MONICA HAMMOND

adv5m0@r.postjobfree.com 404-***-**** Michigan City, IN 46360

"NON-PROFIT EXECUTIVE WITH 18 YEARS EXPERIENCE"

Purposeful leader with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

SKILLS

Fundraising

Effective Communicator and Public Speaker

Strategic Planning and Execution

Relationship building

Member database

Business Development

Program leadership

Leadership and People Development

Staff Management

Operations management

WORK HISTORY

Executive Director Gabriel's Horn Corporation - Valparaiso, IN 01/2020 - CURRENT

Leader that drives strategic improvements by enhancing operational and organizational efficiencies raising over $140,000.00 in donor contributions, corporate gifts, and grants for operational expenses within one year and a half-time span.

Ensures that operation of entire organization meets expectations of its clients, Board of Directors, and its' funders

Leader that builds productive relationships with industry partners and competitors to support strategic business objectives that benefit Porter County- centric initiatives

Provides exceptional counseling, case management, education, and job training to diverse client base

Leads and prepares organization for forecasted demand levels through effective operational planning

Leads operational oversight and budgetary supervision for Gabriel's Horn Corporation

Oversees key operational initiatives to drive and maintain substantial growth for expansion purposes

Reviews individual department performance, and worked with Board of Directors to improve processes, procedures, and practices

Development Officer Donor Engagement United Way of Greater - Atlanta, GA 01/2015 - 12/2017

Leader and Innovative Fundraiser of a 70-million-dollar United Way dubbed as the number two United Way in the country. I met dynamic needs that offered high level support and consultative sales services by managing a portfolio of ten accounts ranging from finance, accounting firms and law firms; illustrating the capacity raised over $11,000,000.00 within a three-year span in this leadership role

Continued to lead majority of all speaking engagements for Donor Engagement as in previous role of Outreach Marketing Manager; by speaking on behalf of 211 in workplace campaign rallies and facilitating 211 Contact Center tours

Pioneered new "I Matter" campaign through CRM systems to reached out to all UWGA's lapsed and lapsing donors re-engaging them and push progress towards donor retention

Oversaw large-scale development initiatives to acquire new business to increase workplace campaign base and solidify nonprofit market presence to diversified businesses

Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts within UWGA's workplace campaign

Outreach Marketing Manager/Speaker United Way of Greater - Atlanta, GA 02/2008- 12/2014

Developed and maximized a strategic 28-page 2-1-1 marketing and sales plan with an in-depth SWOT analysis, incorporating all departments of UWGA which eventually became the United Way of Greater Atlanta 2-1-1 Operational Plan

Lead directed and trained over twenty-five employees in United Way Speakers and Tours Bureau

Drafted New 2-1-1 Advisory Board members to included diversity

Analyzed performance of all marketing programs to identify best opportunities for optimization

Consulted with marketing and communications teams on standardization, design, and production of marketing materials

Implemented sales strategies to promote advertising offerings and motivate larger deals to grow the 2-1-1 brand

Strategic competitive analysis by assessing strengths and weaknesses of competitors

Partnered with internal stakeholders to define marketing program requirements

Identified, developed, and evaluated marketing strategies based on knowledge of organizational objectives and market trends

Developed strategies to increase revenue up to 39 percent, while fundraising as United Way's most highly requested speaker for United Way's workplace campaign averaging over 140 speaking events per calendar year resulting in

Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs

Outreach Manager United Way of Greater Atlanta - Atlanta, GA 2/2007 - 3/2008

Innovator and Creator; Traditionally this position was designed for the Outreach Manager to simply attend community events by setting up a table of brochures and marketing paraphernalia for UWGA 2-1-1 and talk about its’ services. I created a system of metrics for this position that began measured the amount of community events and fairs that 2-1-1 Outreach was invited to attend such as: event types, number of attendees, which initiative/focus area was covered during the events, and what County they took place in. I converted the numbers to percentages and created charts and dashboards for monthly reports that was shared with United Way’s CEO and Executive Leadership Team

Prepared outreach presentations and provided training to all activities for various events and provide an interface between all outreach volunteers and staff.

Administer all community-based education and outreach programs and develop professional relationships with all facility members

Provide education for all outreach activities to resolve all issues and develop cost management strategies

Administer all outreach inquiries and complaints in an efficient manner and maintain confidentiality of all information and prepare appropriate phone scripts for same

Client Referral Agent/Specialist United Way of Greater Atlanta - Atlanta, GA 4/2005 – 2/2007

I was awarded the Customer Service award for 2006 in 2-1-1, an honor

bestowed upon me from my peers and colleagues. I

I was awarded the Customer Service award for 2006 in 2-1-1, an honor

bestowed upon me from my peers and colleagues. I

Award winning agent, winning The Outstanding Customer Service Award for 2006 in 2-1-1, an honor bestowed upon me from my peers and colleagues. managed call volumes of over ninety-five calls per day, helping individuals receive referrals to agency resources through the 13 Couties in the Metropolitan Atlanta area

Explained available housing, domestic violence, employment, education, and substance abuse treatment resources to clients

Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Determined customer eligibility for benefit programs and services

Entered client data in centralized database and maintained accurate up- to-date case records for all clients

Referred families to food banks, financial assistance programs, employment, training support, health, and immigration services

Managed a comprehensive database of job listings and other resources

Contacted clients to verify account information and maintain accuracy, resulting in a 52% increase in client satisfaction

Senior Group Supervisor Fulton County Government, DFACS - Atlanta, GA 08/1999 - 12/2002

Managed and trained a team of 25 Group Supervisors. Conducted unit meetings and in-service trainings. Evaluated the work of subordinate group supervisors providing for the care welfare, custody, and rehabilitation of residents. Trained Group Supervisors to prepare court reports and maintain necessary records, taught Group Supervisors how to oversee the maintenance of logs and reports. Trained new personnel, prepared written performance evaluations, and facilitates their development into fully functioning group supervisors.

Structured activities that developed resident's physical, emotional, and social growth

Created a systematic personal plan for clients to improve life choices and maximize benefits of programs

Organized training sessions for staff members to meet departmental goals

Participated in the interviewing and hiring of new candidates

Projected, estimated, and justified financials, staffing, facilities, and equipment costs based on project needs and available resources

Maintained up to date and accurate program files and records. Reviewed staff work and gave comprehensive and constructive feedback

EDUCATION

University of Georgia Terry College of Business, Athens, GA 05/2013

Executive MBA: Master of Business Administration

Mercer University, Macon, GA 05/2010

Bachelor of Applied Science: Organizational Leadership

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