Front Desk, Staffing Coordinator, Admissions Director, & Central Suppl

Heather Heiligh

Admissions Director, Staffing Coordinator, CNA, Accounts Payable, Central Supply, & Front Desk

Venice, FL 34292 *********@*****.*** 941-***-****

Work Experience

Activities Assistant, Admissions Assistant, Back up Receptionist, CNA, Admissions Director, and currently Staffing Coordinator & Central Supply

Manor Care Of Venice - Venice, FL

March 2013 to Present

Answered phones, giving tours, verified insurance, signed residents in, entered data into the PCC, building relationships with Home Health Agencies, ALF's and Physician offices. Since I have been at ManorCare Venice we have been a 5 star rated facility and rated best in Venice 3 years in a row for our short term rehab. Our M2 census has doubled in numbers in the past 3 years. We now our preferred providers with the Millennium physician group and also have an ACO contract with them and our local hospital, Venice Regional Bayfront Health. My future plans will be building stronger relations with Englewood Community Hospital which is located in south Sarasota County. I will also like to spend more time building stronger relations with the orthopedic physicians here in Venice as well as the Cardiac physicians.

Receptionist

Dr. Hobart Richey - Venice, FL

October 2013 to February 2015

Responsibilities

My responsibilities consist of checking patients in and out, billing patients, confirming appointments for the next day, sticking dictation, prepping charts for the next day, entering information into SRS and Medware, calling patients to give them their biopsy results, and answering phones.

Accomplishments

It is my first job in a physician's office and I feel I have learned a lot about billing and dermatology.

Skills Used

My skills consist of multi-tasking, word, excel, charting, and billing.

Activities Assistant, CNA, & Staffing Coordinator

Kobernick Anchin Pavilion - Sarasota, FL

May 2012 to February 2015

I am responsible for running the activities department on the 50 bed skilled unit. I had to chart the residents daily activity and interview residents to find out what their interests are. I scheduled the CNA's and Nurses for the 50 bed skilled untit

Admissions Director, Staffing Coordinator, CNA, Accounts Payable, & Front Desk

GREYSTONE HEALTHCARE MANAGEMENT - Venice, FL

February 2001 to March 2012

Giving tours, verified insurance, signed residents in, entered data into the PCC, building relationships with Home Health Agencies, ALF's and Physician offices, responsible for maintaining schedules for all nursing positions. (CNA, RN, LPN), on call 24 hours a day, replacing positions when they call off maintaining staffing numbers, posting the schedule on a monthly and daily bases, traveling to Corporate office and teaching the Smartlinx Scheduler Program,ADL's or the residents, feeding residents, charting on the residents ADL's, escorting residents to their doctors appointment, answering phones, covering Accounts' Payable department when she was out of the office

CNA & Unit Clerk

Bon Secours Health System - Venice, FL February 2001 to May 2006

•Inputting orders into the computer

•Answering Phones

•Daily care for the patients

•Blood pressures, accu-checks

•Bathing, and feeding

Admissions Director & CNA

IHS of Venice

September 1999 to February 2001

•Admitting residents (Medicare, Private Pay, Medicaid

•Signing in residents

•Verifying insurances

•Reviewing scripts, patient history, and medications and calling insurance companies to obtainauthorization for the stay

•Calling to verify patient insurance coverage and patient responsibility

•CNA duties, ADL's, feeding, transferring

Education

Diploma

Venice High School - Venice, FL August 1989 to June 1993

Additional Information

•Skills

Admin & Clerical Jobs - Scheduling, Unit Clerk, Front Desk, Accounts Payable Nursing - CNA

•• Skills

Proficient in:

Word Handling multi-line phones

Excel Microsoft Works

Spreadsheets Typing

Internet Multi-tasking

Smart Links program

•Committees & Hobbies

Group Position Venice Viking Pop Warner Football and Cheer Secretary

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