Case Manager Customer Service

Brianna Greene

San Antonio, TX• *********@*****.*** • 830-***-**** •

Case Manager

Decorated military veteran pursuing Bachelor of Business Administration in Human Resources.

● 8 years of progressive customer service responsibility with a focus on customer retention, human resources, and efficient issue resolution to generate client satisfaction, while developing exceptional ability to engage in rapid decision making with a focus on results.

● Organized and collaborative, with the ability to communicate professionally in English and Spanish and exceptional critical thinking and attention to detail.

● Success providing detailed and effective solutions within a fast-paced and demanding environment, while multitasking to ensure compliance with assigned deadlines. Professional Experience

Sentinel Offender Services, LLC

Case Manager, 2016 to 9/2017

Actively managed a caseload of 85 clients, in collaboration with San Diego Sheriff Department, to monitor the comprehensive process of criminal offenders, thereby decreasing incarceration population within local jails. Tracked client accounts to ensure participation, calculated and collected participant payments, and administered drug screenings to decrease rates of recidivism within caseload.

Selected Contributions:

● Recognized as the only case manager to assist Spanish speaking clients, military veterans, and private clients, due to bilingual expertise and former military service.

● Throughout tenure, none of 630 participants in historical or current caseload have absconded, due to detailed maintenance of case information, extensive rapport development, and detailed monitoring.

● Maintained 100% success rate of client completion of required programs set forth by sheriff and court.

● Accountable for monthly revenue of $15K of programming fees. Gonzaba Medical GRP- San Antonio, TX

PATIENT SERVICES 2016 to 2017

Building a great rapport with the patients and staff, while accurately and ethically updating the patient’s medical records also processing prescriptions, providing lab results, assisting patients to schedule and reschedule appointments of various kinds, taking emergency hospital calls to on-call providers. Providing quality care and aiding in scheduling taxi pick ups before appt and after. Transferring calls to other departments, Selected Contributions:

● Successful member of team environment to ensure prompt and friendly delivery of 2K+ daily customer orders.

● Resolved issues in a professional and timely manner to maintain customer satisfaction. Continued…

Brianna Greene ••• Page 2

● Developed professional relationships with regular clientele and treated all customers with the highest quality of service.

La Pryor/ Crystal City, TX- in home

Certified Nursing Assistant, 2015 to 2016

Aided 2 geriatric clients with activities of daily living, while preserving dignity and respect for all patients. Provided companionship and communication to patients.

Selected Contributions:

● Maintained record of zero injuries while providing direct patient assistance within hospital and homecare settings, due to focus on safety and proper procedure.

● Documented all tasks within a timely fashion, ensuring compliance with regulatory agencies. United States Navy – San Diego, CA

AVIATION ORDNANCEMAN 2008 to 2012

Maintained small boats and deck machinery to ensure safety of vessels and optimal operations. Accountable for inventory of supply room, valued over $20K, monitoring shrinkage and mitigating risk for loss. Selected Contributions:

● Commended as top maintenance professional within department, due to 96% spot check passing rate, exceeding expectations within group.

● Performed 700+ maintenance checks to ensure ship’s performance and operational duties were within established standards.

● Chosen for high position duties, lead in magazines over 15-20 personnel and Petty Officer of the Watch, due to exemplary performance.

Education

Associates degree in health care administrative,, Anticipated Graduation: June 2019 on-line -National University, San Diego, CA

Relevant Coursework: Employee Recruitment, Retention, and Compensation Credentials

Certified in First Aid, CPR, and Mental Health First Aid Response Secret Clearance

Awards

> Habitat for Humanity, No kill shelter volunteer, Latino club, Town Hall member. United States Navy: Navy and Marine Corps Overseas Service Ribbon, 2010 United States Navy: Navy Sea Service Deployment Ribbon, 2009 United States Navy: Enlisted Surface Warfare Specialist, 2010 United States Navy: Global War on Terrorism Service Medal, 2011 Technical Proficiencies

Software: Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Social Media

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