GRACELYN GRAHAM

Cincinnati, US ***** 513-***-**** adv5pj@r.postjobfree.com

My loan expertise is: Conventional, FHA and VA. Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Seasoned Loan Processor focused on improving the bank's loan program through skilled and efficient service to customers according to program parameters. An Individual willing to go the extra mile to ensure quality service to each and every customer.

Advanced in Data Entry

Spreadsheet

Tableau, Xdoc and Epic

Proficient in Encompass

Proficient in the managing software

Compliance, banking laws and regulations

Multitasking and Prioritization

Proficient in Excel, PowerPoint and Word

Team management

Telemarketing Sales Representative, 01/2023 - 02/2023 River City Mortgage

Completed daily cold calling and outreach to build sales pipeline. Generated minimum of 10 new leads each day.

Explained product as well as answered questions and addressed concerns of customers. Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Mortgage Processor, 02/2019 - 12/2022

Maxwell

Manages assigned pipeline 45-50; Disposition loans within 24-48 hours of receipt and timely resolves conditions.

Managed any conditions sent from underwriting departments. Filed completed packages quickly and efficiently.

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.

Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Created loan packages and submitted them to title and escrow companies. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Insurance Specialist, 01/2017 - 02/2019

TCS

Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals.

Researched and resolved routine and complex issues. Called Insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

Verified policy holder data, including age, contact number and physical address. Complied with confidentiality regulations in handling customer information. Checked documentation for appropriate coding, catching errors and making revisions. Exceeded call goals everyday.

Pharmacy Technician, 07/2015 - 01/2017

Kroger

Assisting patients with medication, answering phones, between 80-100 calls per day. Worked with insurance companies to process claims, resolve problems and obtain payments. Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.

Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers. Cashier/Sales Associate, 01/2013 - 07/2015

Target

Helped customers find specific products, answering questions and offering advice. Trained new team members in cash register operation, stock procedures and customer service. Learned roles of other departments to provide coverage and keep store operational. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. High school Diploma

Worthing High School - Houston, TX

EDUCATION

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