Manager, Logistics Operations

Ian O'Hora

Gorham ME ***** 207-***-**** ********@*******.***

Logistics & Supply Chain Management

Inbound/Outbound Operations Logistics Strategy Operations Management

Supply Chain leader with expertise in end-to-end logistics management including demand planning, inbound/outbound freight, forecasting, vendor relations, inventory management and order fulfillment. History of operating at the intersection of sales, marketing, manufacturing, and finance to ensure a lean and efficient supply chain function. Strong process skills with the ability to pinpoint operational weaknesses and propose real-time solutions that enhance productivity and efficiencies. Excel at designing integrated supply chain strategies and processes to meet the needs of the business and customers.

Core Competencies:

Supply Chain Optimization Budget Management Inventory Control Strategic Prioritization Logistical Planning

Process Standardization Data Analytics Capacity Planning Continuous Improvement Third-Party Relationships Demand Forecasting Project Management Team Leadership Inventory Management Negotiations & Contracts Cross-Functional Partnerships Account Management Warehouse Operations Program Management Microsoft Excel

Professional Experience

Sappi North America Sep 2011 – Present

Manager, Logistics Operations Jul 2019 – Present

Direct logistics programs for a global provider of woodfibre-based renewable resources.

Provide strategic management related to the development of transportation systems, metrics and personnel with a focus on developing and implementing the strategies and tactics to deliver world-class performance

Oversee a team of employees and several third-party warehouses; build a culture of internal excellence at all levels, influencing through positive leadership behaviors, and ensuring the conversion of people and culture strategies, into reality

Deliver a collaborative, transparent leadership style to effectively lead people, work cross-functionally, and position the company for future growth through the planning and delivery of a critical logistics projects impacting people, processes and systems

Develop logistics plans in support of achieving customer expectations, with focus on cost minimization, without sacrificing service level

Create and lead strategies to select logistics partners and suppliers, including managing third-party relationships, selecting vendors, and negotiating contracts to maintain desired stocking levels

Developed a comprehensive strategy to navigate and adapt to the COVID-19 pandemic through careful planning and execution, ensuring that the business continued to operate with minimal interruption

Analyze metrics, KPIs and historical trends to drive improvement across service metrics, such as on-time delivery and transit damage

Systems Engineer, Advanced Planning and Optimization Mar 2015 – Jun 2019

Managed rules, conditions and restrictions for order sourcing of domestic, import and export products.

Led strategic planning and continuous process improvement activity to achieve operational excellence; oversaw advanced planning activity including developing the vision and capacity roadmaps to support the current and future needs of the business

Delivered technical solutions and pushed forward best practices across operational strategy and capacity by partnering with a network of cross-functional experts to ensure practices were state-of-the-art and aligned with import and export goals

Actively planned and executed key initiatives to ensure continued overall logistics performance improvement including defining and meeting service level agreements (SLAs), cost objectives, financial plans, and benchmarks for cost, service and quality

Instituted a measured and scalable operations framework, and introduced lean methodologies, agile thinking, and statistical analysis in order to remove process variation and improve business performance

Analyzed sales and marketing initiatives to determine if system capabilities could handle requested parameters or if further development would be required within SAP

Senior Inside Sales Sep 2011 – Mar 2015 Led planning sessions to position the business for future growth including identifying market opportunities and aligning sales strategies to industry conditions, accessing new customers, and expanding geographical reach.

Evaluated upstream and downstream processes to promote continuous improvement and shape inside sales decisions that accelerated growth and improved customer service levels

Assigned to the highest volume region/accounts after in role less than eighteen months

Followed orders through all stages of the process to ensure customer delivery expectations were realized

Direct Capital Nov 2008 – Aug 2011

Finance Manager

Provided finance options for equipment and working capital for small to medium size business.

Directed the full revenue cycle including pipeline development, lead generation, customer acquisition, deal development, deal rescue, account management and customer relationships

Analyzed the marketplace, competition, industry trends and products to formulate strategic business decisions and drive the rapid development and deployment of relationship management strategies

Delivered around the clock unparalleled customer service, expansive industry knowledge and express a genuine interest in providing the highest quality service

Prospected for new opportunities; created and maintained relationships for repeat business and referrals

Promoted to Finance Manager after two months due to exceptional revenue production

Education

American Public University

Masters Business Administration (MBA)

University of Southern Maine

Bachelor of Science, Business Administration (BSBA)

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