Rachel A. Olson

adv5z5@r.postjobfree.com 847-***-**** www.linked.com/in/rachel-olson1977

Professional Experience

Claims Coordinator

Customer Service Focused Excellent Issue Resolution Excellent Communication Skills

Experienced Claims Coordinator with proven administrative office skills, ability to multitask, with an approachable and patient nature when assisting others. Work well independently and within a team environment and meet deadlines with great organization and proficiency.

Interact and assist department heads and inter-departmental and external company interaction.

Information resource on company policies and procedures.

Trained staff in all office systems and databases.

Meticulous attention to detail.

Multi-line phone proficiency.

Proficient in Microsoft Office and PeopleSoft.

Professional Experience

Celtic Adjusting Services Remote, Fl 07/2020- 03/2023

Claims Coordinator

answer calls, texts and emails from clients and appraisers

create new assignments, review and upload estimates and documentation to different portals including Audatex, CCC1 and autoverse

verified all information uploaded to each client had specific information needed and specified to each client

daily deeds include following up on each assignment that is open. Giving updates to each client and maintaining a low cycle time for completion

NATIONWIDE APPRAISALS, Elgin, IL 07/2016 – 07/2020

Claims Coordinator

Work with network suppliers of auto appraisals and manage client’s auto losses.

Answer various calls from clients and vendors.

Manage timelines and expectations of losses.

Respond to voicemails and emails and am able to handle deadlines effectively and efficiently.

CEANNATE CORP/13 GROUP, Rolling Meadows, IL 11/2015 – 07/2016

Student Loan Counselor

Provided Student Borrowers their rights and responsibilities for managing their student loans.

Competitive outbound and inbound telephone calls.

Advised and set up repayment options that best fit the individual student.

Maintained consistent production to meet monthly goals while ensuring compliance of Federal and State laws, policies and procedures.

CHRIS GERACI, Cary, IL 10/2013 – 11/2015

Independent Caregiver

Provided daily care and companionship to client.

Planned, prepared and served meals and snacks according to prescribed diet.

Provided transportation and assistance.

Facilitated games and other activities to engage client.

Charted daily information on the resident such as mood, changes, mobility activity, eating percentages and daily inputs and outputs and assisted with adequate nutrition and fluid intake

Rachel A. Olson adv5z5@r.postjobfree.com Page Two

LEGAL LEAD SOLUTIONS, Cary, IL 09/2007 – 09/2013

Customer Service Administrator

Answered incoming calls and voicemails.

Input client information and verified and logged in deadlines for attorneys responding to daily inquiries.

Collected customer feedback and made process changes to exceed customer satisfaction goals and provided appropriate information in response to customer inquiries.

AMERICA ONLINE, Tucson, AZ 05/2004 – 08/2007

Technical Support Specialist

Managed incoming member calls, diagnosing computer software issues.

Familiarized the customer with the software and computer resulting in precise resolution to the problem.

PRUDENTIAL FINANCIAL SERVICES

Property Specialist, Scottsdale, AZ 11/2001 – 06/2003

Responsible to develop and write contract documents, purchase agreements and closing statements.

Assisted in developing marketing material for clients with corporate relocation services.

Relocation Associate/Coach, Schaumburg, IL 07/2000 – 11/2001

Responsible to develop and write contract documents, purchase agreements and closing statements.

Assisted in developing marketing material for clients with corporate relocation services.

Education

THE UNIVERSITY OF PHOENIX, Phoenix, AZ

Associate of Arts in Health Administration – 2009

Currently enrolled at the University of Phoenix, 52 credits completed out of 60

Working towards BS in Human Service Management

CARY-GROVE HIGH SCHOOL, Cary, IL

High School Diploma - 1996

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