Manager Sales Customer Service
Resume:
Resume and Work Experience
Mr. Brooke C. Tomlin
Victoria B.C.
V9A 4J3
Phone Numbers:
Cell: 250-***-****
Business Experience:
Highlights include over 50yrs. of Sales and Management Experience in the Private and Public Sectors.
Real Estate Sales and Land Development
Auctioneer
Sales Management for Local Sign Company
- Director of Corporate Planning
B.C. Ministry of Agriculture and Fisheries
- Director of Performance and Accountability
B.C. Ministry of Highways and Transportation.
- Real Estate Investing and Ownership
-Regional Manger
Eaton’s of Canada (21 Stores northern B.C and the Yukon).
SCOPE OF RESPONSIBILITIES AND BUSINESS EXPERIENCE
2012 – PRESENT
Semi-retired and working Part Time in the Sign Industry
1990 to 2012
B.C. Provincial Government
Appointed as Director of Corporate Planning
B.C. Ministry of Agriculture and Fisheries.
In 2000 additional responsibility for the Ministry of Transportation and Highways.
Reporting was directly to the respective Deputy Ministers and Executive Committees.
Facilitated the Canadian Comprehensive Audit Foundation (CCAF) 12 attributes of Effectiveness to Government Middle Managers.
Strategic Plans and Performance Measures developed for Ministries Branches and Divisions.
Researched Performance Management “Best Practices” in other Canadian and US jurisdictions.
Facilitated Branch Directors in establishing business plans, measures and performance targets.
Worked closely with Agri/Food Industry Associations, and lead the facilitation of supporting Industry Development plans.
Created Food Industry Development partnerships.
Member of the Minister’s Agri/Food Council
Instrumental in creating the Province’s Food Industry Development Invented the popularly known Buy B.C. Program.
Co-authored the Budget Transparency and Accountability Act.
Member of Regulatory and Policy Committee
Agri/Food Industry Organizations
Facilitated Strategic Planning and Market Development workshops to the following organizations
Okanagan Tree Fruit Authority
Peace River Agriculture Strategic Plan
Agriculture Workforce in B.C.
B.C Marketing Board
First Nations Agriculture
B.C. Cattlemen Cattle Industry Market Development
BC Federation of Agriculture
Formation of Ministers’ Council on the Food Industry
Buy BC (Ministers Council on the Food Industry)
Market Development BC Pork Producers Association
Market Development BC Nursery Trades Association
Forestry Renewal B.C.
VI Vegetable Commission
Interior Vegetable Commission
Service Quality B.C.
Senior Executive member of Service Quality BC Committee.
A comprehensive Customer Service Program that is focused on putting the customer first in delivering government services.
Accountable to Deputies Council.
1997-2000
Director Privatization
Ministry of Transportation and Highways
A Deputy Minister appointment, team leader involvement responsible for developing 29 privatization initiatives, resulting in 700M in Road and Bridge Maintenance Contacts.
Responsible for cataloging assets, and identifying employee driven privatization opportunities and initiatives.
Presentations to the Ministry Executive Committee and the Minister.
Conducted employee seminars and facilitated business plans
Developed Treasury Board financial impact analyses for targeted privatization initiatives
Major Assets liquidation
Jim Pattison Sign Group
1984-1989
Sales Manager
Territory Responsibility, Vancouver Island and Fraser Valley
Meeting sales targets and market development initiatives
Preparing “on premise advertising” presentations and lease contracts
Sign design, photography, and artwork
Liaison with municipal governments and councils.
Jim Pattison Group management sales and marketing training seminars.
1981-1984
Operations Mgr. Canadian Tire Corp.
Responsible for new store opening in Prince George (3rd largest store in Canada)
Personally Interviewed 350 applicants and hired 100 employees
Operational planning
Designed and implemented C.T.C. Catalogue Sales Service for rural markets, Central Interior BC (10 interior towns)
Managed 50,000 sq. ft. of warehousing
Staff training and development
Real Estate and Land Development.
1976 –1984
Land Developer and Real Estate Sales.
Obtained Real Estate License and worked for the Royal Trust Co.
and Heights Land Development Co. the largest land development company in the Central Interior (Prince George).
Responsibility for marketing residential land commercial properties.
A team member in the Development of a sector plan involving over 1700 homes, 3 schools, 2 shopping centers, 4 churches and related parks and roads infrastructure.
Business development - finished lots and commercial projects
Assisting in the design of subdivisions - layout - amenities - lot sizing, etc.
Presentations and Land Use debates with City Councils,
Preparation of Land Development proposals: including churches, schools shopping centers, parks, etc.
Member of several Boards of Directors
The Heights Land project was and still is one of the largest land development projects in British Columbia.
Eaton’s Regional Sales Mgr.
1970-1976
Regional Manager Sales and Operations Eaton’s Northern Stores (25 Stores)
Responsibility for Eaton’s Operations North of Vancouver.
Northern B.C. Yukon and including Northern Alberta.
Twenty-one stores with sales of $ 22 Million.
Responsible for operating budgets and meet profit goals Supervision of 6 Senior Managers and 16 Supervisors and 170 staff.
administration of Eaton’s accounts
administration of Eaton Financial Services
Responsibility for assets and Property and Plant management
Overall Responsibility of HR and staff development
Full Responsibility for profit targets and R.O.I. (return on investment.)
Management performance appraisals
Opened six new Eaton’s Dept. Stores in Northern B.C. and Alberta.
Maynard’s Auctioneers
. 1964-69 Owner Maynard’s Auctioneers Ltd.
After selling the family sporting goods business, I joined Maynard’s Auctioneers in Victoria as an appraiser (trainee).
Advanced to senior appraiser within two years. In 1963. Completed courses the School of Auctioneering in 1964.
I conducted major auction sales and liquidations on Vancouver Island and the Interior - domestic, commercial and industrial.
Purchased the business in 1965 and sold it in 1969.
Past Directorships
Prince George Homesites Ltd.
Echo Log Building Society
Hudson Apartments Ltd.
Director Pay-n-Save Carpets Ltd.
Director Maynard’s Auctioneers Ltd
Life Member Kinsmen Club
Prince George Golf Club
Heights Land Development Co.
Dept. of Fisheries and Oceans Salmonid Enhancement for Western Region
Director Grouse Nest Holdings Ltd. B.C.
Gov’t Managers Association
Ministry Councils and Committees.
Numerous letters of reference available on request.
Current Hobbies
Fishing
Boating
Fishing Tackle Collecting.
Hiking and Camping
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