Licensed Insurance Agent
Resume:
Peggy Bonner
Lakeland, FL
***********@*****.***
Experienced Insurance Support Manager
Experienced manger with quality control, onboarding, training, and sales
Ability Summary
Computer-literate
Research and Prepare Data Reports
Microsoft Suite experience
WebEx
Eloquence
Knowledge of Citrix, Atlas, and SAGITTA
Strong attention to detail
Excellent communication skills
Multi-tasker
Employment History
03/2022 – Current Claims Adjuster
GEICO, Lakeland, FL
Claims CSR
Take in bound First Notice of Loss
Confirm and explain coverages
Investigate coverage concerns
Schedule Estimates, repairs, and rental cars
Outbound calls to manage Subrogation
04/1997 - 01/2021 Field Insurance Manager
AAA Auto Club Group, Tampa, FL
Field Insurance Manager
Hired, trained, and coached property and casualty, life insurance agents, and AAA outside membership sales team
Created marketing plans and budgets for inside and outside sales teams and staffed events
Achieved sales and staffing goals
Ordered supplies and marketing materials for offsite events.
Updated staff on new underwriting and systems as well as products
Led monthly department meetings and contributed to district and state meetings using PowerPoint presentations
Taught latest sales techniques and helped develop staff in Florida and Michigan
Taught Senior Defensive Driving Classes to Public
District Insurance Manager
Hired and staffed multiple offices
Opened new offices
Trained inexperienced staff
Provided marketing campaigns for new offices
Established sales quotas and budgets
Insurance Sales Agent
Sold property and casualty insurance
Sold AAA memberships
Wrote insurance policies for various personal lines policies
Customer Service Agent
Received and processed member payments
Processed insurance changes
Sold memberships
Provided information and negotiated with customer issues
Filed paperwork and quality-controlled insurance applications for agents in the office
Checked all applications for accuracy, errors, omissions
Education and Training
General High School Curriculum
High School Diploma
Canfield High School, Canfield, OH
Licensed 220/215 Insurance Agent
Licensed 623 claims adjuster
Certified Defensive Driving Trainer
Awards and Achievements
Sales Excellence as an Agent 5 years
President’s Elite 4 years
2Xs Manager of the Year
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