Data Entry Administrative Assistant
Resume:
CAITLYNN TIMBERLAKE
Austin, TX *****
********.**********@*****.***
SUMMARY
Patient care coordinator with extensive experience in client-facing services and expertise in kinesiology and wellness consultation seeking a full-time management position in healthcare.
EDUCATION AND TRAINING
BACHELOR OF SCIENCE: KINESIOLOGY 12/2021
University of Texas, Austin, Texas
EXPERIENCE
VICTORY MEDICAL CENTER
Austin, Texas
Patient Triage and Wellness Consultant 01/2022 to present
Oversee morning patient rounds.
New patient onboarding and checking vitals.
Insurance and payment information collection/data entry.
Benefits verification and scheduling.
One-on-one wellness consultation to promote medical adherence.
Integrated team collaboration and communications.
Provide and push through referrals to specialist care.
BENCHMARK RESEARCH
Austin, Texas
Administrative Assistant 02/2021 to 08/2021
New patient onboarding and education.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
PAPPADEAUX SEAFOOD KITCHEN
Austin, Texas
Host, Server 01/2020 to 10/2021
Resolution of customer complaints and grievances.
Communications oversight and management.
Answer phones and make reservations.
Mitigated risks by ensuring sanitary environment and monitoring alcohol service.
Used the POS system to process credit card and cash transactions.
Operated POS terminals to input orders, split bills and calculate totals.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
RAISING CANES
Fort Worth, TX
Cashier, Cook 05/2015 to 05/2020
Operated cash register, collected payments and provided accurate change.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Helped customers find specific products, answered questions and offered product advice.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
TORCHY'S TACOS
Austin, Texas
Expo 06/2019 to 02/2020
Customer service and communications.
Monitored customer movements and quickly cleared empty tables for future customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties by showing how to make the queso, pour the salsas and where everything goes.
EMLER SWIM SCHOOL
Fort Worth, TX
Swim Instructor 05/2018 to 08/2018
Demonstrated correct and incorrect swimming procedures and techniques.
Provided excellent customer service to swimmers, family members, and facility visitors.
Monitored students in water to prevent accidents and maintain safety.
Taught swimming to students, including swimming strokes on surface and underwater.
Taught different swimming styles and techniques, including freestyle, breaststroke, floating, kicking, and diving.
Determined progress of swimmers and provided advanced instruction based on each swimmer's ability.
Using themes helped younger kids to have fun while swimming and ease their mind from the fear of swimming.
SKILLS
Patient triage and EHR utilization
Point of Sale (POS) system operations
Check payment processing
Effective customer upselling
Quality control
Sensitive material handling
Evidence-based wellness coaching
De-escalation strategies
Medication compliance/adherence
Dissemination of medical terminology
Team and individual management
Safety training
Contact this candidate