Service Representative Data Entry

FaleishaFerguson

Wilson, NC *****

Email: ********.********@*****.***

Experience

i2M, LLC, Raleigh, NC January 2020 - August 2022

Position: Tester

●Support production operators in day-to-day quality control in various process steps

●Generate test data and reports, analyze and document test results in database

●Ensure availability and manage inventory of spare parts for test equipment

●Interact with supervisor to continually improve test equipment

●Create work instructions and maintenance schedules for test equipment

Racks Inc Cleaners, Washington, NC August 2018 - August 2019

Position: Customer Service Representative

Responsible for cleaning, pressing, ironing, mending and sewing a variety of different items, mainly clothing.

●Open and/or close business-reconcile drawer, run and file daily reports

●Organize and plan cleaning schedule

●Provide excellent customer service and tracking skills to ensure items are not misplaced.

●Hand-cleaning items using chemicals, solvents, bleach, detergents or other cleaning items to remove spots and stains.

●Responsible for operating machines such as washers, dryers, dry cleaners and extractors.

Prettl Appliance Systems, Washington, NC August 2015-August 2017

Position: Inspection Operator

Responsible for ensuring products meets the established standards of quality including reliability, usability and performance

●Ensure products meet customer specifications

●Collect and compile statistical quality data

●Quality inspection, auditing and testing experience

●Strong computer skills including Microsoft Office

●Work independently and as part of a team

●Great attention to detail and analytical skills

●Efficient in time management and capable of multitasking

●Knowledge of tools, concepts and methodologies of QA

Williamsburg Podiatry, Williamsburg, VA September 2014-March 2015

Position: Medical Office Assistant

Responsible for all day-to-day office duties, including opening and closing the practice. Serve as the first point of contact with patients, greeting them and taking initial information.

• Medical/Hospital Billing/Accounting

• Microsoft Office

• File Management

• Advanced Medical Terminology

• Medical Insurance Processing

• HCPCS/ Medisoft

• CPT Coding/ ICD-10-CM Coding

• Typing/Data Entry/Transcription

• Appointment Scheduling

• Online Claim Submission

Faneuil Inc., Hampton, VA February 2014-July 2014

Position: Customer Service Representative

●Provide excellent customer service

●Provide accurate information for Affordable Care Act

●Quality assurance and Data entry

●Answering incoming calls in a high-volume, multi-channel customer care center

United States Army April 2005-March 2019

Position: Water Treatment Specialist, Motor Transport Operator

Perform the installation and operation of water purification equipment, manage water storage and distribution operations and activities, inspect facilities and food supplies for the presence of disease, germs or other conditions hazardous to health and the environment. Operate wheeled vehicles to transport personnel and cargo, provide advanced mobility on and off the battlefield.

●Train, supervise and lead soldiers

●Perform water quality analysis testing and verification

●Assist in water reconnaissance and site preparation

●Operate and maintain water treatment equipment valued at over $1 million

●Assist in setup of water treatment activity

●Safely transport and fill potable water and supplies to locations in the Middle East

●Operate all wheel vehicles and equipment over varied terrain and roadways

●Manage load, unload, and safety of personnel being transported

●Oversee and check proper loading and unloading of cargo on vehicles and trailers

●Identify, correct and report all vehicle deficiencies

●Prepare vehicle for movement/shipment

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