Entry Clerk Service Representative

Michael Zhang

Address Laguna Hills, CA, ***** Phone 949-***-**** E-mail *****************@*****.***

LinkedIn: https://www.linkedin.com/in/michael-zhang-408984254/ Customer friendly and operation professional with knowledge of service delivery and product selling. Committed to maintain professional relationship to increase profitability and drive business result. Creative Business Development skill with impressive track record of improving sales and growth Professional Skills

Excellent written and verbal communication skills and empathic listener with customers

Hands-on in Business Development, Customer Relationship and rapport building, Sales generation

Self-motivated, quick learner and team player to drive success

Proficient in Microsoft Word, Excel, PowerPoint

Fluent in speaking and business writing in English, Mandarin and Cantonese Professional Experience

Small Business Manager (11/2019 – 10/2022)

SOHO CLUB. Guangzhou, Guangdong

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow

Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness

Consulted with customers to access needs and propose optimal solutions

Recruited, hired and trained initial personnel, working to established key internal functions and improve operational efficiency

Office Manager (11/2009 – 11/2019)

Guangzhou Sui Hong Custom Clearance Company, Guangzhou, Guangdong

Developed and maintained relationships with customers and partners through account development

Cross-trained employees and mentored team members to maximize team agility and performance

Evaluated employees' strengths and assigned tasks based upon experience to improve productivity

Resolved staff member conflicts, actively listen to concerns and find appropriate middle ground.

Recruited and hired top performers to add talent and value to organization for talent growth Key-Account Sales Executive (07/2005 – 09/2008)

Kuehne & Nagel Company GZ, Guangzhou, Guangdong

Reached out to potential customers via telephone, email and in-person inquiries.

Developed and implemented favorable pricing structures balancing company objectives against customer targets.

Identified and pursued valuable business opportunities to generate new revenue and improve bottom line profit.

Negotiated and closed long-term agreements with new clients in assigned territory.

Established relationships with key decision-makers within customer's organization to promote growth and customer retention.

Created and submitted monthly reports detailing business development activities. Sales Representative (09/2004 – 07/2005)

Maersk Shipping Company GZ, Guangzhou, Guangdong

Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.

Expanded customer base and boosted profit within product line.

Attended advanced training sessions and conferences to increase product knowledge and productivity.

Exceeded goals for new accounts in single sales cycle. Customer Service Representative (12/1999 – 09/2004) Maersk Shipping Company GZ, Guangzhou, Guangdong

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate resolutions and implemented improvement.

Conducted training to staff members on operating procedures and company services.

Responded to customer requests, offering excellent support and tailored recommendations to address customer’s concerns

Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Followed-through on all critical inter-departmental escalations to increase customer retention rates. Data Entry Clerk (10/1994 – 12/1999)

Maersk Information Processing Company, Guangzhou, Guangdong

Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.

Attended training associated with role to improve skills and boost speed.

Created and modified corporate documents and forms. Education

University Graduate: Foreign Trade English (09/1997 – 07/2001) Guangdong University of Foreign Studies - Guangzhou, Guangdong

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