SHAWNDOLYN RAND

Fort Worth, TX *****

Summary:

• Shawndolyn is a Certified Medical Assistant with 4+ years of experience.

• She has extensive experience working in healthcare domain with excellent customer and patient service.

• She is fully vaccinated and ready to start as early as possible.

• She is proficient in specimen identification, collection, handling and transportation procedures, routine diagnostic hematology and venipuncture, cardiopulmonary Systems and review patient charts.

• Has extensive front office skills related to medical scheduling and record management through EMR and EHR system.

• Has deep understanding of HIPPA and OSHA compliance. Skills:

• Venipuncture/ Capillary Punctures

• Vital/Cardinal Signs

• Injections

• Phlebotomy

• Patient Care

• Medication administration

• Patient Prep

• Medical Terminology

• Patient observation

• EKG

• Blood sampling

• EHR systems

• EMR systems

• Autoclave

• Primary care

• eClinicalWorks

• Triage

• CPR Certified

• Basic Laboratory

• HIPPA and OSHA Compliance

• PAP Tray Set- up

• Medical Billing

• Medical office experience

• Insurance verification

• Medical scheduling

• Medical Receptionist

• Medical Records

• ICD-10

• ICD-9/CPT Coding

• Documentation review

• Multi-line phone systems

• Anatomy Knowledge

• Physiology Knowledge

• Administrative Skills (MS Office/Claim Gear)

• Communication skills

• Customer service

• Customer relationship management

• Employee Orientation

Education:

• Everest College - Fort Worth, TX 2017

Medical Assistant

• Tarrant County College Opportunity Center - Fort Worth, TX 2014 Certification

• High school diploma or GED

Certifications and Licenses:

• Certified Medical Assistant

• CPR

Work Experience:

The Vine Medical Center - Fort Worth, TX Aug 2022 - Feb 2023 Front Desk/Certified Medical Assistant

• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Checked patient insurance, demographic and health history to keep information current.

• Responded to correspondence from insurance companies to verify patient's coverage.

• Managed multi-line phone system and pleasantly greeted patients.

• Obtained case history and gathered triage information to determine appropriate avenue for care.

• Screened urgent care Patients to be seen

• Refilled prescription, did medication prior Authorizations

• Scanned information in to the patients charts

• EMR system eclinicalworks

Centrum Health - Fort Worth, TX Nov 2021 - Aug 2022 Front Desk/Certified Medical Assistant

• Telehealth/Virtual Visits

• Completed patient referrals to other medical specialists.

• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Checked patient insurance, demographic and health history to keep information current.

• Responded to correspondence from insurance companies to verify patient's coverage.

• Managed multi-line phone system and pleasantly greeted patients.

• Obtained case history and gathered triage information to determine appropriate avenue for care.

• HEDIS/Quality Measures

• EMR MDFlow

PSMD Medical - Arlingto, Tx Jun 2019 - Nov 2021

Certified Medical Assistant

• Hedis/Quality Measures

• Collected, organized and entered patient data into medical systems.

• Resolved problems, improved operations and provided exceptional service.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Perform EKG, phlebotomy

• Process referrals and DME's

• Check In/Out Patient's/schedule appointments (30 + patients per day)

• Verify insurance/collect co-pays

• Prior authorization and process refill request(e-clinicals)

• Perform point of care testing (rapid flu, strep, covid)

• EMR(e-clinicals)

Randstad - Fort Worth, TX Aug 2018 - Jun 2019

Production Worker

• Packaging eye surgery solution and products

Dollar Tree - Fort Worth, TX Oct 2017 - Aug 2018

Cashier

• Run the POS System

• Assist customers

• Maintain the facility

American Institute of Medicine - Fort Worth, TX May 2017 - Sep 2017 Medical Assistant

• Process referral, insurance verification

• Check/in outpatients/ schedule appointments

• Collect co-pays

• Perform prior authorizations

• Perform point of care testing(flu/strep)

