Eddy Coopmans

*** ***** ******

Ponte Vedra, FL *2081

Phone: 904-***-****

E-mail: adv5yy@r.postjobfree.com

LinkedIn: https://tinyurl.com/y59lspx9

FB: https://tinyurl.com/yytyktju

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Experienced IT professional with 20+ years of experience in IT Technical Support, IT Administration and Network management. Proven team player, multitasker that works well under pressure and is willing to go the extra distance. Looking to leverage my technical skills as a support specialist, systems administrator and all-round problem solver.

Strengths:

● Self-Motivated ● Analytical and problem-solving

● Adaptive to change ● Proven coaching and teaching abilities

● Excellent communication skills ● Extensive office software expertise

● Multifaceted IT administration

skills

● Effective hardware troubleshooter

Skills:

Applications:

Office 365, MS Exchange, MS access, Active Directory, VMWare, Virtualbox, Airwatch, Ubiquity UniFi, RDP and other remote access / assistance tools, Skype, VOIP, Commvault, DoubleTake, Support Now, PowerShell (basic), Slack, SQL Server Management Studio, Autotask...

OS:

Windows OS, Windows Server 2003+, basic Linux (Ubuntu, SuSe...) and basic MacOS skills

Network:

Proficiency across all layers of the OSI model, DHCP, DNS, Wireless,… Monitoring:

Barracuda appliances, Wireshark, Solarwind, Blue Key (Symantec) web security Hardware:

Bare metal builds, desktop, server, laptop hardware repair, network cable termination and continuity troubleshooting, rack configuration Small home/business:

Embedded platforms (routers, printers) debugging, firmware maintenance, WiFi configuration; data recovery. wired networking, backup configurations, repairs and upgrades

Eddy Coopmans

Ponte Vedra, FL 32081

Phone: 904-***-****

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Work History:

02/2020 to 06/2022 Wayfair Inc. - Jacksonville, FL Warehouse IT Specialist I

Responsible for support and IT installation services for a newly opened warehouse and multiple other facilities across North America. Duties included deployment, management, and troubleshooting of Laptop and Desktop PC’s, Network office printers, industrial label printers, Intermec and Zebra handheld touch computers/scanners, networking and wireless access points. Further responsibilities include the resolution of warehouse picking and shipping issues using a wide array of SQL scripts and custom software tools. 05/2019 to 11/2019 Aetna Insurance (contract position) Jacksonville, FL Helpdesk / System Support Specialist II/III

Assured optimal business productivity and continuity by timely responding to incident and task tracking tickets in Support Now, consistently meeting or exceeding SLA’s. Providing deskside and remote support for HP, Dell and Lenovo desktop computers and laptops, Citrix and VMware virtual desktops running Windows 7 and Windows 10 operating systems, standard Office productivity software and industry-specific applications. Minimized downtime by troubleshooting either desk side, remotely using Skype or Windows Remote Desktop and phone. Using SCCM to assure proper and consistent deployment and modification of software installs. Minimized costly replacement and repair costs by performing break-fix repairs on both desktop and laptop devices. Minimized deployment times through proper documenting and updating of inventory, consistent shipment tracking and receiving, proper preparation and timely deployment of equipment, for both local and remote users.

05/2008 to 04/2018 H&G Business Solutions, Inc. St. Augustine SMB System Support and Network management

Managed Service Provider

Retail computer repair and services

Small business administrative management

Providing computer and network services to small businesses. Overseeing and managing the company’s daily operational tasks including but not limited to accounting, purchasing, inventory management, compliance, shipping and logistics (Fedex, UPS, container freight) and general administration. Acted as liaison for the company in communications with several government bodies for obtaining export licenses. Wrote relevant office policies and manuals outlining procedures, requirements, limitations and prohibitions pertaining to the customer and vendor communications, marketing, sales and purchasing of ITAR / EAR governed materials and goods.

