Data Entry Remote Customer
Resume:
Rebekah Hawthorne
**** ********** *** ** *****, Fl 34771
813-***-**** **********@*****.***
Highly motivated, detailed, organized and passionate individual that enjoys working with people of any age to help them reach their goals and improve themselves. Experienced in case management, being a part of interdisciplinary teams, marketing, accessing client needs, and educating others. Knowledgeable in medical insurance, case plan development, and working remotely with no direct supervision.
Education
University of Florida, B.S in Psychology with honors, 2000
Work Experience
2000-2002- Family Service Counselor- State of Florida
oOffered family crisis intervention to manage conflict and identify peaceful resolutions.
o Assisted parents with appointment scheduling and transportation arrangements to maintain case plans.
o Liaised with community organizations and provided resource and treatment referrals.
o Constructed comprehensive client case plans to establish goals and track progress.
o Attended and participated in staff meetings and training seminars.
o Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
o Planned and participated in off-site and on-site client events and activities.
o Administered case management for dependent children to provide counseling and formulate treatment plans to determine long-term placement.
o Maintained confidential records and documentation in database.
o Developed rapport to create safe and trusting environment for care.
o Documented data and completed accurate updates to case records.
o Interviewed individuals and families to assess needs and provide informational resources.
o Completed home welfare checks to align with state and program guidelines.
o Managed over 40 children and their families.
o Reported child abuse in accordance with legal standards of
oAttended hearings and made recommendations to the Court of placement of child(ren)
2002- 2003 Excel Rehabilitation and Nursing Center / Social Services Director
oCoordinated patient care from admission to discharge.
oAssessed for emotional, behavioral and mental health needs of patients.
o Assisted with execution of advance directive documents.
oFacilitate care plan meetings with an interdisciplinary team, families and patient to create a safe discharge plan for patient.
oCoordinated all resources for discharge planning from transportation, to in home care and Durable medical equipment.
oAssisted with financial planning and Medicaid application if patient was in need of long term nursing care.
oWorking with patient’s insurance company to insure benefits and coverages.
2002-2004 Excel Rehabilitation and Nursing Center / Admission Director
oCoordinate admissions for nursing and rehab center for all new patients and returning patients to ensure all required clinical information is available to the admitting nurse. This includes data entry to create accounts for new patients which is subsequently made available to all nursing staff.
oComplete daily census to include upcoming discharges and admissions. Retain a high daily census.
oCreation and upkeep of primary care physician tracking report for incoming patients to open lines of communication between facility and physicians’ offices. Ensure the data entry provides trending information regarding the location of patients within the area.
oMaintain client relations to include physicians, home health agencies, other facilities, and hospitals to increase admissions to the facility.
oConducted family tours of the facility. Maintained a high success rate from touring families who then chose the facility for their loved one.
oCoordinate team meetings, minutes, and update members as necessary. Create documents and reports to assist in keeping team members informed.
oAssist with events planning for the facility and outside events where the facility is involved.
oMaintain processes within the facility to ensure the continuation of communication between departments as they pertain to admits and discharges. Continuous updates to the system to ensure all patient/family information is accurate in accordance with HIPAA laws.
oResponsible for ensuring the admissions agreement and contracts are signed by new patients in a timely manner and consequently filed appropriately in the business office.
2019-2021- English as a Second Language / Teacher / independent contractor:
VIPKid, Beijing, China.
oTESOL-VIPkid- Foundational Certified.
oTESOL-VIPkId- Advanced Certified
oDeliver one on one, fully immersive English language lessons, aligned with U.S. Common Core state standards to Chinese students, ages 4-16, in the virtual classroom setting.
oPromote student success through positive and friendly student interactions while building and maintaining trusting relationships
oAdminister and submit formal assessments to determine English proficiency level and English learning retention throughout the various levels and units of instruction. Provide timely and thorough parental feedback each lesson regarding the progress of their student.
oProficient in Microsoft Office Suite Programs and comfortable
oWith two years employment experience in a remote customer communications.
omaintaining strong
oMet and exceeded all quality metrics with 0 adherences.
oHigh quality customer service, over 850 excellent reviews from customers
oIndependently worked from home with little or no supervision.
oDedicated quite homework space ready for immediate operation.
oFast, reliable internet speed with Ethernet cord to maintain strong connection and battery back-up.
2013- Present Classical Conversations / Director
oRecruit students for participation in educational program.
oPlan and conduct meetings.
oCollect fees and tuition for program.
oPurchase supplies for business and classroom use.
oCommunicate with parents, students, company representatives and other program directors.
oPlan schedule for year.
oTeach class of students from ages 9-15 various skills and subjects, some of which include exposition, composition, debate, logic, and Latin.
oTrain other tutors in administering their programs.
Licenses
2021- Present Florida Real Estate License
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