JATINDER PAL SINGH

+919********* adv5f3@r.postjobfree.com

PROFILE

A result-oriented Marketing & Sales professional with 20+ years of experience, leader and strategist who leverage a unique combination of Sales and Marketing, to consistently exceed sales and growth targets by building an environment of collaboration and excellence. I'm an expert in business communications, operation management and product & process design. I possess natural leadership ability to influence, motivate, and people to succeed. Strength in working with diverse groups to achieve company objectives. Most recent experience involved the development and implementation of a global campaign. EDUCATION

Bachelor of Commerce July 1998 - July 2001

Delhi University

Delhi, India

PROFESSIONAL QUALIFICATIONS AND AFFILIATIONS

2 Years diploma in Computer operations

CAREER SPECIALITIES

Customer Service, Business Development, B2B2C Partnerships, Sales Strategy, Negotiation, Relationship Management, IOT, Strategic Alliances, Partnerships, Market Penetration and Start-ups. Rich experience of US, UK & Australian based campaigns and holds strong knowledge of international market

SKILLS

• Proficient in managing & leading teams for running successful processes & experience in implementing procedures, service standards for business excellence

• Expert in Inside Sales, New Client Acquisition, Account Management (Farming Existing Accounts), Relationship Management, Account Mining, Lead generation, Partner Program etc.

• Expert in planning & managing business expenditure and costs

• Actively involved in campaign productivity through coaching & mentoring, ensuring adherence to compliance

• Possess excellent communication & interpersonal skills with proven abilities in Customer Relationship Management, Team Management and winning new Business

• Possess strong problem-solving, presentation, and organizational skills

• Team player, Flexible, Dependable, values morals & ethics, can act quickly

• Open to Travel

• Assisting in Digital Marketing Optimization in regards to making regular videos, posting them on YouTube channel, updating the company’s website with regular updates, managing LinkedIn, Facebook, Twitter & other social media accounts

• Expert in hiring, training and motivating new staff & recruits

• Solid understanding of sales process with the ability to explain that process from identification of opportunity through close of sale WORK EXPERIENCE

Palm Insurance Brokers Pvt. Ltd.

Noida, India

Business Development Manager March 2021 – till Date Palm Insurance Brokers Pvt. Ltd. is an Insurance Broking Company registered under Insurance Regulatory Development Authority (Insurance Brokers) Regulation 2002 act with License No- DB295/05 in the year 2005 as Direct Broker. It is a customer-centric company and provides an entire range of services catering to Life and Non-life Insurance Sectors which aims for total customer satisfaction.

Responsibilities: -

• Managing the entire portfolio (EB & NON-EB) of one of the leading paper manufacturing in India

• Assisting & driving the sales team by attending the meetings with the clients

• Finding prospects on social media like LinkedIn and arranging meetings with them

• Calling & meeting with the decision makers of the companies to fix up the meetings to understand their insurance needs

• Arranging the policy copies for the in-house underwriters to assess the policies and sharing the assessment reports with the clients

• Assisting clients with the Terms & Conditions of the policies

• Receiving RFQs from the clients and sharing the RFQs with the in-house underwriters to procure the quotes from different insurance companies

• Negotiating with the insurance companies on behalf of the clients

• Sharing the negotiated quotes with the clients

• Obtaining UTR from the clients and sharing the same with the insurance companies to book the policies

• Following up with the insurance companies for the policy copies

• Reviewing the policy copies before sharing them with the clients

• Introducing the servicing team with the clients and arranging the induction session

• Assisting the servicing team in order to the escalations if any during the policy period

• Getting the health camps organized on behalf of the client’s requirements

• Meeting with the insurance companies for the market updates

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Plan, develop and implement communication strategies

• Advise senior management

• Effective relationship development at all levels with assigned and newly acquired customers

• Act on behalf of customers to ensure customer's interests are being proactively addressed

• Proven abilities to develop and foster senior-level relationships

• Participating in sales meetings, sales calls, seminar facilitation, lunch & learns, trade shows, and the development of other sales strategies and initiatives

• Proactively managing accounts and expanding the Company's business relationship with them

• Meeting or exceeding annual sales goals set forth by management

• Creating, presenting, or responding to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions APAC Solution

Delhi, India

Business Development Manager July 2016 – March 2021 APAC Solution is in the business of General Insurance, Business Consultancy & Human Resources Services in India. APAC Solution, performs that role incredibly well for its clients by offering out-of-the-box and customized insurance solutions that serve their core business needs and requirements. Since inception, APAC Solution has carved a niche for itself by offering value-added solutions to its clients and gained the utmost trust and respect of them. Responsibilities: -

