Service Representative Administrative Assistant

Julie Hughes

Lexington, KY

*************@*****.***

Work Experience

Cosmetologist

Great Clips - Lexington, KY

August 2019 to Present

• Strong communication skills both in person and over the phone

• Multitasking

• Able to handle busy situations

• All of the above while giving shampoos, haircuts and styles to walk in customers. Customer Service Representative

Xerox/Conduent - Lexington, KY

January 2014 to May 2017

• Provided customer service to incoming callers in a busy environment.

• Able to input accurate information on computer

• Skilled in listening to customers needs and wants

• Employee of the month July 2015

• Able to maintain time management on and off the phone

• Team leader for department

• Took calls for Metlife Insurance, Web Support, and DCBS Retail Sales Associate

Cosmoprof - Lexington, KY

February 2010 to January 2014

• Established and maintained good relationships with existing and new customers

• Provided excellent customer service both in the store and on the phone

• Listening to customers needs and wants

• Ability to multitask in a very busy environment

• Maintained inventory

• Excellent organization skills

Cosmetologist

Regis Corporation - Lexington, KY

October 2001 to January 2007

• Specialized in har cutting, color, highlights, perms updos, formal styles and facial waxing

• Able to work in a busy environment

• Listening to customers needs and wants

• Retail sales

• Multitasking

• Scheduling

• Build and maintain customer relationships

Administrative Assistant

Merrill Lynch - Lexington, KY

January 1998 to May 2000

• Provided administrative and executive support within a busy office setting

• Highly organized, efficient and skilled in office support tasks

• Ensures accuracy and on time completion of projects

• Assisted and developed strong relationships with clients over the phone and in the office

• Demonstrated the ability to learn new organizational processes, work flows, policies, and procedures Education

Diploma in Medical Billing & Coding

Sullivan University - Lexington, KY

September 2017 to June 2019

Diploma in Cosmetology

Kaufman Beauty School - Lexington, KY

April 2000 to October 2001

Some college in Undergraduate Studies

Lexington Community College - now BCTC - Lexington, KY August 1994 to May 1995

High school diploma

Tates Creek High School - Lexington, KY

August 1990 to May 1994

Skills

• Communication Skills (10+ years)

• Medical Billing

• Medical Coding

• ICD-10

• CPT Coding

• Excellent communication skills

• Customer Service

• Call Center

• Hair Styling

• Phone etiquette

Certifications and Licenses

Licensed Cosmetologist

Contact this candidate