• Answer phones

• Neuropathy Test

• EKG's

• Assess Patients

• New Patient Packets

• Phlebotomy

• Assist where ever needed in the office

MKV Enterprise - Fort Worth, TX Sep 2016 - Apr 2017 Crew Member

• Take Orders

• Run POS System

• Maintain the facility

Gap Reason - Education May 2016 - Aug 2016

God's Helping Hands Ft. Worth TX Feb 2016 - Apr 2016 Home Health AID

• Assist patients with personal grooming

• Obtain vitals daily

• Light house keeping

• Assist patients with medication administration (oral and injections) Gap Reason – Education Dec 2015 - Jan 2016

Hope Home Care - Keller, TX Sep 2015 - Nov 2015

Home Health Care Aide

• Assist patients with their daily needs, Cleaning, Companionship Circulation Solutions Grand Prairie TX - Grand Prairie, TX Sep 2014 - Jun 2015 Carrier

• Assemble newspapers and deliver them to customers Staff Force Temporary Personnel Services North Richlandhills Mar 2014 - Jun 2014 Contractor

• Assembly line, reworked and repaired light omitted diode subassemblies, Soldering Subway - Keller, TX Jan 2014 - Feb 2014

Sandwich Artist

• Provide excellent Customer Service greeting customers, cashiering, filled recipes and /or production for proper food preparation

Wal-Mart - Fort Worth, TX Apr 2010 - Dec 2010

Overnight Cashier

• Overnight Cashier, maintained checkout area providing excellent service, stock front end shelves and organized merchandise, Handled minor store returns Furr's Buffet - Fort Worth, TX May 2008 - Jun 2009 Waitress

• Provide courteous and professional services to customers, Assisted with table orders, Maintained cleanliness of dining area, and assisted other staff as needed Private Duty - Fort Worth, TX Jan 2004 - Mar 2007

Medical Assistant

• Assisting patients with showers, daily grooming, cooking, taking to doctor's appointments, run errands, administered medications, wound care, laundry, assist with incontinence needs Mirabella Assisted Living - Fort Worth, TX Oct 2002 - Sep 2003 Medical Assistant

• Administer patient's medication, assist patients with daily grooming, feeding patients, assist with showers, cleaning rooms

Medical Assistant Apr 2002 - Aug 2002

City View Care Center - Fort Worth, TX

• Administer medication to patients, lock up the facility at night and unlock the facility in the morning, assist patients with showers, feed patients, assist patients with whatever they needed Medical Assistant IHS of Fort Worth - Fort Worth, TX Apr 2001 - Sep 2001

• Assist patients with showers, daily grooming, feed patients, change colostomy bags, assist with wheelchair transfers, changing incontinent patients, cleaning rooms, charting patient's daily changes and assessing of wound care

Everett Family Clinic - Everett, WA Apr 1999 - Jun 1999 Medical Assistant

• Assist doctors with minor office procedures, assess patients Relevant coursework:

• Proficiency in commonly performed procedures within a physician's office or medical clinic, such as specimen identification, collection, handling and transportation procedures, routine diagnostic hematology and venipuncture.

• Muscular System.

• Knowledge of basic anatomy and physiology of the muscular system, common diseases and disorders and medical terminology related to this system.

• Microbiology and Laboratory Procedures.

• Applying and recording electrocardiography leads, use of and automated external defibrillator and critical thinking in cardiac emergencies.

• Health Insurance Basics.

• Traditional insurance plans, managed care, Medicare, Medicaid, Military carriers, Worker's Compensation and Disability insurance.

• Ability to utilize the ICD-9 manual, the CPT-4 and HCPCS manual in the process of insurance claims submissions

• Integumentary, Sensory and Nervous Systems.

• An emphasize on patient care, including physical examinations and procedures related to the eyes and ears, the nervous system and integumentary system.

Contact this candidate