Foreclosure Specialist Customer Service
Resume:
Evelyn C.Wilhite
**********@*****.***
To Whom It May Concern,
I want to introduce myself. I come with an open mind looking to explore different work from home or hybrid opportunities. A lot of my working experience has been in mortgage, banking, and customer service; holding various positions from entry level to leadership.
My enclosed resume will highlight my education and work experience, I have sharp communication skills, keen awareness and very comparable computer skills. I enjoy working in a team environment with the diversities of an organization.
Qualifications: Bachelors of Art in Psychology with a Minor in Human Resource Management. Associate of Applied Science in Medical Office Assisting.
Military: I served in the United States Army and was discharged with an honorable discharge at the rank of specialist E-4. I am very disciplined, accountable and adaptable.
Apart from these, I'm also detail oriented, a team player, energetic and eager to learn with the enthusiasm of utilizing these transferable skills.
Hence, I would be delighted if you were to consider me for a position with your company, and I am willing to relocate.
Regards
Evelyn C. Wilhite
Enclosure
Evelyn C Wilhite ***********@*****.*** Cell# 843-***-****
EDUCATION
2013 Ashford University, Clinton, IA
Bachelors of Art in Psychology
Minor in Human Resource Management
1992 Miller Motte Business College, Clarksville, TN
Associate Degree in Medical Office Assisting
PROFESSIONAL EXPERIENCE
Assurant Florence SC 2015 – Present
Hazard Researcher
Outsourcing associate that research and reconcile return checks from various mortgage companies.
Apply expert problem solving skills on complex issues for researching and resolving exception items such as hazard insurance returned checks.
Work independently to ensure that all team and departmental deadlines are met on a daily basis.
Communicates with clients, customers, and other business partners to ensure operational excellence.
Talent Bridge Staffing (Wells Fargo) Columbia SC 2013 - 2013
Research Associate/Foreclosure Specialist
Researched all foreclosure loans on bankruptcy validation database to ensure loans are in compliance prior to foreclosure sale date.
Perform bankruptcy certification reviews and notate pacer results in departmental
share drive to determine if status is discharged, dismissed, or motion or relief granted.
Confirm all borrowers listed on the mortgage note are also listed in MSP.
Maintain daily production to ensure pipeline is cleared.
JP Morgan Chase (FKA Washington Mutual) Florence SC 2009 -2013
Quality Specialist III (2011-2013)
Reviewed modification workouts with an emphasis on confirming the accuracy of the underwriters review and analysis for the borrower’s workout option.
Perform quality reviews on underwriters for various loan modifications and workouts.
Managed daily pipeline and completing over 100 loans per month while maintaining service
level agreements of 30 days.
Ability to calculate customer’s front and back-end DTI ratios.
Review completed task requirements per investor-specific guidelines in necessary applications.
Document final decisions and update various tracking systems.
Evelyn Wilhite **********@*****.*** Page Two
JP Morgan Chase (FKA Washington Mutual)
Home Lending Executive Office Team Lead 2011 - 2011
Assisted supervisor with team resolving escalated issues, and phone calls from customers, internal partners, and third party inquiries.
Maintained key working relationships with various teams within the executive office.
Provided daily production reports to supervisor and upper management.
Assigned escalated cases to a team of twelve.
Responsible for handling and processing all employee accounts.
Followed up with unresolved customer disputes from the teams assigned accounts.
JP Morgan Chase (FKA Washington Mutual)
Business Operations Analysts 2009 - 2011
Performed assumption reviews for borrowers. Tracked and prepared documents from the homeowners requesting an assumption, and reviewed loan documents for accuracy.
Analyzed borrower requests for assistance which included various workout options depending on the borrower's intent to retain or liquidate the property.
Maintained a high level of confidentiality, and calmness to ensure that every effort was made to negotiate an optimal outcome for the company, and the borrower.
TECHNICAL SKILLS
Proficient in Word, Excel and Access. Mortgage Servicing Package (MSP), Lender Live, Pacer, Loan Image Viewer (LIV), Agent Desktop, Fidelity, Loan and Investor Servicing Answer (LISA), Ivault, and Default Workstation (DWS).
MILITARY
Honorable discharge at the rank of specialist E-4.
Contact this candidate