Rhonda Hill

**** *. **** ******

Milwaukee, WI **208 414-***-****

adv5qm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Exceptional customer service and communication skills to increase sales and establish customer loyalty

Effective problem solver with the proven ability to resolve stressful situations

Leadership and managing personnel; including providing direction, motivation and support to team members

Results focused with the demonstrated capacity to manage time efficiently and meet deadlines

Strong attention to detail, particularly when handling and balancing monies

Skilled in maintaining monthly statements, accounting, bookkeeping and financial reports

Knowledgeable in strategic planning, ethical decision making and managing operations to maximize results Showed exceptional care to the disable children and adults; including feeding, spending time, cleaning, cooking, walking

EDUCATION

Kaplan University, Milwaukee January 2015-December 2016

Associate Applied Science Business Administration Graduation: December 2016 GPA: 3.26

EXPERIENCE

United States Postal Service- Supervisor Distribution Operations - October 2021- Present

Assign employees to work area Daily Service Talks, Mail Counts daily Add employee missing time, overtime, vacations, correct employee incorrect punches Issue Discipline

United States Postal Service – Acting 204B Supervisor – June 2019- October 2021 Walk the floor or dock area Check for employee call ins Assigned employees to work areas Give safety talks to the staff Detail scans and mail counts

United States Postal Service- Mail Handler Tech - May 2020- October 2021 Assign and close placards in the lanes Detail scan placards Make sure all mail is dispatched on time

United States Postal Service – Mail Handler Assistant February 2018 – May 2020 Train new employees in the work area Cleared mail in the lanes Take dispatched mail to the elevators

United States Postal Service – Casual November 2017- January 2018 Sort mail by the zip codes Load and unload trucks Put mail through a machine that sorts the mail

St. Ann Center for Intergenerational Care August 2017- March 2018

Activity Aide

•Coordinate intergenerational activities and activities for adult daycare participants in collaboration with other staff.

•I Plan monthly activities for all clients with special needs.

•Assign volunteers to clients, to help with activities

Next Chapter Living Center June 2017— July 2018

Youth Specialist

•I have to teacher the young men independent living.

•Cook meals for the young men.

•Make sure that the chores that are assigned are complete by bedtime.

• Take the young men out on outing if their behavior is good.

K&G Fashions; Milwaukee, WI June 2014 — August 2017

•Key Holder

•Delegate daily tasks to sales associates and provided leadership and support to help them accomplish goals

•Communicate with customers both in person and over the phone to resolve issues and ensure they leave the interaction with a positive company experience in order to retain and increase customers

•Complete opening and closing routines including setting up displays, preparing daily deposits, ordering change and ensure accurate drawer counts

•Handle customer refunds and exchanges and point of sale transactions

COA Youth & Family Center; Milwaukee, WI Dec. 2015 -May 2016

Data Entry Clerk

•Organized files and collected data to be entered into the computer database

•Accurately entered student attendance information based on grade, class and program

COA Youth & Family Center; Milwaukee, WIOct. 2012 -Aug. 2014

Parent Involvement Coordinator / Group Leader

Communicated with parents about their child's educational concerns and progression Coordinated monthly parent book club meetings Hosted monthly family gatherings to facilitate community engagement, with very positive results

Helped kindergarten and first grade students with homework and group activity

CVS Pharmacy Milwaukee, WI May 2009 - Sept. 2013

Supervisor

•Trained new staff on company policies, procedures and effective sales and customer service techniques

•Promptly responded to escalated situations in order to assist employees when needed

•Collected and counted daily sales figures and prepared cash for deposit; documented total daily sales

•Strategically organized merchandise to promote items or generate more sales according to customer demand Communicated goals and expectations to staff and motivated them to reach established goals

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