R.N Customer Service
Resume:
Emily Vera *** Outrigger Circle,
Brentwood, CA **513
*********@****.****.***
EDUCATION
Irvington High School, Fremont- High School Diploma
(September 2008-June 2012)
De Anza College, Cupertino— Sociology Major- AA Liberal Arts Behavioral Sciences
(March 2016-June 2019)
San Francisco State University
BA. Sociology Major; Criminal Justice Studies Minor.
(January 2020- May 2020)
Master in Gerontology
(June 2020- Currently)
Graduated December 2022
EXPERIENCE
Michaels- Cashier
(March 2012-January 2013)
● Basic math skills, excellent customer service
● Ability to effectively manage your time and
● Utilizing prioritize tasks
● Strong product knowledge
● Understanding of target customers.
Jamba Juice- Assistant Manager
(December 2012- May 2014)
● Maintained high standards of customer service during high-volume, fast-paced operations
LANGUAGES
American Sign Language
CERTIFICATIONS
CPR/ AED Trained
San Francisco State Scholar 4.0
GPA
Cum Laude
● Communicated clearly and positively with coworkers and management
● Built loyal clientele through friendly interactions and consistent appreciation
● Resolved complaints promptly and professionally
● Cross-trained and coordinated scheduling with team members to ensure seamless service
● Took initiative to find extra tasks when scheduled duties were completed
Whole Foods Market- Bakery Team Member
(February 2014- March 2016)
● Wide breadth of commercial bakery work experience
● Strong familiarity with a variety of bread-making ingredients
● Outstanding abilities in health risk identification during bread preparation
● Exceptional skills in inventory maintenance and updating
● Superior expertise in bread-making equipment and methods,
● High physical stamina for working long shifts in an uncomfortable environment
Genas Family Preschool and Childcare -Childcare
Assistant
(February 2016- Currently)
● Early Childhood Education
● CPR and First Aid Certification
● Safety Management
● Activity Planning and Supervision
● Operations Management
● Interpersonal communication
● Organized and executed activities schedules, developed and reinforced daily routines, and taught children good hygiene habits.
● Observed and documented children’s behavior and
progress, and provided written and verbal updates to parents; notified parents of potential behavioral issues Security Guard for NES
( August 2015- August 2021)
● Searching personnel when attendees are attending events.
● Inspecting building, equipment and access points.
● Ensure that everyone on the premises is protected. Security Industry Specialist
(June 2018- October 2020)
● Access control from a specific location.
● Recognizes problems by identifying abnormalities; reporting violations.
● Maintain relationships with key industry partners, professional organizations, and client related industry associations or groups to affect networking value.
● Be a point of contact for security and our clients. Intern at Aviva In Home Care
(January 2022- December 2022)
● In-person meetings to review client care plans
Ensure accuracy of care plans to current health
status / living environment.
Develop recommendations for new activities /
new resources that can be employed.
● Develop plan for nurse review
Understood requirements via nursing board
correspondence.
Develop service “scope” document along with
the R.N.
● Act as on-call care provider in exceptional
“gap-in-care” circumstances and Care Pros intros.
● Develop online surveys for clients to explore other services of interest.
● Participation in weekly Sync calls with Honor and Aviva teams.
● Develop standardized dementia care packs along with a “resource card” for each pack.
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