VAISHNAVI B

India +91-984**-***** Email:adv5qb@r.postjobfree.com vaishnavi B

PROFILE SUMMARY

Versatile professional holding more than THREE years (3+) of experience in playing various roles and currently serving as OPERATIONS SUPPORT SPECIALIST. Excellence in collecting and analysing customer needs while working with handling Credit card account based queries, customer complaints, credit card disputes opening and processing other Credit card related services with the bank’s North American Credit card customers. . Proficient in Organize and lead brainstorming and problem-solving sessions with stakeholders, furnishing clear written instructions and always addressing to emails and calls promptly. Articulate communicator with outstanding analytical abilities, problem-solving, decision-making and interpersonal skills

SKILLS

Microsoft Office programs

SAP

Word processing

Excel

Microsoft Outlook

MS OFFICE APPLICATION

PowerPoint

Client Requirement

SME

Customer Service

TECHNICAL SKILLS

Analytical thinker with expertise in tackling complicated issues

Streamline and enhance complex work processes

Coordinate design and Implement projects

Team player and quick learner with excellent interpersonal skills

Collaboration for better team functioning and building healthy team culture

Easy and yet firm on decision making

Mentoring aspiring designers at postgraduate level

WORK EXPERIENCE

CITI BANK - OPERATIONS SUPPORT SPECIALIST Chennai, India JUN 2019 – FEB-2023

To utilize platform (Live Engage/SAWGRASS) to respond to service inquiries from customers and resolve complex or expansive issues across multiple systems and platforms.

Handled huge volume consistently, helping our clients with all type of entitlement requests (Onboarding access/Issue with access/Modify existing access) with good accuracy %.

Day-to-day support of the Client Service Representatives as we prepare to transition roles to another location (phones, e-mails, inquiry response)

Highly Skilled Performed Semi annual reviews/Transfer reviews for our clients to make sure all the access are set up correctly so that our clients are not over/under entitled for their work.

Higly Skilled in handle Retail banking service requests such as Account opening, Account linking, Account closure, Certificate of Deposit opening, Savings account opening, processing Account linking request, Disputes, KYC etc,.

Participated in design of call monitoring formats and quality standard

Monitored agent transactions and calls agaist client specified poliies and procedures

Worked in close tandem with Ops and training departemnents for process excellence.

Provided trainings, corrective and improvement solutions to the agents on periodic basis to help them improve performance

EDUCATION

Bachelor of Commerce (B.Com Honours) from DG VAISHNAV COLLEGE Chennai, Tamil Nadu

(2016 - 2019)

Master of Business Administration in Finance PONDICHERRY UNIVERSITY, Loyola College,Chennai

(2019 - 2021)

Contact this candidate