Customer Service Mortgage Loan

Erick

hernandez

**** * ***** ** *** **** GrandPrairie TX 75052 214-***-**** *****.*****@******.***

Skills Summary

Customer service and Sales representative with over 7 years of experience resolving complex customer inquiries. Passionate in building strong customer relationships, driving brand loyalty, and increasing customer engagement. Expert in uncovering client needs and recommending appropriate products or services. Selling solutions to customers and then backing up those sales with top-quality service

●Bachelor’s degree; Business Management

●NMLS – Mortgage loan originator experience

●Knowledge in MS Office, spreadsheets, QuickBooks

●Pleasant disposition

●Expert in time management

●Analytical

●Proactive in finding solutions

●Goal oriented

Objective

Highly organized and hardworking individual looking to use my skills to achieve goals of a company that focuses on customer satisfaction and experience.

Experience

Wells Fargo

Mortgage Loan Officer Present

Overlooking and responsible for 5 different branch locations in the DFW metroplex, solicit residential mortgages from various sources and produce high quality, complaint loans. Responsible for the offering of loans, negotiating of terms, and taking applications. Analyze the best mortgage loans based on clients needs to ensure compliance as well as maximum customer service. Present recommendations for producing loans and exercise independent.

Amerisave Mortgage Corporation

Mortgage Loan Originator 2021-2022

Assist new and potential loan applicants with navigating the mortgage loan process from start to finish. Responsible for securing loan file financial documents from potential borrowers, analyzing the loan file data, and consulting with prospective borrowers to educate them on varying loan products. Work with loan processors and lending underwriters to ensure the mortgage loan application meets regulatory and financial institution guidelines for lending.

GECU Credit Union

Loan Officer 2017-2021

Responsible for establishing accounts for members and obtaining information on which lending decisions are based, as well as the completion of all related documents. Assists credit union members with all types of credit union deposit accounts, loans and related services. Assists in financial counseling, explains the loan/deposit policies to members and looks for every opportunity to sell and cross-sell all credit union products and services. Explain to members and prospective members the philosophy, purpose, objectives and policies as they relate to the services of the credit union. Create opportunities to sell all credit union products and services to members with special emphasis on promotions and new services. Emphasize credit life and disability insurance to benefit both the members and the credit union.

First Convenience Bank

Assistant Manager 2015-2017

Assist the Center/Branch Manager in the daily operation of staff. Prepare work schedule, assist with the bank balancing, staff meeting, customer care and concerns. Control security video process as directed by policy and upper management. Assist in the delivery of quality customer service through personal contact with customers and prospects, and adherence to approved quality standards. Accountable for the achievement of monthly new account production as assigned by upper management. Work closely with manager to motivate staff to achieve retail and new account production. Manage branch in the absence of the manager. Conduct training for new hires.

First Convenience Bank

Branch Supervisor 2013-2015

Ensure that all differences are properly initialed and, if required, reported to the manager immediately. Accountable for personal achievement of monthly new account production as assigned by upper management. Responsible for the guidance, development and assistance of personal banker growth and sales production.

First Convenience Bank

Personal Banker 2012-2013

Responsible for opening new accounts and closing existing accounts upon customer request, verify and process alterations to existing accounts, and promote and sell other bank services. Consult and meet with business owners to bring new business. Manually maintenance any account if needed, manage a deposit portfolio, and grow their individual portfolio each year, while maintaining quality standards as specified by management. Expected to make outside sales calls each month and report results through the department committee. Resolve customer problems and concerns of all types and responds to oral and written requests for information about Bank products and services

Contact this candidate