Deli Clerk Customer Service

SUMMARY

SKILLS

EXPERIENCE

Tanika Johnson

(C) 864-***-**** ****************@*****.*** Greenville, SC 29609 After 12 years of experience in retail I have outstanding customer service experience in which I am a people person as is. I'm an outgoing person whom is always willing to learn something new everyday. My strong point is patience with the good and bad of people in general. Payment processing

Liquor regulations and compliance

POS systems

Issue resolution

Seafood Clerk, Publix Super Markets, March 2007-June 2019 Greenville, SC

Reviewed the quality of displayed products and removed old or poor quality merchandise. Followed cleaning schedule for floors, walls and storage areas. Worked safely and efficiently when handling seafood products. Took apart equipment to rinse, clean and sanitize all components. Adhered to established recipes when preparing seafood entrees. Removed trash and dropped food items regularly to keep workspaces neat and clean. Followed recipes and customer request details to prepare high-quality, delicious meals. Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.

Protected food from spoilage by storing according to safety procedures. Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.

Packaged and stored food products appropriately to ensure proper handling and preservation.

Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products. Re-stocked, organized and arranged service and food stations. Offered direction and gave constructive feedback to motivate team members. Unloaded trucks, stocked shelves and carried merchandise out to floor for customers. Processed shipments and maintained organized stock shelves. Answered customers' questions and addressed problems and complaints in person and via phone.

Consistently put customers first by handling needs with sense of urgency and compassion. Placed special merchandise orders for customers.

Built customer confidence by actively listening to concerns and giving appropriate feedback. Communicated merchandise needs and issues to appropriate supervisors in timely fashion. Recommended merchandise to customers based on needs and preferences. Educated customers on product and service offerings. Verified that all merchandising standards were maintained daily. Deli Clerk, Publix Super Markets, March 2007-June 2019 Greenville, SC

Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.

Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.

Prepared orders by slicing, weighing, packaging and pricing meats and cheeses. Created aesthetically pleasing food arrangements for special orders and party trays. Received new inventory and rotated stock by dates to keep items fresh and usable. Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.

Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.

Checked signage and pricing to verify accurate displays on counters and in cases. Updated displays, cases and other customer-facing areas to increase sales of special items. Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.

Protected food from spoilage by storing according to safety procedures. Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices. Removed trash and dropped food items regularly to keep workspaces neat and clean. Stayed calm and professional in all situations and resolved conflicts to customer satisfaction. Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues. Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.

Documented and entered special orders for event catering and party trays using [Software]. Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.

Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.

Followed recipes and customer request details to prepare high-quality, delicious meals. Assessed customer needs, including food allergies and suggested additional menu items as appropriate.

Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.

Completed orders of all sizes according to customer preferences, improving patron retention EDUCATION AND TRAINING

by [Number]%.

Communicated effectively with deli counter customers to answer questions and make recommendations.

Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each [Timeframe].

High School Diploma

Silver Bluff High School, Aiken SC June 2000

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