Front Desk Customer Service

ASTRID TELLO

● Address: Wilkes Barre, PA, *****

● *****.**************@******.***

● Phone: 570-***-****

EDUCATION:

Wilkes University, Wilkes-Barre

Bachelor of science in hospitality leadership

Anticipated graduation May 2023

AWARDS:

Dean’s List for academic achievement, Wilkes University-Fall 2021 WORK EXPERIENCE:

IFARHU- Secretary Assistant, Los Santos, Panama-Fall 2018

Customer service

Made payments of the scholarship to students.

Hostel Front Desk-Selina Hostel, Playa Venao-Summer 2022

Verifying/making reservations

Welcoming guests upon arrival

Checking guests in/out

Helping with questions and complaints

Wilkes University Business Research Center, Fall 2022

Event planning

Aramark-Fall 2022

Food and beverage department

CERTIFICATIONS

Social Media Marketing, Hubspot-2021-2023

Hotel Industry Analytics, AHLA-2022-2027

SKILLS

Computer: Microsoft Word, Excel, and PowerPoint.

Bilingual Communication, English and Spanish

LEADERSHIP & COMMUNITY SERVICE

Explore Leadership Conference, February 2021.

Community Service in Plymouth, Wilkes Barre- Helped in the preparation for the construction of houses.

Contact this candidate