a workplace of a client. With this, A Job Coach sets up meetings with clients to conduct performance review and tries to resolve any arising concerns.
A Job Coach should be able to monitor the improvements of the clients and offer coaching to the clients when necessary. All these are also given as feedback to the Employment Specialists. A Job Coach ensures that clients are made aware of job duties that comprise the attire they are required to wear, the time they need to be at their workplace and the ways to manage, save and spend their earnings Debt Collector
TSI - Transworld System, Inc - Fort Washington, PA November 2018 to February 2019
Track down people who owe money from overdue bills and negotiate payment. Negotiating a payment plan, or in extreme situations, legal action. Keep track of the debtors to make sure that they are repaying what is owed.
Hostess
Iron Hill Brewery & Restaurant - Philadelphia, PA
August 2018 to November 2018
Seats and presents clean menus to guests in a friendly, professional and quick manner. Informs guest of special catch and soups. Chatting or responding to inquiries, and making sure tables are clean. Human Resources Researcher
Vertical Screen, Inc. - Warminster, PA
March 2018 to July 2018
Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
Compose professional emails in a quick and efficient manner Review and evaluate documentation and information needed for the background screening process Communicate with applicants via email and phone regarding their background checks and complete further required research
Maintain and document detailed notes in system regarding correspondence with applicants Pastry Chef
TRUE FOOD KITCHEN - King of Prussia, PA
July 2017 to January 2018
• Create and prepare desserts in accordance with the existent menu
• Create and bake breads to accompany different meals in restaurant
• Plate desserts for serving
• Creates baked goods for specific diets (gluten free, sugar free, diabetes-friendly.
• Inspect the quality of the ingredients and measure them for specific recipes
• Ensure that the kitchen equipment is in good conditions and meets all requirements
• Train the kitchen staff to meet imposed standards
• Cleans the equipment and utensils and maintains the kitchen clean and in good order for proper functioning
. Open and Close Pastry Station
Customer Care Associate
Health Advocate - Plymouth Meeting, PA
September 2016 to February 2017
Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have.
Build rapport with callers using a friendly, courteous and professional manner. Verify/Collect demographics and update systems as necessary Determine and execute the best resolution to assist the member based on their needs or requests. Transfer caller to appropriate area(s) both internally and externally. Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors.
Handle calls in Triage queues.
Perform other duties and projects as assigned by management. Education
Fashion Marketing
Art Institute of Philadelphia - Philadelphia, PA
January 2009 to September 2010
High School Diploma
Roxborough High School Philadelphia - Philadelphia, PA June 2008
Skills
• Pastry Chef
• Hostess
• Call Center
• Collections
• Direct Care
• HR Sourcing
• Recruiting
Awards
Master Chef top 78 out 10,000 in the country
February 2018
I was selected to go to California to compete for the television show Master Chef “Home Cooks” Season 9. I made it to California being one of the top 78 chefs in the country. Unfortunately I was eliminated one week before filming.
Certifications and Licenses
ServSafe
May 2017
Direct Care
March 2014 to Present
Drivers License
Home Health Aide
CPR Certification
Additional Information
QUALIFICATIONS:
• Successful experience providing customer service with ability to solve problems, handle special requests, and ensure satisfaction
• Experienced in food preparation and kitchen operations in a fast paced setting
• Computer literate with knowledge of Microsoft Word, Microsoft PowerPoint and Microsoft Excel
Contact this candidate