Collection Agent Board Member

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CRM Operations

Collection Procedures

Compliance

Process & Productivity Improvements

Oral & Written Communication

Market Expansion

Analytics

Liquidation Rates

Decision-Making

Client Retention

Mentorship

Request for Proposals

Public-speaking

Automated Dialer Systems

Customer Satisfaction

Vendor Relations

Staff Mentoring & Development

Past ACA Board Member

Professional Experience

Asset Recovery Solutions LLC, Des Plaines, IL 2022- Present Vice President of Business Relations

Responsible for leading and executing marketing strategies to generate new business.

Prospect and qualify potential clients with targeted advertising and networking using Pipe Drive.

Represent the company at various conferences as a speaker, speaking on behalf of the ARM industry

Responsible for writing and submitting RFP’s

Developed a data-driven approach to tracking, and automating business development process, saving countless hours of manual work each month.

Dreams Vision Purpose Foundation Dallas, TX 2021-Present Founder

A non-profit organization that helps to inspire and accelerate the realization of dreams by connecting, coaching, and mentoring to the youth in underserved communities. Valor Intelligent Processing (VIP), Dallas, TX 2021- 2022 Senior Vice President of Operations

Responsible for providing strategic leadership through the establishment of long-range goals

Managed bottom-line factors, including but not limited to long range planning, product management.

Improved overall productivity while simultaneously reducing staffing and operational costs by 22%

Increased company profits with a 15% savings cost by restructuring operating procedures and translating strategies into actional goals for performance and growth

Enhanced operations by conducting operational analysis and recommending changes in policies and procedures

Created new relationships with companies regarding their past due receivables

Attended various Conferences as a speaker, speaking on behalf of the collection industry and Valor Intelligent Processing

RGS Financial, Richardson, TX 2017- 2021

Vice President of Operations/Operational Expansion

Directed daily operations including financial, human resources, workforce management, training, and customer relations.

KENNETH PECK

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Mansfield, Tx ************@*****.*** 312-***-****

Senior Executive who is a past ACA board member, who has led large-scale collections offices for more than 26 years with creative leadership strategies and solutions. Harnessing a high level of business acumen and productivity with a record of motivating, mobilizing, and coaching 500+ employees. Maintains a continuous focus on collections routines, efficiencies, results, and client relations. A team builder who provides agents with optimal environments and resources to ensure individual, client and departmental success.

Oversaw all budget planning processes and company activities leading to the organization’s first lucrative year with budget models matching planned costs and continued profitability

Responsible for leading the charge with increasing the staff levels by over 300% within a 9-month period due to landing a new project

Ensured effective recruiting, onboarding, professional development, performance management, and retention.

Increased the response time for customer issues with a 90% improvement rate on response and resolution time creating and leading a high-functioning operations team

Strategically pursued, established, and nurtured relationships with prospective clients. I directed the sales process throughout every stage of the sales funnel, from prospecting to contract negotiations.

Representing the company as a board member with ACA international for the SW Region SWC Group, Carrollton, TX 2014-2017

Director of Business Solutions/Operations

Started as a Director of Operations and promoted to Director of Business Solutions in Q2 of 2015

Assisted with the proposal development process which included coordinating account evaluations and forecasts with service teams

Developed new business in existing markets and opened four entirely new regions.

Collaborated internally with risk management, operations, credit & legal to meet compliance and maximize clients’ return

Championed new business opportunities by generating new income streams from identifying opportunities for growth in new markets

Set Challenging cross-functional goals that support the organizational goals and strategies

Ensured contract compliance with clients and establishes and maintains relationships with the service providers

Partnered with prospective client to ensure that we are providing the very best solutions for their needs

Integrated functional strategies, utilizing business expertise to reach financial and operational objectives

Developed plans for managing/retaining talent inside the organization and for improving leadership strength

Managed 1st and 3rd party portfolios consisting of the North Texas Tollway, Conns, and Comcast Asset Recovery Solutions LLC (ARS), Des Plaines, IL 2011 - 2014 Senior Collections Manager

Supervised, trained, developed and motivated 50+ employees,

Conducted performance evaluations, FDCPA and disciplinary procedures

Instituted tracking process improvements via EffortBoard. Ultimately, increasing collection agent motivation by allowing them to track their progress individually, including monthly postdates, time spent on the system, monthly/yearly projections and ranking amongst their peers.

Monitored, telephone calls and emails from all clients

Forecast action plans of clients such as liquidation requirements

Authored and introduced new scripts resulting in a 50% decreased in talk time

Developed company programs according to performance standards

Managed portfolios consisting of student loans and retail. Clients include University of Phoenix, Sallie Mae, GE Capital, and HSBC Dormant Judgment Collections

Led team on a dormant judgment business line which included the hiring and training of all collection staff, creating dialer and skip-trace strategies

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