Customer Service Fulfillment Center

Milwaukee, WI ***** 414-***-**** **************@*****.***

ADRIANNA L. KASSIN

Creative Business Owner with exceptional background spent in customer service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Dedicated to efficient conflict resolution and excellent services.

PROFESSIONAL

SUMMARY

SKILLS ● Effective Communicator

● Intuit QuickBooks

● Business Administration

● Balanced Work Ethic

● Cleanliness Standards

● Systems Thinker

Approachable and

Outgoing

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● Innovative and Visionary

● Quality Control Planning

Customer Needs

Assessments

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● Microsoft Office 365

● Industry Expertise

BARTENDER 02/2022 to Current

Hex Nightclub, Milwaukee, WI

BUSINESS OWNER/OPERATOR 07/2019 to Current

Fanci Verdure Brow & Beauty Studio, Milwaukee, WI

AMAZON ASSOCIATE 02/2022 to 05/2022

Amazon Fulfillment Center, Oak Creek, WI

WORK HISTORY

● Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

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● Followed alcohol awareness procedures for preventing excessive guest intoxication.

● Set up bar for operation, obtained cash bank and stocked service bar.

● Adhered to state laws regarding alcoholic beverage services and customer regulations. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

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● Assisted servers with specialty drinks orders by preparing on-demand items without delay.

● Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

● Set up glassware, liquor and other necessary supplies for special events. Operated efficiently in high-volume setting to prepare and serve more than 40 drinks per hour.

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Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

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● Improved and applied social media marketing strategies to increase patronage.

● Oversaw end-to-end business processes to maintain proficiency and profitability.

● Consulted with customers to assess needs and propose optimal solutions. Kept all building areas and equipment functional and well-organized to promote business performance.

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● Created and monitored promotional approaches to increase sales and profit levels. Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

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Put together realistic budgets based upon costs and fees for successfully operating business.

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● Observed packing operations to verify conformance to specifications. Maintained overall safe work environment through proper handling of materials and products to reduce safety risks.

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LEAD WORKER FOR ENVIRONMENTAL SERVICES 06/2020 to 03/2022 Goodwill Industries Of Southeastern Wisconsin Inc., Milwaukee, Wisconsin LEAD CLEANING SPECIALIST 02/2016 to 08/2017

Hummingbyrd Cleaning, Milwaukee, Wisconsin

● Worked varied hours, days, nights and weekends as business needs dictate.

● Occasional heavy lifting (not exceeding 50lbs)

Organizing, palletizing, & completing loads efficiently in order to get them onto trucks and to customers in time sensitive situations.

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● Loaded, unloaded and moved material to and from storage and production areas.

● Maintained work areas by cleaning and straightening for maximum productivity and safety.

● Performed general housekeeping and cleaning tasks.

● Adhered to company policies, safety procedures and performance standards. Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

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● Maintained organized work area by cleaning and removing hazards.

● Inspected finished products for quality and adherence to customer specifications.

● Performed general equipment maintenance and repair to minimize downtime.

● Monitored employee actions for adherence to safety procedures.

● Made sure that products were produced on time and are of good quality.

● Handled equipment, chemicals and materials properly and with caution.

● Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.

● Used time management and efficient cleaning methods to meet deadlines.

● Emptied trashcans and transported waste to collection areas.

● Organized and used industrial cleaning products following strict safety procedures.

● Delivered quality customer service to address urgent needs and cleaning requests. Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

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● Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.

● Worked on cleaning team to service hotels, offices and other commercial buildings. Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

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● Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

● Emptied waste paper and other trash from premises and moved to appropriate receptacles.

● Used power scrubbing and waxing machines to scrub and polish floors. Milwaukee Area Technical College, Milwaukee, WI

GED, 2009

EDUCATION

CERTIFICATIONS

● Certified Microblading Artist, Fanci Verdure Brow & Beauty studio - 2019/current

● Bartender Certification & License- 2022/current

Obtained my Tattooist license in order to safely and professionally microblade in the state of Wisconsin.

LICENSED TATTOO

ARTIST SINCE 2019

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