Desk Receptionist Billing Specialist
Resume:
CHARYL DENISE JAMES
BILLING/ADMINISTRATIVE SPECIALIST
**********@*****.***
**********@*******.***
www.linkedin.com/in/charyl-james
Detailed-oriented professional comfortable at multi-tasking, with more than 15+ years’ experience implementing administrative systems, procedures, policies, and monitoring projects. Unbeatable track record for reconciling disputes with 95% accuracy responding to inquiries, maintaining confidential information, and ensuring office equipment is working properly. Determined to provide a professional day to day operation while maintaining the highest level of discretion and confidentiality with diverse billing, Invoicing, and administrative support.
EXPERIENCE
JULY 2022-CURRENT
BILLING SPECIALIST WITH FLOTEK INDUSTRIES
LHH SOLUTIONS
Providing a high volume of contract billing and invoicing using Oracle JD Edwards. Supporting Account Managers, Buyer Operations, Client Fulfillment Operations, and Accounts Payable.
Manage Major Accounts for accurate billing and invoicing in a timely manner.
Use spreadsheets via Microsoft Teams and Microsoft excel to document and keep track of billing statuses and performance.
Creating PDF documents for alignment purposes to be edited, filed, signed, and combined for emailing purposes.
Provide process documents in conjunction with daily processes and procedures.
MARCH 2021 – MAY 2022
BILLING ANALYST LAW FIRM OPERERATIONS WITH WOLTERS KLUWER
Vaco Staffing/Boston, MA
Provide accounting, invoicing, and project support in various delivery settings by developing process documents, submission reports and subscription pricing to satisfy the needs and requirements of a diverse client based financial group.
Provide submission reports on the day-to-day basis showing clients, sales reps and associates the currency translation and percentages used for billing contracts and invoices.
Process and submit monthly invoices billing for T&M, training, software and submitted cumulative tiers via Oracle NetSuite, spreadsheet billing and various portals.
Create new accounts for Law Firms accepting New Clients
Update and complete contracts and agreements
AUGUST 2019 - JULY 2020
BILLING CLERK
SCHLUMBERGER/HOUSYON, TX
Started the job based aligned for all Billing clerks employed with Schlumberger’s Billing Center of Excellence (BCOE). Using basic to intermediate accounting skills including balancing and matching dollars, percentages, and measurements to accurately bill customers invoices. Worked using Stumberger’s vision and the HSE to provide quality service and understand everything is preventable with Knowledge and teamwork.
Organized my day to 20+ tickets along with reconciling anu customer, manager or field engineers’ disputes, emails, or rejections.
Create and invoice customers using various ERP systems totaling between totaling between zero to millions of dollars daily.
Used TeamSpace to log, submit and resolve disputes and rejections.
Used other Web based programs to organize and track the past and current information and the clients of my back-up.
MARCH 2019 - AUGUST 2019
INVOICE SPECIALIST
Randstad professionals/TMK IPSCO Houston, TX
Provided exceptional billing and invoicing within the invoicing team of four. Maintained a level of professionalism while creating spreadsheets and manuals for the team and management.
Manually created Invoices and forwarded to the clients via email and US postal services
Used various ERP systems to check and make sure data is correct
Downloaded all documents into PDFs for processing
Met all deadlines as required
JANUARY 2017 - MARCH 2019
ADMINSTRATIVE ASSISTANT/RESIEPTIONIST
Various Staffing Agencies/Houston, TX
Acted as a visible presence for many companies and organizations for employees and visitors as a front desk receptionist. In most instances I answered and transferred calls. Provided a high quality of professionalism by being the point of contact lunches ordered, scheduling meeting rooms, preparing, and processing agendas with punctuality and discretion.
Resource Staffing
Randstad
Robert Half
Riverway Staffing
JUNE 2006 - MARCH 2016
Senior billing/contract specialist
RICOH USA/HOUSTON, TX
Coordinated day-to-day workflow for team projects and events. Provided daily forecast for immediate supervisor and manager. Served as liaison between customers, sales reps, technicians, and other departments within the organization regarding contracts set up and distribution. Assist team members with resolution of complex issues, which often requires researching, critical thinking and detailed communication skills.
Worked with multiple departments to resolve Contract issues
Researched and resolved payment discrepancies while following up with customer and collecting payment
Resolved conflict or discrepancies for credit and rebills
Completed weekly reporting for information regarding contract development.
Worked the contracts report on the daily basis
Developed the employee manual to assist the employees and customers with the terms of the contracts
Consistently able to gain access to key decision makers through relationship building; frequent follow-up, sales, and demonstrating an understanding of midstream business development.
Revised the talk track for specialized accounts (Accounts consisting of 500 or more contracts)
Stayed within SOX compliance
EDUCATION
UNVERSITY OF HOUSTON
BAUER COLLEGE SURE PROGRAM
UNIVERSITY OF PHOENIX
BUSINESS ADMINISTRATION
SKILLS
Microsoft Outlook
Microsoft Dynamics
Microsoft Word
Microsoft Excel
QuickBooks (Certification in Progress)
Microsoft PowerPoint
Oracle R12/NetSuite/11i
SAP
Lotus Notes
KEY STRENGTHS
Excellent Time Management
Effective Researcher
Problem Solver
Meticulous Attention to Detail
Perseverance and Motivation
Sound Judgement
Ability to work under pressure
Profound Organizational Skills
Extensive Client Service Experience
Energetic Team Player
Contact this candidate