Service Representative Data Entry

EXPERIENCE

George Ojie

SALESFORCE ADMINISTRATOR

404-***-**** ************@*****.*** Snellville, GA 30039 Salesforce Certi ed highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to di ferent processes and drive company objectives. Resourceful and results-driven with a passion for growth and e ciency to meet company needs and increase service value.

SALESFORCE ADMINISTRATOR

Habasit America

Suwanee, GA

November 2019 - Present

Habasit America is the leading manufacturer of conveyor belts.

- Job Responsibilities

• Managed Salesforce requests/issues for 400+ Salesforce total end users

• Continuously maintain and improve the database.

Oversee all aspects of user and license management, including new user setup/deactivation, roles, pro les, permissions and public groups

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Add custom Objects and elds as needed and perform data migration using data loader from external systems into SF, Importing sales department leads, contacts, and other data.

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Provides training to fresh users in the company to make them skilled for participating in Salesforce-related processes

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• Managed and maintained Salesforce CRM system for the company. Perform daily task like user password reset, user creation, monitor case queue as they come in and address all user issues.

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• Developed and maintained reports, dashboards, and work ows.

• Conducted data cleansing, de-duplication, and data quality assurance.

• Trained and supported end-users on Salesforce best practices.

• Worked closely with cross-functional teams to identify and implement new Salesforce functionalities.

• Participated in the testing of new releases and updates.

• Provided technical support for all Salesforce-related issues.

• Build ows, Validations, formula elds and process builder to automate repetitive business processes. Expanding or re ning sharing rules and access privileges so records can be properly viewed and manipulated

(while keeping the “special records” locked or hidden altogether).

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CUSTOMER SERVICE REPRESENTATIVE (REMOTE

WORK)

Wipro Limited

Chamblee, GA

March 2017 - October 2019

• Answered customer inquiries and resolved issues via phone, email, and chat.

• Managed and resolved customer complaints and escalations in a timely and e cient manner.

• Provided product and service information to customers, as well as upselling and cross-selling opportunities. EDUCATION

SKILLS

CERTIFICATIONS

ACHIEVEMENTS

• Maintained accurate records of customer interactions and transactions.

• Collaborated with cross-functional teams to resolve complex customer issues. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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• Developed strong customer relationships and loyalty through e fective communication.

• Updated and maintained database with accurate customer information and timely data entry.

• Handled customer complaints and inquiries in a courteous and e cient manner.

• Met daily customer service quotas with a focus on quality.

• Addressed customers courteously using suitable methods and problem-solving skills. CUSTOMER SERVICE REPRESENTATIVE (REMOTE

WORK)

Stracke

Jacksonville, FL

November 2014 - December 2016

Handled inbound and outbound calls, emails, and chat to assist customers with inquiries, complaints, and support requests

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Documented and tracked customer interactions and feedback using a customer relationship management (CRM) system.

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• Coordinated with other departments to resolve customer issues in a timely and e fective manner.

• Demonstrated empathy and patience while handling di cult customer situations.

• Assisted with process improvements to enhance the customer experience

• Consistently met or exceeded customer satisfaction and service level goals

• Provided customers with product and service information, as well as upselling and cross-selling opportunities.

• Developed strong customer relationships and loyalty through e fective communication. BSC - COMPUTER IN INFORMATION SYSTEMS

University College of Technology Buea Cameroon, Buea, CAMEROON Dec 2012

• Databases. Flows, Validations, Formulas Software Applications. Adobe Suite, Visual Studio, Android Studio, MS O ce, O ce 365

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• Salesforce Lightning • User Pro le

• Dashboard Design

• Salesforce Certi ed

Customer Salesforce implementations in various domains. Played an integral part in almost all major projects of Salesforce in di ferent verticals right from its inception. Proud to be part of the company in its growth in Cloud computing. 400+ Users CRM Administration

Contact this candidate