• Leading a team of Business Associates

• Meeting/Video Conferencing with clients to understand their needs

• Getting RFQs from different Insurance companies

• Assisting teams to find leads & meet their targets

• Driving team to achieve their targets in a stipulated time period

• Regular maintenance of the database & keeping the track of renewal dates of the policies of the existing as well as potential clients

• Regular interaction with the existing clients to find more business opportunities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Developing upstream leads and opportunities and managing them through to close

• Organize and direct committees and working groups to plan, manage or evaluate projects and programs

• Plan, organize, direct, control and evaluate daily operations

• Participation in international events, forums and trade-shows to create viable business opportunities with new and existing partners

• Define Customer contact / retention strategy

• Managing a sales process related to projects with varying levels of complexity and contract values

APAC Consultants Pvt Ltd

Delhi, India

Operations Manager March 2009 – June 2016

APAC Consultants provide services to various clients including BPO industry. I worked as Operations Manager for Australian B2C Telecom Process Responsibilities: -

• Determines daily operational plan and sets priorities as required. Requests additional resources if required

• Speaking with clients to ensure ongoing satisfaction, responds to new requests and investigates and resolves issues

• Coach, mentor, and develop Operations Supervisors and employees by providing fair and consistent feedback on performance goals and ensure they are cross trained to maximize their contribution to the company and provide backup support when needed

• Implementation of current customer requests for special projects or value added services, including process mapping, facility lay out, staff training, etc

• Responsible for creating a work environment that is inclusive of diversity, free of discrimination and free of conflict

• Ensures that the workplace is safe and meets all legislative requirements. Responsible for housekeeping and ensuring only trained employees operate material handling equipment

• Initiates Rewards and Recognition programs for associates to recognize performance

• Performs administrative tasks as they relate to the operation; Participates in different projects as requested

• Cold calling to customers

• Explaining the benefits of the ongoing offers/plans

• Assisting customers to port their existing numbers

• Gathering customer’s information to do the credit check

• Doing credit check of the customers

• Screening the candidates on the basis of Job Description

• Negotiation with the candidates and clients

Albireo Telematics Private Limited

Gurgaon, India

Operations Manager May 2008 – February 2009

ALBIREO, an ISO 2008 certified, core Geo data Acquisition Company dedicated to providing high resolution and large-scale digital map data using hybrid technology of Aerial Photography, Satellite Imagery and Ground Survey. They had a project called SPIZE TV UK & European DTH of South Asian TV channels. Worked as Operations Manager Responsibilities: –

• Handled a highly motivated sales team of 100 FTEs for inbound process of European DTH customers

• Managed the entire Subscriber Management System (SMS) along with a team of back end executives

• Controlled and Manage revenue generation through a vast network of network of Dealers in Europe

• Manage all commercial and SMS activities arise through the sales of subscription received from dealers

• Develop a team to manage Prospective Calls and convert into subscription sales

• Designed and implement effective Reporting procedure to the Core Management Team

Aussie Bizz E Solutions

Noida, India

Manager November 2004 – May 2008

Responsibilities: -

• Handled a team of 100 FTE’s in house & 5 outsourced centers to achieve given target by the client in Australian wireless process

• Employee engagement to facilitate retention

• Deputing team leaders in out sourced centers

• Regular interaction with the client in order to maintain the Quality production

• Identify, Initiate and Implement quality process improvement projects/initiative within the team

• Formulate and manage nesting plan for new hires

• Development and dissemination of training

• Credit check of the customers

• Taking feedback from team leaders on regular intervals Cybiz Call International/Jupiter E Services

Gurgaon, India

CCE & Team Leader January 2003 – November 2004

Responsibilities: -

• Fixing up appointments

• Collecting data from UK’s companies

• Making quality approved sales

• Direct the performance and workflow of assigned team-members ensuring maximum productivity with cost efficiency

• Regular feedbacks to the agents for more quality production Hotel Samrat

Delhi, India

Customer Care Executive January 2000 – December 2002 Responsibilities: -

• Handle general queries of the guests during their stay with the Hotel

• Taking feedbacks from the guests staying in the hotel to serve them better COMPUTER PROFICIENCY

• MS Access

• MS Excel

• MS PowerPoint

• MS Word

• Data analysis software

• MS Office

• MS Outlook

LANGUAGES

• Hindi

• English

• Punjabi

INTERESTS

• Reading

• Music

• Travelling • Pet Care

• Volunteer Work/Social work

PERSONAL DETAILS

Father’s Name:

Mr. Surinder Singh

Marital Status:

Married

Birthday: September 25, 1979 Nationality: Indian

Gender: Male City: Delhi

Hold valid visitor visas for the USA, Canada & Australia

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