Eddy Coopmans

Ponte Vedra, FL 32081

Phone: 904-***-****

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06/2014 to 10/2015 Medline Industries, Inc. Mundelein, IL Microsoft server / network administrator

Data Retention / Compliance specialist

Responsible for North American backup, restore and disaster recovery activities. Monitored the daily backups and replication of physical and virtual data storage devices on-line and off-site, meeting SLA goals and assuring legal and corporate compliance, using DoubleTake (now Carbonite) High Availability software, Commvault, PowerShell and other products. Successfully completed several disaster recovery simulations for audit purposes. Performing bare metal builds and deployment of Windows 2008, 2012, 2016 servers, VMWare servers and virtual instances, storage arrays, providing ongoing monitoring, updating and system management as part of a Server Support Team on a 24/7 rotation

01/2012 to 06/2014 Medline Industries, Inc. Mundelein, IL System Support Specialist II

Windows User support

Ensuring proper user onboarding and termination of users and managing GPOs for a workforce across North America, Europe and Asia. Frequently set up or modified a large number of user accounts in AD using PowerShell scripting. Help Desk Support technician level I,II,III in Home, SMB, MSP, Corporate, governmental and educational settings. Process triage and follow-up using Support Now, HEAT, ZENDesk, Autotask PSA, Datto RMM (former Autotask Endpoint Management), meeting or exceeding existing SLA’s using phone and remote access support for Windows 7 and Windows 10 workstations, Thin clients and Virtual Machines. 01/2010 to 12/2015 CC&B, Inc. Palatine, IL

Export consultant

International import/export consultant for IT related transactions, consulting for several customers in Belgium, the Netherlands and France. Small business administrative management and accounting. This was a side business running concurrent with my position at both Village of Palatine and Medline Industries. 02/2008 to 04/2010 Village of Palatine, Palatine, IL Novell Groupwise Administrator

Windows System and User Support

IT Team member, responsible for the technology infrastructure of the Village hall and it’s users, the police station and the fire houses and all auxiliary hardware throughout the village. Main responsibility was the Novell Groupwise based email system, Groupwise Messenger, and GroupWise Mobility Service software and Data Synchronizer Mobility Sync to assure support for iPhone, Android and BlackBerry 10 phones. My position was eliminated due to the housing crisis and the consequent reduction of tax revenue for the Village. Eddy Coopmans

Ponte Vedra, FL 32081

Phone: 904-***-****

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08/2004 – 04/2008 Loyola University Medical Center Maywood, IL Groupwise and Novell network Administrator

Blackberry Enterprise Administrator

Lead administrator for mobile device management, rebuilding a Blackberry Enterprise Server environment consisting of multiple domains, post offices and gateways for medical staff and students. Developed a comprehensive disaster recovery procedure assuring minimal downtime in case of system failures. Deployed several additional load balanced Novell Netware servers for proper redundancy and capacity scaling. Implemented in-line real time spam and virus mitigation using Barracuda Networks hardware which reduced server loads by almost 30%.

Responsible for the activation of cellular phones, tablets and specialized handheld scanning devices, assuring deployment as per policy and collaboration with the developers for ongoing development of apps, done initially on Blackberry Enterprise Server, later Airwatch mobile device management.

08/1997 - 07/2004 School District 203 Winnetka, IL Hardware / Software support technician

Groupwise and Novell network Administrator

Unix email administrator

Piloted the migration of the aging Unix mail system to a Novell Groupwise based collaboration platform. Deployed necessary servers, storage arrays and backup tape libraries with Novell Netware and Novell Groupwise applications, configured to be future proofed for expansion and redundancy. Successfully migrated staff, faculty and student mailboxes from the Unix based system to Novell Groupwise without mentionable downtime. Researched, recommended and deployed a hardware/software system called MailMarshall, a inline real-time monitoring solution for malware and non-permitted email content on both incoming and outgoing mail streams.

Training and Certifications:

2021/2022 Multiple Wayfair provided courses Wayfair 2019 Microsoft Server Installation and configuration (refresher) Udemy Online 2019 Network + (coursework, no exam) CompTIA /

2012 VMware Systems Administrator: VMWare deployment VMWare Academy 1999 Novell Administrator: Administrator, Netware Novell USA Administrator, Groupwise

Administrator, Advanced Groupwise

1998 A+ PC Repair CompTIA

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