Service Representative Customer
Resume:
ASHLEY
SEYMOUR
***********@*****.***
Cocoa, Florida 32922
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
PROFESSIONAL SUMMARY
Percepta - Customer Service Representative Agent
Melbourne, FL • 04/2022 - Current
WORK HISTORY
Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Responded to customer requests for products, services and company information.
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• Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Cultivated customer loyalty, promoted repeat business and improved sales.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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• Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff.
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Trained new personnel regarding company operations, policies and services.
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• Provided excellent customer care by responding to requests, SKILLS
• Customer Service and Assistance
• Document Uploading
• Comparing Products
• Creating Accounts
• Operational Efficiency
• Troubleshooting and Resolution
• Navigational Skills
Customer Implementation
Support
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Consultations and
Recommendations
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• Cancellation Policies
• Client Relationships
• Best Practices Management
• Stress Management
• Product Selection
• Strong Telephone Etiquette
• Explaining Policies
• Team Goals
• Program Promotion
• Client Rapport-Building
• Trained in Salesforce
• Online Systems
Membership Inquiries and
Renewals
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Calm and Professional Under
Pressure
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• Persuasion Techniques
• Oracle EnterpriseOne
• Customer Data Confidentiality
POS Systems and Ordering
Platforms
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• Sales Quota Achievement
• Product Availability
• Customer Account Management
• Understanding Customer Needs
• Systems Evaluation
Administrative and Office
Support
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• Microsoft Office
• Corporate Standards
• Sales and Upselling
• Product Line Knowledge
Keiser University
06/2006
Associate Of Business
Administration: Business
Administration And Management
EDUCATION
Adecco - Customer Service Specialist
01/2020 - 08/2021
Air 2 Port - Airport Shuttle Driver
Cocoa, FL • 01/2015 - 03/2020
Gold Buyers At The Mall - Manager
02/2010 - 12/2014
assisting with product selection and handling ordering functions. Reduced process inconsistencies and effectively trained team members on best practices and protocols.
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Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
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Took payment information and other pertinent information such as addresses and phone numbers to place orders.
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Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
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Resolved concerns with products or services to help with retention and drive sales.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Applied basic sales strategy to engage customers and present solutions to suit individual needs.
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• Operated with safety and skill to avoid accidents and delays.
• Maintained clean and neat shuttle for passenger comfort. Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
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Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
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Finalized daily logs on schedule to update internal records and uphold DOT requirements.
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• Accepted and processed fares.
• Provided information about area attractions and facility amenities. Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
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Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
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Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
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Helped passengers with luggage, collected fares and politely answered questions.
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Assisted elderly and disabled passengers entering and exiting shuttle.
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• Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation.
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Cross-trained existing employees to maximize team agility and performance.
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Maximized performance by monitoring daily activities and mentoring team members.
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Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
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• Conducted daily inventories of raw materials and components on work floor.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
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