OBJECTIVE:

Seeking a position with an Organization/Company that would benefit from my qualifications, skills and interests based upon my experiences.

Professional Experience:

Chicago Metropolitan Fire Prevention

August 2021 - Present

Service Coordinator- Provide full range of administrative, clerical and office support including, but not limited to the following: Dispatch and manage multiple technician schedules, prepare, and coordinate incoming correspondence to customers for proposals and deficiencies as required. Provide clerical/administrative support, including composition and preparation of routine correspondence, technician paperwork and presentations using Office 365, ProfitZoom and other pertinent software applications. Maintain and distribute technician’s daily schedules and necessary paperwork. Provide training to back-up personnel. Advise supervisor/management of any issues to ensure excellent customer service. Interact with customers to provide information in response to inquires regarding products, handle incoming/outgoing calls for service requests regarding fire alarm and security systems, answer any/all questions and concerns. Perform data entry accurately and timely in all pertinent applications. Trouble shoot customers problems/concerns using job/computer knowledge and problem-solving experience. Demonstrate excellent communication skills, including proactive communication with customers, clients via telephone and email. Manage database records regularly and accurately.

First Transit of DuPage

May 2021 – April 2022

Dispatcher/Scheduler- Responds to customer inquires in a timely manner. Serves as intake person for customer complaints/commendations and sells bus passes. Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents. Processes route openings, insertions, extensions, and issue resolutions. Uses computer system to retrieve scheduled information. Uses reference material to assist clients quickly and accurately. Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. Completes a variety of daily reports and clerical duties. Answers and direct business call to appropriate personnel. Manages emergency situations for vehicle operators, act as liaison between the carrier and emergency services. Manages daily service by reviewing route performance and proactively responding to situations that impact customer service. Resolves problems by working with carrier dispatchers. Authorizes trips outside of Transit services when necessary. Schedules alternative rides for passengers.

First Response Transportation Service

January 2013 – February 2020

Dispatch Supervisor- Dispatched calls for over 20 company ambulances, supervised EMT routes, crew pairing, and patient scheduling for 30 employees. Made and received appointments, answered dispatched calls, managed routes and location of crews to ensure patients arrive on time for appointments to hospitals and medical centers. Answered and solved customer complaints, corresponded with dialysis center, worked closely with emergency medical technicians to ensure that each patient got picked up and dropped off at a timely matter. Trained new hires on the process, rules, regulations, guidelines and procedures; kept accurate logs and updated data system with daily routes, schedules and re-route adjustments, if necessary.

Consultants in Cardiovascular Medicine

October 2012- November 2012 (200hr Externship)

Medical Administrative Assistant - Filed, scanned patient documents, super bills, patient scheduling, interact with doctors, faxed referral and other patient documents, pull charts for upcoming appointments, correspond and follow up with other doctor’s office on the practice behalf.

Loyola University Medical Center

November 2005 – September 2012

Dietary Assistant – Created and prepared meals for patients and/or customers in hospital café; Cashier- opened and closed out workstation, assisted with customer complaints, prepared inventory order sheets, maintained and logged inventory records, supervised staff to ensure excellent customer service while maintaining a healthy and safe eating environment.

Environmental Protection Agency

September 2003 – June 2005

Office Automation Assistant – Provided administrative functions within the office. Duties consisted of answering telephones, preparing request for personnel actions, proofreading documents, faxed and mailed documents. Assisted staff with clerical needs which included; ordering office supplies, made travel arrangements, scheduled meetings and conferences, maintained tracking reports, and provided data entry.

Education

Everest College

November 2012

Medical Administrative Assistant Program

Certifications:

CPR

OSHA

HIPPA

Professional Skills:

Mail Recall/Preparation *Bookkeeping

Medical Terminology *Dentrix

Medical/Dental Charting *Medisoft Office 2007

Vital Signs *Bio-Hazardous Waste Training

Basic Medical/Dental Coding

Completion of CMS 1500 form

Attention: Human Resource

Respectfully, Althea Henderson

I believe that I am an ideal candidate for the position currently available within your organization. I would like the opportunity to utilize the skills from my past training, in addition to my effective time management and organization expertise, I possess excellent communication skills. I have experience working as a team player and also working under direct supervision and been able to perform well. I am looking to challenge myself with a reputable company and I am confident that your organization can provide me with such an opportunity. I would like very much to discuss employment possibilities with you and would be happy to meet at your convenience. I can be reached anytime at the telephone number listed on my resume. I look forward to hearing from you. Thank you for your time and consideration.

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