Service Representative Sales Associate

BRENDA RHODES

Winterville, NC · 919-***-****

· **************@*****.*** ·

I am a hardworking, self-directed, innovative thinker with a vast knowledge of critical thinking skills and project management. I have achieved numerous promotions and praise for my coordination skills towards company goals over my 15+ year career. I am currently seeking a new position that will best help myself and future employer to further my career in production management. EXPERIENCE

AUGUST 2021 – CURRENT

HIGH VALUE PRODUCTS DEPT. WORKER, WEST PHARMACEUTICAL CO. My many day-to-day duties include:

• Managing and supporting safety code and goals that align with OSHA Compliant Safety Plans and daily hazard check-ins with our team.

• Accurately displaying and supporting all required documentation and paperwork for lot traceability.

• Operating pharma equipment and managing a team to collectively support goals and processes towards cGMP standards.

• Training, communicating, leading, and onboarding new hires that match corporate standards and regulations.

MARCH 2006 – AUGUST 2010 & OCTOBER 2012 – AUGUST 2021 ASSEMBLY LINE WORKER, ELECTROLUX HOME PRODUCTS

While working here for over 13 years, my duties included:

• Being an active member in taking part in strong deployment of product line including maintaining compliance, product labeling, packaging, instruction booklets insert, and product safety.

• Being able to work long hours on my feet, lifting and managing heavy merchandise, and maintaining safety and compliance standards.

• I helped aid management in inspection audits for both local and government officials and regulatory inspections. This also included reporting defects and other issues to management in a prompt and polite manner.

• Ability to oversee and maintain constant changes in an everyday multitasking environment within a timely manner to meet company deadlines and proficiency standards.

NOVEMBER 2017 – FEBRUARY 2019

SALES ASSOCIATE, TJ MAXX

While working here my duties included:

• Managing quality communication and empathetic customer support. As a floor sales associate it was mandatory to suggest products that best fit their needs which boosted our teams sales goals for the quarter findings.

• Handling and keeping payments, returns, and exchanges within our store policies 2

• Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring products, inventory control, asset protection, and processing transactions.

• I was declared the team speaker during our motivational morning talks to help promote teamwork, maintaining positive mental attitudes, and encouraging optimism. JULY 2015 – OCTOBER 2017

CUSTOMER SERVICE REPRESENTATIVE, EVERISE

While working here my duties included:

• Managed large amounts of inbound and outbound calls for numerous lines of businesses including Cox Cable and then transferred to Humana Life Insurance.

• Following scripts when certain topics were discussed, and needs were needed to be met by the customer.

• Providing wonderful customer service that allowed customers to connect on a deeper empathetic level, always going the extra mile for better service.

• Identify customer needs, clarify information, research solutions, and meeting our production numbers.

EDUCATION

SNOW HILL, NC

GENERAL STUDIES, GREENE CENTRAL UNIVERSITY

SNOW HILL, NC

HIGH SCHOOL DIPLOMA

I was top of my class in high school and at Greene Central University. SKILLS

• Project Management

• Auditing and Reporting

• Effective leadership

• Communication Skills

• Organization Skills

• Punctual

• Microsoft products

• Fast paced learner

• Critical Thinking Skills

• Problem Solving Skills

• Flexibility

• Creativity

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