TODD BLACKBURN

CONTACT

PHONE:

865-***-****

EMAIL:

adv5kl@r.postjobfree.com

REFERENCES

Criston Bishop

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Julio Ibanez

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Carmen Shepherd

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COMMUNITY OUTREACH

Young-Williams Animal Center

Second Harvest Food Bank

Ijams Nature Center

EDUCATION

Middle Tennessee State University

1992 Graduate

Bachelor of Science Degree

Major: Mass Communications

CONTINUING EDUCATION

Google Professional Certification Training (Coursera)

WORK EXPERIENCE

Knox County Health Department

Health Services Clerk

June 2022 – Present

Serving as the point of contact person for all clients serviced by the Centers of Excellence clinic, one of the many invaluable departments operated by the Knox County Health Department. Working directly with patients in scheduling appointments as well as facilitating medicine acquisition and managing any changes to insurance plans. Extensive experience in all levels of clerical responsibilities with a focus on customer service and client engagement.

Knox County Schools / Hardin Valley Academy

Educational Assistant for the CDC-A Program

September 2021 – June 2022

Part of the incredible educational assistant team working directly with students in the CDC-A program both in a classroom setting and in the community through our highly successful job skills program.

Cinetel Studios / Scripps Networks / Discovery Communications

Manager of Media Services

August 1993 – November 2020

Created both the Transcription Services and Media Log Services departments during my tenure in media production, managing the day-to-day minutia of both simultaneously with the goal of delivering the best service possible to clients both in-house and across our network portfolio. Hundreds of hours of footage logged and catalogued and thousands of transcripts produced.

SKILLS

Customer service skills honed over decades

Highly proficient in Windows and macOS

Extensive experience in both a managerial and clerical setting

Transcription and proofreading in a full-time and freelance capacity

Thrive in a fast-paced environment

Successfully transitioned from the private to public sector

Public education and community engagement background

Work directly with clients in all manner of insurance matters

Work directly with case managers in maintaining grant eligibility for clients from across the economic spectrum

Volunteerism and community engagement as both privelege and duty

Believes in patience as not a virtue but a necessity

T B

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